Enterprise Rent-A-Car

I liked Enterprise… went in on a Fri… thought I was getting a Nissan Quad for trading in MY Tacoma… Wrong! got a Hemi Dodge Quad ! My Dad LOVED the truck even asked about buying it He was going to buy it for $ 30,000 after rental. He called ME to make sure everything was okay w/​his truck! Dad and I did a «walk-​around» «NOthing bigger than a golf ball as far as dent and scratch!» Okay@

I’ve been renting with Enterprise for over 11 years when they get new managers they need to calm them down first and learn them customer service but otherwise Enterprise is great.

I am a regular Enterprise customer and have rented with them at various locations in various States. Of all the Enterprise locations I’ve visited, this was my worst experience. I am extremely disappointed with the experience I had with the Northgate/​North Seattle branch. First, when I arrived to pick up my rental car, there was no one in the facility. I don’t know if all the employees were outside or what, but I had to wait several minutes before someone came in, and even after someone came in, I was not acknowledged and continued to wait for assistance. I had a reservation and all my information handy, but it took close to an hour to just get my rental. The gentleman who helped me was friendly enough, but he seemed frazzled and distracted and was obviously trying to help too many patrons at once instead of focusing on one customer at a time.
My return experience wasn’t much better. I did an after hours drop off but never heard back from Enterprise on whether or not the sale had been closed. I have done after hours drop offs at other Enterprise locations, and they always call me the next business day (AM) to confirm that everything was in order with the return. I had to call this branch myself several times and talked with multiple employees about getting a receipt emailed to me. The fact that they didn’t call and/​or send me a receipt in the first place was extremely frustrating.
Then, when I did get the receipt, I realized that they charged the wrong credit card, even though I presented a different card upon pick up.
Overall, I am quite dissatisfied with this branch and will not be renting from them again. Even though this branch is closest to my home, it would have been worth my time/​money to drive out to Bellevue and rent from that branch, where I am guaranteed consistent and excellent customer service.

While looking for a used vehicle we we’re initially helped by Ash Enzani. He sat with us and helped narrow down our options that fit within what we were looking for and our price range. We had to return a few weeks later as we were shopping around.
This time we were helped by Craig Bigby, due to Ash being with another customer. This time we knew what we were looking for and Craig assisted us with several test drives and with the purchase once we made our decision.
Since the final sale, both Ash and Craig have been involved in answering questions and taking care of a few minor issues. I would recommend seeing either one of them if you visit.

This place is terrible. They seem to think that either the insurance company or the car repair shop is their customer, even though they take your credit card for payment. They kept me waiting at the shop, kept me waiting for s final bill, and seem to be incapable of looking into the future to schedule anything that’s doesn’t fit their needs. Terrible experience, and they just don’t care. The way they deal with a customer who points out they are failing is to ask «Do you want to get going? Or do you want to stand here and talk?»
Never again, anyone else is better.

Just bought a great car that runs perfectly! What’s best, Craig Bigby and Richard Phan gave me the best service I could ask for. I wholly recommend this place and their top quality service!

We had an autobody repair insurance claim and this Enterprise location is a supplier to the other driver’s insurance company for the body shop location nearby. The Enterprise folks worked everything out with the insurance company and met us at the repair shop. Vehicle was great although did have some burn marks in the seat. Not a big deal. We opted for the daily damage waiver at $ 12.99/day, but ended up being charged $ 17.99 for some reason. When I called back about a couple months later, they credited back the difference with no grief. Overall, a good experience with this Enterprise location.

This Enterprise Rent-​A-​Car location has a contract with the nearby Jeep dealer that I use. On the two occasions that I’ve had to leave my Jeep with the dealer long enough to warrant a rental car, they have partnered with this Enterprise location to provide the service for me (transparency here: the cost was covered by the dealer, not by me).
On each visit, they arrive at the dealer (a little over a mile away) to pick me up very timely, the car checkout time is quick, easy and straight forward and everyone I’ve ever interacted with is beyond welcoming and engaging.
On this visit (last night), David helped provide me the vehicle and was extremely friendly and outgoing. Thank you, David! I only intended to have the car for 24 hours, but this morning I received a follow up call from Greg, asking how things were going and if I had any issues, which I appreciated. Today, the return of the car was even easier. I walked in, gave my name, asked to use their restroom and just as I came out, they were ready to drive me back to the dealer to pick up my Jeep.
While I hope I don’t need a rental car again in the future, as long as it is in the city, I’m definitely going back to this location.

Customer service representative tried to aggressively up sell me on insurance and lied about my car «not being covered» under my personal automotive policy. I called my insurance agent and she confirmed that indeed I was covered. When the sales rep heard this he changed his words, stating that he never said I wasn’t covered. In the end he lied multiple times and then refused to rent me the car. I was a long time Enterprise customer, but that is all over now.

THEY’RE TERRIBLE!
I had a rental with this office through a Farmer’s claim. Not only did they not inform me that I was close to my limit, they didn’t inform me that my extra insurance was not covered by Farmer’s.
At one point, I called and inquired about my total. Larry gave me a figure that was completely wrong. The following day when I turned in the car, I was given a totally different figure. He danced around and tried to spin his mistake.
The end result was that I ended up paying for overage that could have been avoided had they done their job.

