Hermès

Had a wonderful experience making my purchase. Jen assisted me with a belt on Feb 25 & provided exceptional customer service. Will definitely come back to this location because of her!

I read a few reviews critical of the salespeople at this location. I wholeheartedly disagree. I walked in a few months back looking for a gift for my 18 year old niece. The caveat was that I didn’t want to spend a lot of money. As anyone reading this knows, not spending a lot of money and Hermes do not exactly jive. Their definition and my definition of not a lot of money is at odds with one another.
It was with this knowledge that I wasted my time walking in. Explained to the saleswoman what I wanted (anything Hermes) and what I wanted to spend. You would have thought that I asked her for an alligator Birkin because her demeanor and attitude were unwavering. With a smile, she walked me over to a display case and showed me a silk printed hair tie at a whopping… drum roll please…$ 150! What? $ 150, really? Really. I walked out that day with an impeccably wrapped, beautiful gift that my niece absolutely loved and actually spent less on it than I had in mind. Kudos.

Awful service. They should be embarrassed. I’ll go to the NYC store to make my purchase (service at the Madison Ave store has always been great).

I love Hermes and wear their scarves often. I have picked them up all over the world and they hold up so well. The service at stores is usually terrific. I did not have the same issues here many reviewers seem to. But I often am wearing one of their scarves so that may help. Even dressed casual for the mall, I have one on my purse.
As a result, I have not had service issues here. But the selection is not as strong as some of the other stores. More like some of the duty free stores in various airports. A little limited. But ok, its always nice to brose.
Scarves and scarf items are what I wear. Can’t speak to the purses or shoes etc.

I went to this store yesterday at 5:55 pm without realizing what time they closed. As soon as I walked in, a young gentleman (who worked on Aug 22) who is tall with an army buzz cut hair, took a look at his watch, let out a big sigh and started to shake his head. Appalled, I looked at him and asked «are you guys closing soon»? He then replied, uhm yeah but once you’re in you’re fine. Well with that tone and gesture, I was not going to stay in the store one second longer and walked out. I already knew what kind of customer service I would receive so I did not need to stay for that.
Hermes, it’s Hermes… people who work there should have the same class. What a shame.

I’m a regular customer of the men’s store on Madison. Selection is what one would expect from their flagship in the U.S. Customer service is good, not better. The Hermes in Short Hills is a shoppers nightmare! It is a disaster. Slim pickins’ for merchandise and the help is horrific. I guess they expect to sell a special order fur coat to everyone that walks in. How many croc Kelly bags can I buy for goodness sake. Stay away unless you have no other choice. I hope something changes there.

Hands down the WORST Hermes store I have ever shopped in. While the store is beautiful with a robust selection, I refuse to shop here due to the inferior and rude customer service. During my most recent visit, which will be my last, not a single sales person approached me, despite the fact that I was clearly interested in seeing some of the merchandise. After close to 20 minutes, an older saleswoman who seemed kind approached me to see if I needed help. At that point I had already decided to not purchase at this location, and replied «no thank you.» As she turned away, I could see a younger salesgirl with long blonde hair mouth to her, «don’t waste your time» and make some ridiculous expression that resembled a child indicating to another child that they had cooties.
So here we go– Something this moronic salesgirl should note: there are mirrors ALL OVER Hermes! Customers can SEE YOU! At this point I turned and walked over to let the other members of my party know that I was leaving. As I walked passed the idiot salesgirl, without even trying to hide what she was doing, she actually looked at the jewelry pieces I had on. Suddenly, she had mentally determined that I could afford Hermes: Pfff: and quickly approached asking if I needed help with anything. I told her «no…but you clearly do» and walked out. i simply went home and ordered my piece online tht night. Sorry moron– no commission for you :*(
I’d like to say that the failure here is that of this idiot. However, it isn’t. The failure belongs to the management for poor hiring and instilling of core company values. All other Hermes locations get it «right» so what is the problem at this location? Leading a team means ensuring that you hire right, train right and groom and grow right. If you can’t do that, you are ineffective and should not be in the role you are in.

My wife and I love the brand and own many items from Hermes bought in many stores from NYC to Paris and Milan and have always received great service. We walked into the Short Hills store on a weekday and were the only customers. I walked to the back to look at ties and wallets and my wife was in the front of the store looking at handbags. The two salespeople never acknowledged our presence and as a result, we walked out without buying.
This review is to state that the sales people need to improve their customer service skills in a Short Hills as the customer experience is not anything like other Hermes stores. We just went to the King of Prussia Hermes and were thrilled with the service received and as a result we will continue buy our Hermes there and avoid the poor service at Short Hills.

I love the brand, but the service at this store is not up to par. I shop here because it’s near home and tax is less than NYC, but the selection is definitely not as great as the NYC store.

My fiancé’, friend, and I went to the Hermes in Short Hills Mall. I must say this location is one of the best! It makes the Hermes at King of Prussia look like a kiosk. I am a seasoned traveler and both the shopping experience and selection at this store was amazing. Not even the flagship, Fauborg St. Honore in Paris can compete with the shopping experience here. My fiancé’ (being the 84 yo trapped in a 28 yo body that he is) went in to ask the sales associates about their furniture. I know… who goes to Hermes interested in the furniture? But they were very helpful and packed some catalogs for us. On the fashion front, I was more than satisfied!!! Please go to this Hermes if you are in the area and ask for Diana. You won’t regret the service, the selection, and the tax free on all the clothing related items!!! As classy as it gets. Thank you Hermes of Paris at Short Hills! You made my day ^___^y

Stunning ties and lots of other items but I go for the ties. Why go to NYC when the selection here is just as good. Service is amazing. Makes you want to come back and buy more ties.