Eldorado Resort Casino

We didn’t stay in this hotel, but will on our next trip… the Casino is great — comfortable, friendly and nicely decorated. 3 floors of fun! We’ll choose this hotel because it’s beautiful and comfortable, and we learned that they are dog-​friendly.

(UPDATED after stay was complete)
CURRENTLY: We have been here just about 5 hours. If I feel much differently at the end of our stay, I’ll make note of it!
First impression of the room was that it was very nice (especially for the price we got). Two queen beds (fine with us), good location, and large bathroom. Shortly after we got there we decided to grab something to eat from the restaurant on the first floor. We got chicken strips and loaded nachos. They said 15 – 20 minutes, but it was about 40 minutes before we were able to eat. And it was a 50 cents, PER ITEM, «to go» charge!
The chicken was really good. The nachos were alright, but they are DIY. They give you a bunch of nachos, plus a tub of liquid cheese (eww), ground meat (beef maybe), and a few other toppings. And you dump all that on the nachos. They weren’t awful, but they weren’t great. And certainly not for a $ 26 final price.
After we ate, we were heading out to visit the SciPort Museum. Immediately my husband noticed that our door wouldn’t lock. So he called the front desk and waited 30 minutes or so before a maintenance person came by and locked the door for us. A few hours later, we’d gotten back and were going to leave again. And the door would not lock again! We called the operator and after waiting 10 minutes with no response, my husband went to the front desk to request a new room.
We are in a new room now (haven’t actually slept here or watched TV or showered or anything yet!). And as I’m about to shower, I notice there are no towels in the new room. As I said, if the rest of the stay is more positive and redeeming, I will be happy to note that.
CONTINUATION
Day 2, we were gone about 8 hours. When we got back, our room hadn’t been serviced! We checked, and the «do not disturb» sign was still in the room, so we had not accidentally left it in the door or anything. I called for service, and the housekeeping attendant who answered my call was not very friendly. We left for dinner, and on the way, I spoke with a manager about our concerns. Her first response was to call housekeeping, who (I guess) told her that our room had the deadbolt locked and that’s why they couldn’t get in. (She asked if we had locked the deadbolt.) Then she said, «Well, we DID fix everything, didn’t we?» I said yes, but in reality, there shouldn’t have been things to fix, at least not basic things. She comped us one night of the 3 that we stayed.
That night we went to the buffet. The cashier who greeted us was friendly but unsure of how to do one thing. She called over the manager, who was condescending to the cashier, in front of us. Two of the folks working in the buffet were friendly, but most seemed unhappy to be there. After dinner, our room was cleaned up.
The final day, we were gone most of the day as well and didn’t really have any issues. One worker, in the café on the 2^nd floor, was friendly and chatty. Besides that, I found about 90% of the staff to be unhappy.
The rooms were pretty clean and spacious. The shower and bath were nice and worked well. The toilets are VERY loud to flush! The curtains keep the room super dark, which is awesome. And the beds were pretty comfy. Location is great. All in all, if we got a similar price in the future, we’d likely pick this place again just because of location.

Amazing Room! $ 88. Asked for low floor, smoking but was told no more rooms of that type were available. I gently pouted and was promptly offered a room on the 4^th floor that they would «convert» to smoking! Travelling with my cat was no problem as well! Unbelievable bathroom with marble floors with tub and separate glass shower. Not gamblers, but casino fun to walk through. Right across the river from the boardwalk — outdoor mall and restaurants on the river. Excellent customer service and satisfaction! Only complaint is that they were working on the entrance way and it was difficult to get luggage into front of hotel.