I rent cars here for long drives for work about once or twice a month. The staff is always very attentive, fast and friendly. Unfortunately, the car quality is less than what it used to be and is getting worse. The past two times I had to return the car and get a replacement (which they were awesome about, they have fantastic customer service!) because there were significant issues with the car. According to an anonymous Enterprise employee, all the new cars are being given to the airport and the local places are getting the higher milage cars. That is sad because the employees are getting more and more complaints but can do nothing about it. For example, the car I rented this week had about 30k miles, smelled like wet dog, was dirty inside, loud squeaky brakes, a broken seat adjuster and windshield wipers that definitely needed replaced. I would give them two stars but the folks that work there are just so excellent, oh they also pick you up and drop you off with no complaints. Please, corporate Enterprise, give the local places higher quality cars!

The customer service I received here by Matt was one of the best experiences I had renting a car. I rented back in May when Enterprise offered 9.99 a day weekend rates. I came in on busy day and the car I was renting was not cleaned as it should have been I told Matt no problem that I would take to car wash since his staff was busy cleaning another car. He wouldn’t let me and offered to clean inside himself. He gave great customer service and did it with a smile. Thanks Matt!

The guys there are very rude. Not going back there in the future. I lost an item and called them just to check if they found it in the car i rented (i also called the taxi driver that picked me up after i dropped off the rental car and called my friends who were with me that day as well). the guy in shoreline enterprise who picked up the phone responded in a very mean way, he accused me of losing it somewhere else and called them to claim responsibility from enterprise. I’m not that type of person they accused me to be and i was so disappointed. Very rude and this is my first time being treated that way by a rental agency.

Thank God someone still values customer service. These guys will treat you right! Both the gentleman who rented me the car, and the one I returned it to were very accommodating. When I returned the car the guy was slamming busy, but took the time to make sure I got a ride back.

Wow, I wasn’t expecting to get such great service but I’m glad I did. I didn’t actually go into this location to pick up our rental (my husband did) but the pick up and especially the drop-​off process was easy. Darius was really courteous and polite!

While friendly enough I was really surprised to be offered a car that had not been cleaned. They said it was mostly clean which I assumed for a rental would actually still be clean. It really wasn’t that clean.
I was in a hurry and had to go so I said it was fine. I really don’t think they should ever offer a car that had not been thoroughly cleaned. It would have been better to say please wait and not give me the option of a less than clean car. They gave me the option and since I was in a hurry I went with it.
They should avoid ever asking that. Next time I’ll know to say ok thanks and plan some additional wait time.

Have always had good experiences at this Enterprise. The staff are responsive, thorough, and courteous. The vehicle selection is surprisingly good despite being away from the downtown Seattle core. Weekend specials when they have them are an amazing deal. Highly recommended!

Last week I WALKED 2 MILES to this store from a body shop, because I called and was told the shuttles were to busy to pick me up before they closed. This is after calling 2 hours ahead and informing them I would need a ride a full hour before they closed, in which they told me «that won’t be a problem just call when you need to be picked up immediately».
After walking all that way to make it to them on time, they were very nice and polite until I was informed I’d have to have a credit card to get the car. Like any other 25 year old I only had a debt card, in which they told me they would need to charge an additional $ 100 to use the debit card! I approved it and my card was declined (because my direct deposit hadn’t dropped yet) so I offer to use my wife’s card which I knew had enough on it. I hand them the card, he stops me immediately and tells me I won’t be able to rent from then because I tried to use her card. I’ve been in retail for years and I understand you shouldn’t take someone else’s card, but not only did our last names match on the card I had 3 forms of ID for her as well and offered to call her for authorization.
Still all no’s on all fronts. So I ask to talk to his manager. The man at the counter told me he had left for the day come back tomorrow to speak with him. I kindly ask if he could call his manager and ask if he can make an exception seeing how I’m now stranded 10 miles from home in the poring rain. He still refused, and told me they were now closing and I am to leave but can come back tomorrow.
They have a poster on the wall with their moto «customer service is our business. «I feel robbed and ultimately let down.
I ended up walking to a hertz a couple blocks further down the street which even after showing up 15 minutes after closing, even though I didn’t have a reservation they still helped me out, they didn’t have a car available in the price range I wanted so HERTZ took it even a step further and discounted one of their luxury vehicles to make it up to me!!!
This location is a huge let down. With staff that will act friendly until you have a problem then they’ll kick you out in the rain.
Go the extra 2 blocks and visit HERTZ they’ll take GREAT care of you!

This place is WAY too far from downtown seattle. No pick up (downtown) and was very disappointed after over an hour travel time to get there I was not compensated like I was led to believe over the phone. They were not open on sunday when I needed to return the vehicle. I rent cars regularly so I understand how this happened. Its not one person’s fault per se, but it would have made a huge difference if someone there would have made an effort do make things better.

Nice people. Always have a care for me.

This office is always friendly, professional and efficient.