Cache Apparel

Dreadful customer service. These people made me feel like a criminal, as i tried to return a dress THAT I HAD NOT WORN, that a sales rep happened to forget to attach a tag to. Don’t bother. Go to Black Market White House, Bebe, Macys, there is so much more to choose from at the mall… or go to the Cache in Freehold. Those ladies are the best!!!

Cache has always been one of my most favorite stores to shop in. As of November 2014, my view of this store plummeted entirely and now I look at that brand with pure disgust. During my initial transaction, I was assisted by a very lovely representative Ashley, at the Cache Store in Short Hills Mall in New Jersey. After confirming multiple times the return policy and the ability to return the merchandise within the set policies, I eagerly went on my way home, to have my husband pick one of the three dresses that I purchased that day. Two weeks after making my final selection, I attempted to return the two remaining dresses. I was assisted, or I should say the lack of that, by a MANAGER named Grace. After taking one quick glance at the perfectly immaculate merchandise, she began to wrongfully accuse me of returning a worn dress. Being a sales representative myself in the past, I had zero interest in engaging in such a tasteless act. All that ran through my head was the she needed to meet her high sales quota for the day and any return would impact that significantly. Additionally, the once thought lovely representative Ashley, who reassured me that all dresses were returnable, turned out to wrongfully provide me with false information. The dress she sold me was a final sale item that I had no knowledge of, but she did. So now, am I not only stuck with 1 expensive dress but two items that i was reassured on multiple occasions I should return with ease.
My frustration then continues when I try to take this matter and call customer service. After submitting my initial claim, I was told it would take approximately 5 business days for it to be processed. Two weeks later I still sat there waiting for a correspondence. Nothing. I called again and was fed the same line, leaving me hanging without a call back or closure yet again for weeks to come. This cycle went on for 3 months leaving me more and more frustrated every time. I spoke to multiple representatives, one of which was Amber. Amber, someone who is of higher staff, stated that she would call me back in 2 – 3 business days, didn’t even have the professionalism to uphold her word. In the end, I was not assisted appropriately. I was treated with complete disrespect as a customer and the professionalism of this company showed it’s true colors through the unnecessarily dragged on 3 months experience. I am no longer interested in shopping in any of the Cache stores. I work in the medical field therefor daily interaction with various individuals is plentiful. I can assure you others will be hearing about my distaste with this whole experience.
It’s a shame for such a good company to be receiving such negative «publicity» however, cache has rightfully earned it.

Absolutely horrid customer service. Sales rep was extremely snooty, rude and obnoxious. Will never shop here again