Doug’s Northwest Cadillac, Service

Can’t say anything I haven’t said before in the past 3 years. Randy, Gary and the entire service team is tops.
I, MISTAKELY, took my GM vehicle to a closer dealership as a gentleman from church had recently started working there as a tech and said they had revamped their service department inside and out. Being this dealership is ~7 miles away from my home versus 27 miles to Doug’s, I decided to give them a shot with some maintenance and warranty items on my Buick. Long story short, WAS NOT what Doug’s has made me now expect with my service. I admitted to Randy I had «cheated on him» but that it wouldn’t be happening again.
Randy and his team were able to resolve three items the other dealership couldn’t reproduce.
A+++++

I have a used 2010 SRX that I unfortunately didn’t purchase from Dougs. With only 32,000 miles but just out of the 48 month warranty I noticed that the radio was having some issues. After gathering some information The first fix was to update the firmware and if that didn’t work then replace the radio.
I went to Bellevue Cadillac and they insisted that the firmware wouldn’t work and that the radio had a «short»! For around $ 2,000 they would replace the radio.
I decided to shop around and contacted Brotherton in Renton. They said they don’t bother with the firmware upgrade and just replace the radio. They wanted «around» $ 2,500. I contacted Larson in Fife and they never returned my call or email.
So I contacted Dougs. I chatted via email with John Melchiode, the Service Director at Dougs. I explained my problem and he said the first thing they do is update the firmware. He said it is the cheapest fix but I had a 50/​50% chance of it working.
Anyway, I dropped the car off and chatted with John for a while. Very impressed we were talking apples and apples. Every tool was in the shed! I waited just over an hour and he came in and said the update was done. He said if the update didn’t work he would contact Cadillac and see if he couldn’t get some sort of adjustment since the car was just out of warranty. I didn’t even buy the car there and this is the service i got.
The car works perfectly, No issues at all anymore. $ 152.31. John, and Dougs Cadillac have earned a customer for life. You can buy a car anywhere but you have to FIND good service.
If you have a Cadillac don’t waste your time going anywhere else. I now have 100% faith in this service department.
Try the sales department too. They might be just as good as their service department.
2^nd Visit:
Second service call to Doug’s with my 2010 SRX. 2^nd time it was repaired to perfection. I had my SRX towed past Bellevue Cadillac (They have no clue) just to get it to a service department I trust.
I probably paid $ 100 extra in towing to get it to Lynnwood and it was worth every cent. i can’t say enough about Doug’s Service Department. I also needed tires and they even matched the best price I could get from Discount Tire so why go anywhere else? John and Garry just take care of me. I am a very, very happy customer.

Went in for a routine oil change and everyone I encountered was kind, courteous, and professional. The oil change took a little over an hour. Randy didn’t try to pressure me into additional services, but had suggestions with prices written down in case I want to go forward with those suggestions.
Complimentary coffee/​tea available while you wait. Oh, and fresh donuts too.
My car was washed, they vacuumed the interior, and they even dusted off the dash & instrument panel which was a dust bunny playground. They left a small water bottle in the cup holder for me to enjoy on my drive home. I’ll be back for sure.

Mark is the best. I got my SRX serviced here. I had a hard time getting in to them when they were open but Mark stayed over after hours just for me. When its time to get a fun car I will be back as they have so many to choose from.

Doug’s Cadillac in Shoreline is a great dealership. I had my car serviced there and had they did a great job with a reasonable price. You can arrange for pick-​up for service of your car from your house.

This is a professional environment staffed by people who understand customer service, I have always believed that if one is happy at their job, they’re in the right business, This is the case with Doug’s.
Randy (Service) has been attentive and thorough, Steve (Parts) always has the right part and his staff will always help with the smallest detail.