Rite Aid

Pretty poor experience that would have happened at any Riteaid store. Picked up a set of batteries priced at $ 11. When I get to the checkout, they ring at **$ 16** instead. I’m then told I need to be a rewards member to get the price advertised on the shelf. Seriously? A 45% markup to try and make me sign up for your rewards program? That’s practically extortion and lost you a customer. No way I will shop at your store again. Found the same batteries online at half your «regular» price. Pretty simple part of good customer service: provide reasonably priced goods and without the bait and switch tactics.

While Rite Aid in general drive me crazy, employee’s don’t care about much that’s for sure.
This store does have great employee’s and a convenient location. The parking can be a challenge since there’s a gym that shares the parking lot. They must be busy since all the parking around this store is taken but there’s not many inside the actual store! It’s been remodeled fairly recently so the store is clean and it’s pretty easy to find things. Almost always there’s someone walking around asking to assist if needed. I usually know what I want but if I didn’t I know that would be helpful!

I stay away from this Rite Aid. There are FEW workers here that are great. ONE OF MY BIGGEST COMPLAIN is the dude that works at night with his collar popped open like we back in 2000 preppy fashion.
1^st. He picks the people he will be nice to.
2^nd. He tries to wave at me to come to him to the register for me to PAY MY PURCHASE to support his hourly wage. No boy. You are not all that. You work in retail service/​customer service. Get your act together. I dont ask for alot but u dont wave ur hand at a guest at ur store.
Whoever the manager is at this place needs to get their crap together as well. LACK OF TRAINING. CRAP SERVICE. OVERALL HORRIBLE ATMOSPHERE.
THE ONE in MILL CREEK is WAAAAY better. ALWAYS ORGANIZED. Crew are always pleasant to deal with. So why the dofference? Management.

First and last time at Rite Aid
Here I am at Rite Aid, waiting for the pharmacy to open. It was supposed to be open already, but the pharmacist has just walked in the door. I hope the rest of my experience here goes better.
Nope, it did not. My insurance situation is complicated so I was going to have to buy this medicine out of pocket. So, I asked the late pharmacist to give me a price. His response, «$ 74,» with no mention of a cash discount, or other alternatives, just a big, GTFO grin and he was off to more important things than me.
I went to another pharmacy in the area, one that starts with a B and ends with Artell Drugs and they were much more helpful, working hard to bring the price down for me. I’ll provide details in my review of THAT place. Let’s just say that Rite Aid blows.

I’m hesitant to say anything, because I have to use this place a lot since we moved to the area. But I’m hoping the management of the store reads this and pays attention. I’m a cheery, happy person and I work in customer service, so I KNOW what I’m talking about, and I know how to BE a decent customer, AND how to treat customers. But here’s what happened today: We stopped in for a few sundry items, and saw some bread without a price which we were interested in buying. We ask a nearby lady who works there «Excuse us, how much is this bread, please?» and were told «Meh, it’s a couple o’ bucks». This is an exact quote. We asked her to repeat it, even. In WHAT customer service training is this acceptable? The register was nearby, she could have scanned it, she could have looked it up… but we get «meh, it’s a couple o’ bucks.»
Moving on, we get the rest of our stuff and go to check out. We have the membership card and the girl asks to scan the card, my husband responds «I prefer to do it at the end when everything is rung up.» The girl says «Ugh!» And proceeds to ring up the items. He, being now fed-​up with the customer service says «Why did you say ‘ugh!’?» To which she quickly backs off and finishes ringing us up.
Now I don’t want «heads to roll», but seriously, folk, get your act together! I don’t want to cringe every time we walk in, wondering «what next?» Customer service is a simple concept based on respect, communication, and being in-​tune with your customers. We don’t believe you should treat us like royalty, just the basics will do: find a price when a customer asks for it, or better still, make sure it’s marked and we won’t need to bother you. Be a little less «folksy» and a bit more focused. Smile and be a little more cheerful and friendly (to the gal at the checkout), drop the surly attitude — you’ll get the same paycheck, but we’ll all have a better day!
My husband is already talking about driving to the Rite Aid in Snohomish where we used to go rather than deal with this store. AND when we were there he was in a great deal of pain — something they couldn’t possibly have known, but since it’s a DRUG store and PHARMACY you’d think they’d understand that the possibility of a customer not feeling 100% is likely. They’re lucky he didn’t give them a piece of his mind — he held back so I wouldn’t be embarrassed, but next time I might not be with him. One more chance…

Ok, Rite Aid. I’m so done with you. The only reason I’ve ever shopped there is because you are next to my gym and have such great prices on wine… other than
that you suck. you’ve always sucked… the only thing I could imagine worse than shopping there is WORKING there! People that work there seem intimidated… Oh, wait… I DID work for you when you were called ‘Payless’ and… guess what? You were intimidating and… you sucked! I quit. Again.

I have no idea how this place stays open. I guess its all the nasty alcoholic mountlake terrace residents. Prices are through the roof and the people there have no education whatsoever. I gave them a 20 dollar bill and didn’t realize until I got home that she didn’t give me the change. Even the receipt showed her put in a 5 instead of a 20. I came back and they said the money in the till is correct. Pieces of shit.

Behind rows and rows of food filed with sugar trans-​fat and high fructose corn syrup, is the pharmacy.
Five people working behind the pharmacy counter and the line was getting longer. Only one person was waiting on customers. The line ahead of me inched forward as one of the the pharmacist searched again and again for prescriptions that had supposedly been filled and filed alphabetically. This wasn’t the first time this happened.
Am I really supposed to be counseled by these guys who can’t seem to locate anyone’s prescription ?
If there were an old fashioned locally owned pharmacy in the neighborhood, I would never use this unreliable place again.

I came in with my mom to pick up a prescription so I can’t speak for the service or prices because I didn’t buy anything. But the one thing I did notice was that place was like a maze, I couldn’t find my way out. I made a comment to my mom and she totally agreed.

If I’m buying wine at 10 in the morning, that’s my business.
If I have the money to pay for it and the proper I.D. that says I’m of legal age, you take the cash, ring me up, give me the receipt, and keep your warmed over AA self-​help comments to yourself. Thanks.