GoWireless Verizon Premium Retailer

received excellent service from Logan Brewer for update to a more suitable plan… will ask for him when renewing contract

UPDATE… I was to receive a $ 50 rebate with my purchase. Ended up the store filled out the paperwork improperly with incorrect information. This denied the rebate. It has been months of fighting to get this corrected. Many phone calls to the store but no results. Nothing but excuses! I even suggested just giving my Verizon account a credit if not able to get the rebate. I wonder … do those rebates effect the stores totals? I tend to believe they do since now to never receive any credit that was offered to me. Caution; check all details before leaving the store.
We recently went into the Go Wireless in Show Low AZ for assistance to replace my husband’s phone. We were greeted and assigned to Trevor as our sales representative. What a nice young man! He took the time to actually listen to us and was able to fulfill our wishes with exactly what we wanted. He was able to answer all our questions about the different phones in question and calling plans. He also was able help us with our concerns during the process. I don’t remember one item he did not have or find the answer to. He did have to order the phone of my husband’s wishes but he had it delivered within just a few days and was dead on with his estimation on arrival to the store. He even took the time to call us to alert us that is had arrived and was available for us to pick it up. As we entered the store to do so; he recognized us immediately and got right to work with the transaction and setting the phone up so it was «instant use» for him. What an outstanding young man that gave us excellent customer service!
We also met and discussed some things with Shane (the Store Manager) what we have experienced in our past shopping experiences at other competitors and how we were pleased with the experience that day within the store. He; as well was a very pleasant person to talk to. We did not feel rushed or as we were taking too long as sometimes happens it these types of situations. I believe there is a great atmosphere for the employees working from what we saw. In my lifetime, I realized attitudes good or bad stems from the top and I believe Shane is setting a great example for his work staff. We watched other reps with other customers and feel there is a good repoire within the store throughout the staff.
We are very happy with our experience in the store. Go Wireless has gotten us as return customers. I have already stated I will be putting my name on the Wish List with Trevor for the Samsung Galaxy S7 when it is to be released next year. We have already been spreading the word verbally to all we know in the area. Nothing better than word of mouth advertisement.
Thank you again to Trevor and Shane and to the rest of the store’s employees we have or will be dealing with.

STAY AWAY, STAY AWAY, STAY AWAY!!! I wish I could give this store a negative star to convey my utter disgust for this stores horrendous service! I moved from Washington DC hoping to get a Iphone 6 (**BOUGHT FROM THE APPLE STORE UNLOCKED!!!**) serviced with Verizon wireless and to purchase another Iphone 6 for myself. Due to the lack of coverage support other companies lack in the Show Low, Pinetop area I was forced to use this stores «services». To make the story short they refused service to an Iphone 6 bought from an Apple Store unlocked (FYI WHICH CAN BE USED ON VZW) because this was not a «Verizon phone CDMA phone» and «will never work on a Verizon Wireless». Needless to say they were wrong. I was forced to drive 4 hours to phoenix to have the same service done at another Verizon wireless store. In Phoenix the associate confirmed my research that stated the Iphone 6 is both CDMA & GSM would work with VZW. After 15 minutes of talking to associate in phoenix I had service on my original Iphone 6 and bought a new one. There only two possible scenarios for show low’s gowireless VZW store either they are completely incompetent and unaware of how the iphone6 is different from the previous generations or liars because all they wanted was their commission (which would have been compromised since I had bought it directly from the Apple Store). Either way it doesn’t excuse their behavior in which two of their associates had no problem talking down to me as if I came from planet mars. Save yourself the trip and go to another VZW if you can.
Thanks Logan @goverizonwireless you were a total waste of time.

Bought the new s6 edge from them. Left and I couldn’t make phone calls. Went back and waited an hour for someone to help me. I finally got a chance to tell them my problem and they kept helping other people that came in after me. I finally just walked out. Went to another Verizon store and got helped right away. They put the device ID in wrong. Didn’t match my phone. Not pleased at all with this experience.

Awesome customer service. Super fast service. These guys are on top of there game, and are here for there customers to make you there top priority. Would highly recommend this location.

jericca l. saw that i needed help and walked over to me welcomng me into the store. i felt at ease. she found out what cell phone problem that i had come in to have solved. the work was done fast and jerrica explained patiently everything that i needed to know. other customers and i appreciate her work attitude and skill.
the store manger runs a great store. i recommend their services.
show low is a good business town.

I stopped in today as I needed to change something on my plan and was not able to do it online, I needed to talk with a body. When I got there, there was a Coue and a gentleman ahead of me and all the sales people were busy, so I took a seat beside the gentleman, who had an injured foot. Two more men came in, then a lady, the man with the injured foot was being assisted by a young man who was helping two customers at once! Aaaahhh, I’m next! Dustin B, went directly to the lady! Mind you there were 3 people ahead of her! I have a very bad back, and by now am in AGONY! When Dustin B was done I walked over to him and asked to see the manager, his reply, «I am the manager.» So I told him what he did, he apologized, I asked my question, he shoved my phone back in my hand and said loudly «figure it out yourself!» I will never go there again, I am used to dealing with professionals who ask, who is next? This is not a Verizon store but a third party store, as Verizon said, «They received none of Verizons customer service training.» My thought, it really shows.

I always order my phone upgrades straight from Verizon online. I just thought it was easier. Then my phone wouldn’t power on today. So I stopped here to see if they could help me out. They confirmed my phone was shot. Then they offered to help me with an insurance claim or upgrade. I went home to think about it. (You know– look online before I committed to anything.) I went back to the store and asked them if they would match the online offer, which was REALLY good. «Of course,» they said. So I was happy to be getting a new phone immediately without having to wait for shipping. But then they asked if I really wanted that phone that was offered online or if I might like another phone more. Because sometimes they have phones and offers that aren’t online. (I thought everything was online!) So, I got a phone I liked more for the same great deal and I got it that same day, activated, with all my stuff transferred. Great experience, I plan on upgrading all our lines at this location in the future. Thank you Nick and Dustin!