Audi Shrewsbury

From the moment The Wife and I walked in, you could tell this dealership places an emphasis on customer satisfaction. We were greeted upon walking in the door, put in touch with a great specialist to help us find the vehicle we wanted, and the entire process of purchasing the car was as smooth as one could hope for. I would highly recommend this dealership to anyone looking to purchase an Audi.

This new big slick car dealership have-​the-​salesmen-​not-​bother-​you-​when-​you-​walk-​in mentality may be only that, a mentality, and not a useful sales tactic. Just like at Audi Natick (see my similar review there), I walked into the showroom, went to check out some cars, and get ignored. Is the new mantra in the Audi sales team training «the customer will ask if they need assistance», or is just salesperson laziness, or more negatively and hopefully not, a millennial sizing me up with a smirky glance, deciding by assessing my clothes alone that there’s no way this guy is going to buy a $ 50k new ride. No, this can’t be it. (sarcasm not just implied, but meant).
Yeah, right, I may need counseling, but I have detected this in the air there. So, as a lifelong car guy I walk out, thinking about my 6 cars, what I like about them, knowing soon it will be warm and my classic Benz convertible will be rolling. Oh well, twenty-​somethings’ lost me on that one. Heads down,…back to pushing buttons on the rectangle. Whatever! (yup, there goes that sarcasm again).
My wife and I took a longer drive in her 2012 A4 to Audi Westwood, and immediately felt different. We were nicely greeted at the door, like we were returning to a favorite hotel or inn. We stayed all afternoon, and brokered a nice deal on a new Q5.
Go see Alfred at Audi Westwood, if you want an Audi. If you want a big slick dealership with folks too busy to bother (what are they doing on those computers!?) or «alone together» (the latest I-​Phone trend), then go here.
Amazing how the little things still matter. Makes us old guys in our «bad» clothes feel like we matter.

Audi Shrewsbury is fantastic. They sales guys aren’t pushy, their service department is outstanding. You never wait longer than they said you would, the vehicle is always cleaned, and even if you have a small problem, you can always drop in and they take care of you.
The dealership and even the service bays are spotless, and their staff is courteous, helpful and professional.

Chito Vongchampa (sales specialist) helped me purchased a CPO 2014 Audi A6 3.0 TDI. They offered best price upfront which saved me huge amount of my time considering I was traveling from NY to the dealership (3 hr drive each way). I requested to have the car delivered to my town by end of that week and his team made efforts and was able to make it happen (meet at DMV near my home on time and get car registered). In summary I am very satisfied with my shopping experiences with this dealership and would recommended to anyone who are looking to buy an Audi even if you do not live local like me.

This is a well-​run dealership. Their parts department was great to work with and got me the parts I needed quickly.

I travel almost three hours to purchase my Audi’s from Audi Schrewsbury, I have so far bought two from them. Audi Schrewsbury is so far the best Audi buying experience I have had to date. As soon as I arrive I am greeted and shown to my new vehicle, then they know I am ready to do paper work quickly and get back on the road home with my new vehicle. These guys are great, and they understand the customer and what they want for each person. I look forward to picking up my new A8 as soon as this lease is up in August.

I had the easiest car buying experience.
Clyde was excellent!
All the employees at Wagner were excellent to deal with.
I never felt pressured.
I went by myself and have had previous experiences where I was not helped because I did not have a man with me. You would think those days are over.
Clyde had my car waiting for me as soon as I wanted and even put a big red bow on it.
He spent a lot of time making sure that I knew how everything worked before I left.
I am thrilled with my q7.

These guys are awesome. Very easy to deal with, gave me a great deal. I came here after a very poor experience at Audi natick and they took great care of me. Located me a car in no time which seemed impossible for the natick dealer to do. Highly recommend!

The nicest guys you ever want to meet!

people sold me a car green light gave me warranty for ten day car broke down in few days and they did not wanted to help me at all. working with attorney as of now will keep you posted.

Wagner Audi in their new space. All previous praise extends to the new location.
Deal done in 15 min. No nonsense, no BS like at Bernardi. Amazing, decent people to work with. Brought car in for service as well in their new facility and no complaints. Friendly and efficient.
Had several services done as well, they are quick and efficient and provide loaners as well.