Bloomingdale’s

I always love Bloomingdales but never realized just how lucky I was to always go to the bloomies in NYC. The staff at this place are complete assholes.
I was trying to return a pair of headphones that did not work and they treated me as if I was a second rate citizen. From suggesting that I stop buying that type of headphones if it doesn’t work to stating that perhaps I should stop dropping them on the floor so they don’t get messed up. I have never been so questioned at a Bloomingdales or made to feel so stupid for trying to return a product for which I have a receipt and that I clearly bought. I made sure to give them a piece of my mind and swore to myself to never step foot in this place again.
A bunch of idiots who think that what they do is so important and don’t realize that their first priority should alway be their customer. Def going back to the city whenever I need something from Bloomingdales going forward.
Avoid this place.

This Bloomingdales had it ups and downs in customer service. I usually shop at Nordstrom more, anyways I bought a Burberry watch online and it was too big on me so I went into the store today so that they can help me removed seized it. Horrible horrible experience ever, (she wasn’t friendly to begin with) the lady at the watch counter seized my watch and broke the links, don’t know how she did it. But the worse thing is she tried to get away from it. She sent me to another watch store located in short hill. She said she couldn’t do it and didn’t have the tool to do after she took everything apart. So I was getting upset already, so I went orlogio (I think that’s the name) the one she recommended. the lady at that place said whoever did this, didn’t know what she was doing for sure and after inspection, she said the lady at Bloomingdales broke the one of the links and they won’t be able to put the links back. Is it either I need a new band or have a new watch replaces. That’s terrible and all that hassles I had to go through just to some links removed. This is will be my last time shopping at this location.

I have giving this location so many opportunities and it’s always a mixed bag of experiences. If I come from work then I’m treated well if I go on a down day then well that’s a totally different experience. First to start off I was interested in a piece from John Hardy the person who assisted me let me know that she was actually a vendor employee and could only show me the pieces and that a Bloomingdales employee could complete my transaction. This person was so rude and it wouldn’t be my first encounter with her. She then led me off to Mimi P. When I decided to finalize my purchase that’s when I finally was treated as a valued customer. I had to make a special order to which I was explained would take anywhere from 8 – 12 weeks. About a month in I called to see if there was an update the story changed that there would be a delay. I was never informed of the change. Let’s move on from that situation to the next encounter. I purchased another John Hardy item which broke not even 2 months after the purchase the person was lovely who assisted me to do a return for a new one. then again I went after work this past Monday August 10^th I received an email 2 days that it had been shipped to the store. Today August 14 I happened to go to the location and since I was there I would ask if it was in. This is when I run into Mimi P. once again and I explained to her the situation and that since I was in the mall I would check if the item was in. Which I explained to her. Please note I was dressed down today and she couldn’t be bothered with me. She dismissed me and didn’t even bother checking if the item was in. She told me the it would be at least be 2 days before they would get the item in after I got the shipped email. (Which at this point it had been). She went on to tell me that if I hadn’t gotten a call then it wasn’t ready. Again, Mimi did not bother to check or further assist me. I have worked in retail and I know that wouldn’t have a job if I treated customers so poorly let alone make commission. I am disgusted by this behavior because it has occurred more than once with the same person. After I get my item I will never give my business to this location. I much rather go out of my way to Willowbrook or to Soho or buy online.

Warning, if you are young, not dressed in designer brands, don’t have polished makeup and I hate to say it… but have ANY pigmentation to your skin other than Snow White. I would avoid the beauty department at Bloomingdales short hills at all costs. I came after a long day at work only to be made to feel belittled and chastised by 4 condescending associates at La Mer. I tried to return a product bought on holiday in NY and they refused to take it even though it was nearly full and I had all receipts and credit card on hand. Their reasoning was that «it was used” — -duh. Of course if was used that’s how I know I didn’t like it. And that «it would spoil their inventory to take a used return That wasn’t purchased at that particular Bloomingdales» Other associates gathered around to tell me to «go back to where I got it from» and proceed to say they can’t recommed anything for me anymore since they pulled up return history and see that I returned another skin care cleanser from another line one year ago. They proceeded to call me SUSPICIOUS… Mind you my demeanor the entire time was that of a child getting scolded because I was in utter shock at the way these women were speaking to me making a scene. I told them I didn’t appreciate being made to feel like I stole something. They all stood there crossed arms and said «Yeah.BYE» then all laughed amongst themselves at me.
I had never felt so humiliated in my life. I called the Bloomingdales head office who told me that behavior was inexcusable and that I should go to any other Bloomingdales and return whatever product I wanted no questions asked which is what I did the next week In New York with no issues.
The sheer judgement and mistreatment was something I had not experienced in a long time. I went to the store wearing jeans a sweater my hair in a bun and glasses. I am a 27 year old Asian-​American physician who looks 17… but I know I didn’t LOOK like the typical affluent customers I’m sure these girls are used to dealing with. it will never cease to amaze me that in 2015 even if you dedicate your life and education to helping others … Judgement and racism will still creep up on you when you least expect it. For that reason you won’t ever find me in Bloomingdales short hills again.