What an absolutely perfect stay in the lovely Malibu suite at El Dorado to start off my birthday week! Make sure to sign up for the player’s card if you haven’t already. El Dorado is pretty good about sending monthly freebies, which usually includes: 2 free hotel nights from Sun-​Thurs twice a month, discount at the gift shop, BOGO or free buffets, spa credit, or dining credit at their 24-​hr diner Sportsman’s Paradise. (Credits and freebies vary depending on how deep you roll, if at all!)
As I was making my through town from a long road trip, I decided to call ahead to redeem my complimentary stay for one night. They just needed my credit card to reserve the room and I was good to go! Check in was at 4pm and I didn’t arrive until 7:30pm. Unfortunately, they were overbooked on rooms *sad face* and to my surprise, upgraded me to the lovely Malibu suite on the 9^th floor *happy face* !!! The Malibu suite was beyond anything I had expected for the SBC (Las Vegas trips have spoiled me silly in the past). I already loved the regular rooms at El Dorado and I wasn’t worried about the suite not meeting my expectations. The pictures certainly do not do this splendid suite any justice– it was the perfect start to my perfect birthday week!
The living room/​entertaining area had a comfy couch, TV, and a small dining table adjacent to the bar area. I was pleasantly surprised to see 4 sodas and 2 bottled waters in the mini fridge and a Keurig coffee maker with 4 different coffee pod options. There’s a bathroom right by the entrance, which is convenient for your visitors. Double doors lead you into the bedroom suite, which had the most comfortable and plushy king-​sized bed and pillows. I could have probably slept for days in the bed! The bathroom suite was another adventure– a jacuzzi tub, large walk-​in shower, large closet, double sinks, and 2 private toilet rooms. I was bombarded with so many options– which toilet to use, which TV to watch (bathroom, bedroom, or living room), and where to sit (plushy chairs in bedroom, comfy couch or chairs in living room)?! After an exhausting day of driving, I immediately jumped into bed to catch up on my long-​awaited beauty sleep!
When I find myself in the SBC, El Dorado is usually my top casino choice for hotel rooms. The rooms are clean, spacious, and comfortable. I absolutely love the walk-​in shower/​tub combo and large mirrored vanity/​sink area in the regular rooms. Although the signs of wear and tear are obvious, the parking garage is well lit and has plenty of parking spots, even during special events. The staff consistently delivers excellent, friendly, and helpful customer service. Check-​in/​check-​out is always quick and easy. I have never had any problems during my stays. The casino itself does get smoky at times but that’s to be expected with all casinos. People that stay or gamble in the casino are usually courteous too (minus the random drunk people every now and then).
I definitely look forward to my next visit! Thank you El Dorado for a memorable and wonderful stay to start off my amazing birthday week!

Never again. Ladies underwear in room upon check-​in. Waited 45 minutes before someone came to the room to remove. And when she did arrive to remove. No knock just walk right on in. Mascara and make up on one of the pillowcases. Starting to think this room was never cleaned. However this review is no reflection on the casino dealers. I enjoy gambling here.

We spent the night last night and it was the best sleep I’ve had in a while! The bed felt great, the pillows — they give you 4 for a king bed and two are feather or like feather and were amazing. The Valet guys were nice, everywhere we went the staff were friendly. The rooms were big and spacious as well as clean and nicely furnished. I loved the bathroom. Huge tub, big shower and lots of mirrors and space. The Casino was okay. We would stay again and recommend it to others.

Room smells so strongly of perform it burns my nose. We asked for bell peppers in an omelet and instead found a dozen jalapeños, mean trick? Not sure, but the shift manager couldn’t seem to care less. Gumbo was slimy and tasteless. Run, don’t walk, away from the ElDorado.

Employees are unwelcoming. They don’t smile at you. Customer service terrible. Room service (aka sports bar food) I wouldn’t feed it to my dog. Maid hasn’t cleaned our room at all in 2 days. There was also a spider in our room. Not worth the money if you ask me.

Do not stay !!!
I was alone in the room and a stranger claiming to be maintence knocked on door wanting me to open door. At 11:30 at night.
I called front desk they said they would send security, they never sent security or any body!!!
They have no security for customer safety!!!

The room I was given was not what I chose. I chose a king and was given a two Queen room. Next, I come in the room and it just felt dirty. The carpet looked dirty. There were stains on almost every wall and the toilet would rock when you would sit on it. The nightstand drawer keeps opening and there were also stains on the curtain and on the bedskirt. For a hotel that was supposed to be the 2014 travelers Joyce, I would not voted as the travelers choice for 2015.

Based on some very positive reviews I tried the buffet at this Casino. I arrived on Monday for their Shrimp special dinner. 21.99 plus tax and tip.
First and foremost, if you are not over 65 (I’m not) you will feel very young indeed.
Second, this is nothing like any Vegas buffet, it is small.
The rib that I ate was really, really good.
The butterflied and breaded shrimp were not cooked in very hot oil and they looked like 60 count shrimp that had been beaten with a hammer. They were thin.
The salad bar is outstanding. The fresh pineapple was quite good. Lots of great choices.
I had a sugar free piece of cheese cake for dessert. Note, it was white cake with some kind of crème frosting.
The service was very good, also. I probably would go back for lunch, but not dinner.

