Laptop Swap

Very nice guys and very helpful and full of knowledge that they share. I hope they are still in business. They’ve helped me fix a few laptops and I’ve boight couple from them as well.

Not really open per the hours. Neighbors say he stops in whenever. Voice mail box full all of December. Stopped by and space looks empty. Too bad, they got good repair reviews somehow.

These guys are great! Helped me recover my password, ordered a replacement part for me and held it for months for me, and just over-​the-​top super helpful.
Highly recommend!

I have not written a review before, but am doing so now because I chose this business based on positive reviews on this site. Unfortunately, my experience has been very disappointing on several levels. I brought in my Mother’s computer for a straightforward clean-​up and for adding a malware program. During the drop off process, I also mentioned that the computer came with window 8, which I do not like and it was agreed they would also modify Windows 8 to make it easier to use. The computer was left there on March 8. Was to take 3 days. I never received a call that it was done. So after a week, I stopped in and was told that there was a problem and that all the documents had been lost. But, they would fix it, would just take a litle more time.
It is now, July 15. We still do not have our documents. The last time I called they said they were trying something else, still had not been able to get them back and it would be another ten 10 days. That was a month ago and I have had no call from them. I have come to the sad conclusion that all Mom’s documents and pictures are gone.
I have tried to be as cooperative as possible, I felt that mistakes can happen and I was assured that it would be rectified. Throughout this whole process, never once have I received a call from them — even after I complained to them about the lack of communication.
They seem like very nice people, but, if you are concerned about losing content from your computer, maybe this is not the place to go. very very disappointed.

The very first time I went here I thought they were awesome! However, the second time I went there, they had my laptop for about a week and gave me some story about how one of their workers thought it was a shop laptop and he replaced the whole motherboard and so I was getting a really good deal at 200 something bucks for the upgrade. I brought it in there because the screen would not come on all of a sudden. Soooooo I lost most of my stuff I had AND I now have an over active mouse that clicks and highlites and sends message before I’m done all by itself. It’s really a pain in the ass and has nothing to do w mouse settings. I will never go back here again!

This is a great place to find a «new» laptop. We bought a laptop there and had two other laptops for service. The owners are great, very knowledgable and skilled, patient to explain and educate customer in order for customer to exercise a reasonable purchase choice. The service they provide is great. Will definitely go back and will recommend friends to this place for business.

Came back as a return customer several weeks ago because my daughter’s laptop wifi wasn’t working. Shawn worked to diagnosed the problem while I was there. Left it there, and it was repaired in a couple days by fixing the antenna and installing OS updates. That seemed to fix the problem for a few days, but the wifi became sporadic again. So he ordered a wifi adaptor, and it’s been working great ever since. I appreciated his extra time and persistence in doing whatever needed to be done to fix the problem, at no extra charge. I highly recommend this business for anyone in driving distance of north Seattle.

Recently brought in my desktop to upgrade my hard drive. They cloned my old one and put everything on the new «bigger» one and I had it back in hours. These folks really care about you and they really know what they are doing!
I have also bought a MACBOOK PRO from them at a reasonable price. Love it!

I dont think i would trust this place prices. I went to have my computer keyboard buttons fixed. They said it has to be replaced. I asked about the price, and they said it would be 60 $ with installation and have to order the keyboard. I asked about the keyboard price, they said it would be between 30 – 60 $. A guy from the back came to ask me if they should go ahead and order it and i can leave a down payment. I asked if i can see the keyboard price. He took my computer and pulled the keyboard out to see the number under it. When he looked online, and i was looking at the screen, the price came to 14 $ and free shipment.
He start to mumble. A guy works with him asked how much, and he told him it was 14 $. And that guy shouted «it would be 60 $ with everything».
That is 46 $ to replace a keyboard.
If you know how to change a keyboard you would know what i mean. And yes i decided to buy it and replace it myself. I only came to this place to save myself the time of shipment.
I would not recommend this place for any reason, they will take your money.
It is really sad to know there are people like this who love to take advantage of people cant operate without their devices and have no other choice.