Nina in the women’s dress department was awesome! Great customer service.
Super patient and helpful. I will definitely be back for future dress needs for special occasions.

Love bloomingdales! There sales are so great ! We love burberry and we used to go to the store until
We realize that Bloomingdales was so much cheaper! They always have designer sales going on so you get really good stuff! The sales people know us and always call us when there pre sale starts so that we can come in early! Also their frozen yogurt is a must !

I am not a Bloomingdales’s fan but I have to say I really had a great experience today in this store. The sales staff is professional and helpful. They take their time with each customer and seem to have a lot of latitude when it comes to satisfying a customer. They are extremely knowledgable about their store and their products.
I will be back.
PS they do have great sales as well. You just need to keep your eyes open.

I am not a Bloomies shopper for the most part. But this store is pleasant, and nowhere near as crowded or busy as the Manhattan one. For that reason, I stop in here when in the mall. I like their makeup choices and the general helpfulness of the staff.

I am from NYC and I usually shop at Bloomingdales 59^th street in Manhattan. I am only doing a review to give credit to an incredible experience.
I am a med student and I have no time to go shopping like I used to during my undergrad. My form of relaxation after a stressful day of board reviews and tons of studying is online shopping and that usually happens in the wee hours of the day! Last week, I came across a few lightweight down coats from Burberry at discounted prices (20−30% off retaii). Unfortunately, those were not available online but in-​store only. The Bloomingdales closest to my area doesn’t have it on stock but only Bloomingdales in Short Hills, NJ.
Literally, I wanted to fast forward the time so I can make the purchase over the phone and get the chance to own the beauties before someone buys it in the store.
If you ask me if I had slept that night, the answer is NO! I couldn’t… It was like one of those days waiting for a result from a difficult exam in school. LOL.
At 10AM Eastern Time, I called up the store and they connected me to Burberry Women’s Department. I made an order over the phone. Fran, who is amazing and sweet, the sales representative from Burberry went over and beyond to get the coats I was looking for. There were about 1 or 2 that were no longer available in their store BUT then again she finds time to call other branches in the US if they have the style and size for me and when finally she found one. She informed me and right away, paid and ordered it. The transaction was a breeze.
I received the beautiful coat yesterday and clearly prepared/​wrapped with love and pride because of how neatly the packaging was done when it was delivered. I’m definitely coming back for more.

I’m not a fan of their escalator layout (it should be smooth flow but instead you have to double-​back in order to go up to each level); and despite the receipt saying you can return items to any counter, they direct you to the right department.
That being said, the lady (associate 72 000 101, I didn’t get a name) up at the women’s seasonal department where I was returning a women’s jacket to was both super friendly and very efficient. Loved her smile and attitude.
One interesting jacket I saw… suggested price tag: $ 300. Actual price — $ 330. Guess it was in demand?

This has to be one of the worst bloomingdales I have been to. Since most of the staff gets payed hourly they could not care less about the customers. They are young and only want to speak about what they are doing that weekend or there boy problems. For an upscale store I would think they would hire more professional people. Willowbrook is not too far away… go there to shop

This store has a pretty good selection for a store out of the city however I was horrified when I went to the bathroom and I witness an associate brushing her teeth vigorously and spitting into the sink. It disgusted me this is not her home I don’t want to go to the bathroom ever again. Also the 40 karats yogurt is nowhere near as great as the 40 karats yogurt from New York City and the portion is also very different size.

The service for me has been excellent here, not Nordstrom level but pretty damn good. Men’s department has great selection and the ladies in Men’s skin care are very helpful. Ample parking and located next to California Pizza Kitchen. Long time customer and I like this one better than the one in city. We get better people working here I think.

This Bloomingdales is consistently a hot mess. The handbag manager should be fired as his/​her people are the most lost in the store and the constant disarray of the department makes a bazaar in Baghdad look neat.

One of my favorite Bloomingdale’s! Always have a great selection, sometimes hard to find a sales person.

This store carries all the higher end brands and have great discounts and promotions
Their personal shoppers are great and they ship it to you for free which saves you a trip to the mall

Bloomingdale’s stores always have absolutely great service, especially at this one. The quality of the brands they carry is excellent and the variety is vast (excellent denim, women’s and lingerie departments). The customer service is excellent, very friendly workers. Always a great experience.

GREAT Bloomingdales. If you’re looking for a nice Bloomies to spend your money in, come here. Great sales, organized racks, huge selection of both moderate– and high-​end labels. HUGE shoe section (compared to the Willowbrook location). Clean bathrooms. Friendly employees. What more can you ask for? I’ve found so many great items for my wardrobe here.
Bonus: this is the best place to park at Short Hills. Unless you’re really into the valet service. But don’t tell everyone, ok?