I love coming to the Eldorado when I visit Shreveport. I remember going with my Aunt, Grandma, and Mom when I turned 21 and I was able to introduce it to my best friend very soon after and now a few years later to my husband. He loves it as well! We went there this past memorial weekend and actually won a 777 on a dollar machine and we won back everything that we even spent the whole weekend and some. I was so happy! We ate at the buffet and it was lovely I think its a bit expensive but you’re really paying for the experience which is worth it. Way better than the Sams Town buffet. The Eldorado has a great vibe and the waitresses always ask us if we’d like a drink and always come back with the drinks a few mins later. Theyre great.

This hotel is very nice. The week night rate are excellent for the caliber of hotel and amenities. Great towels and linens. Clean and comfortable. The sportsman restaurant is something to avoid. The food isn’t bad but it isn’t good either. The service is just bad. The buffet has a lot of options and the service there is always good. The facility is always kept clean. I don’t know much about gaming other than I am terrible at it. I stay here when I travel for business which is a 6 times a year for two nights. I will continue to do so.

I have been here many times before but not sure I will be back. First, the safe in the room did not work. Second… and most important… the bed comforter had what appeared to be blood stains scattered along the underside. I realized this at 4 a.m. and for me personally… it was too late to contact the front desk. I wanted to go to sleep and not deal with housekeeping at 4 a.m. Third… there was what appeared to be a nugget of either feces or sausage/​hamburger meat hidden under the bed spread on the floor. I did not want to cause a scene at checkout so I simply mentioned to the lady at the front desk that there was some red stains on the bed spread that appeared to be blood, showed her a picture and was told…“I am sorry” So, I am telling this story so you can decide if you want to spend close to $ 200 a night for those accomodations.

Hotel is good, rooms are very nice. Lay out of hotel and casino is comfortable. Breakfast at the café was good. Dinner at the noodle bar was very good. Did not have chance to eat at the steak house but it is very elegant in appearance.
. First impressions mean a lot and it would help with that if the valets would greet their guest with a smile instead of a surly attitude.
Could be a really nice place with better smoke control and employee training.

This isn’t Las Vegas however, it is a vegas-​style casino. Plenty of parking and easy in and out.
Slot machines on the 2^nd floor and table games on the first. The dealers and waitresses are friendly and the place seems clean enough. I didn’t try any of the restaurants because I come to a casino primarily to gamble.
Yes, there is smoking. Yes, there is drinking. Yes, you will hear language that will offend. Yes, there are shady patrons. And yes, there is gambling. This isn’t a church, or an amusement park, IT IS A CASINO!
If you like to gamble this is s decent place to do it, if you can’t handle a smoky adult environment, don’t come to this casino (you may actually consider foregoing any casinos if that is the case).

I was recently here for the weekend for a wedding in town. I thought this place was great. The casino is a blast; free drinks inside. There’s a wonderful restaurant with great food, opened 24 hours (everything from breakfast to Asian cuisine). The rooms are spacious and the bathrooms and showered were great as well. There’s also a lounge that serves as a venue, that place was so much too. I would defiantly suggest this places for large groups especially. And the waitstaff, everywhere from the dealers to housekeeping was very friendly as well!

We stopped here during our time in Shreveport simply to utilize the casino. The resort is gorgeous and has really mastered the feel of a casino in Vegas. I loved the décor.
I was a little disappointed in the lack of beverages that made their way into my hands while I sat at a slot machine. However, my husband won $ 80 playing craps, so I really can’t complain.
I like to sign up for a Player’s Club card every time I go somewhere new because they usually give you so much free slot play. Here, you had to spend so much to unlock the free play.

My boyfriend and I stayed here when we were on a road trip across the US. Great value for the price, I think we spent about $ 80 on the room and it was one of the nicest places we stayed at on the trip. Employees at the front desk were friendly and even though we were on the floor right above the casino we could not hear anything.
We were happy with our stay but there were a few cons. First, no stairs for those of you who happen to be claustrophobic like me, second parking was kind of sketchy, third the area surrounding is even sketchier, we went out walking to find a restaurant for dinner and there was NO ONE else on the streets, fourth room service was bad — gross food and the guy was awkward.

Shreveport is my hometown so I normally stay with relatives, but this visit we decided to stay here after receiving free vouchers in the mail from playing there a month ago.
I was shocked at how nice the rooms are. I recently stayed at the Bellagio in Vegas and Eldorado wasn’t too far off par from a Vegas hotel. The bathroom was huge, it was clean and quiet (we had a corner room at the end of the hall… nice!
Now, the lobby, is something less than desirable… lots of riff raff and commotion, drunkards. But if you love people watching… then take a seat… you are in for some GREAT photo ops! The breakfast buffet was excellent, the dinner buffet is not as good as the Horseshoe’s.
Not much else to say other than if you are already planning on gambling here, it’s definitely worth staying here.