Short and sweet on this one. My son needed a computer before the school year, and I didn’t feel like paying full price for something he might drop on the floor. We stopped in based on some Unilocal reviews, and Shawn (the owner I believe) was there to greet us.
He showed us several options that he had in stock, and we ended up with a nice toshiba laptop. This was about 6 months ago, and the laptop is still working great. It was less than half the price of a comparable new computer, and I’ve had no issues. I feel confident that they would take care of any issues if I did have one. A nice, honest company with a good product, end of story.

I got a new iPhone 5s about a week ago and could not connect it to my acer laptop. After having a pretty discouraging experience at the university village Apple Store I decided to stop by laptop swap to get some help. As someone who is fairly computer illiterate, I was relieved to find that upgrading to windows 8.1 would fix the issue. I got my computer back within two days and, sure enough, the issue was completely resolved. On top of that, the upgrade was very user friendly (I can still find all of my files and programs easily) and my computer seems to be running MUCH more efficiently. One last thing: the prices are totally reasonable. I can’t recommend this place highly enough. I’ll definitely be back in the future!

Laptop Swap, where have you been all my life?! I went to 6 different computer repair shops (Geek Squad, Seattle Laptop, Computer Stop… to name a few), and all of them wanted a ton of money to fix my laptop. And then I found Laptop Swap. These guys are professionals, and they have the cheapest prices I could find. Geek Squad wanted $ 450 for a repair that Laptop Swap did for $ 99!!! This place is amazing!

We had a windows based computer decide to stop working. Took it in to Laptop Swap, and received the best customer service I have ever had in the IT arena. Shawn was, straight up, professional, and fast.
We took in a broken down 4 year old, not working laptop and came home with a basically rebuilt function piece of hardware. The price was beyond reasonable.
If you are having computer trouble I highly recommend this place. Worth every bit of 5 stars.

Finding someone to trust with my laptop is like finding a good mechanic for my car: How do you «trust» someone doing work you are not familiar with and feel you did not get beat?
Well, this new place Laptop Swap showed me that they are such a trustworthy place. My three year old laptop was just riddled with garbage and corrupted apps.
For a flat rate rate of $ 99, they got my Samsung back to new bought speed.
three days, 100 bucks and I got basically a refurbished laptop back-​with all my files and info re-​installed as I needed.
Shawn was extremely professional, and did not try to scare-​talk, over sell, or up sell me. His explanation was simple, clear and understandable. He made me feel that sense of «Trust» that seems to be more and more difficult to find out there.
I would offer 5 stars, but I took off one for all those suspicious Unilocalers (I am one) that think I am some relative of this guy or a drinking buddy. I assure you that I am a very cynical, former NY hard-​ass (former NYer, not former hard-​ass) and do not hand out compliments easily.
Having said that, go check out their place. Good prices on refurbs, trustworthy service and, from what I can tell, a damn decent guy named Shawn that I would send people I like to get help.
PS-​for those I do not like, I may have another place for them-​local competitors. A number of cheap tricks were employed to shut Laptop Swap’s reviews on Unilocal and other sites, some hacking on his start up ads, etc. All led back to some local «Old» competitors, who have a history of mixed reviews.
If for no other reason, this was enough to give the new guy a try. Something about bullies just pisses me off…
WH

Great service and a big choice of used laptops at fair prices Sean goes the extra mile to ensure full customer satisfaction If your computer needs help then look no further. When they say they will take care of you, they mean it.

This place is awesome! Went in thinking I was gonna have to scrap my laptop after getting NO help from a big box chain and Shawn looked into my issues (without having to pay a «diagnostic fee». He went over all my options with no pressure making me feel like I left my computer in great hands! My laptop is like New and I spent considerably less than anticipated! Highly recommend!

Love the service and the pricing! Personable and terrific. Didn’t over-​promise, but he did over-​deliver.

Love this place! Shawn is awesome, fair & honest… we are here a lot. And everyone’s still cool to us…
Have an old mac which died… needs a motherboard. Shawn was honest about the cost and all the pros & cons in regards to this repair…
Yup being not extremely computer knowledgeable, we’ll be going there for all our computer needs, questions etc…