Lowes Home Improvement Warehouse of Gloucester

Needed a new refrigerator as our old one died. I picked one out on a Wednesday with a schedule for Friday delivery. We were living out of coolers at this point. Long story short our refrigerator did not come as scheduled. I was upset at this point and driving over to deal with it when Tristan the guy I had been dealing with from appliances is called me. He offered to find me a comparable refrigerator and have it delivered the next day. We ended up getting to the store, worked with Tristan to pick out a replacement, and I ended up putting it in my truck and installing it myself. He was very helpful and we were very glad to be out of our jam.

Again only one checker! Could not find any help on the floor. We walked around the store for twenty minutes trying to find a filter for our house fan! Usually this is my favorite Lowes’

Worst Lowes I have ever been to, and its not based on one visit. This place is consistently terrible, with some of the rudest, most incompetent associates I’ve ever had the displeasure of dealing with. But this review will focus only on our latest experience.
We went in around 7pm on Black Friday, which maaaaay account for some of the problems, but there were seriously so many, this cannot be excused. We were shopping for all new cabinets to redo the kitchen. Headed straight to the appropriate dept and literally (no exaggeration here) stood in the aisle for AT LEAST 30 minutes trying to figure out the right configuration of cabinets/​drawers needed without a single person asking if we needed help even though we saw a minimum of 8 people walk past the aisle and see us down there. Mind you, we literally had 20 boxes of cabinets down from the shelves in the aisle and there were 4 of us, so it would be kind of hard to not notice us. They seriously had to make an effort to ignore us. Once we had sorted everything out, we pressed the «call for help» button since apparently that was the only way to get assistance around there. When no one showed up, my husband went to a nearby section and told someone we needed assistance. That employee and the one responding to the call button naturally showed up at the same time, and they were both surly and unpleasant. One of them actually said, right in front of us, in a very annoyed tone, that she was still on lunch but that she could do it.
So we explained that we needed 2 cabinets down from the higher shelves and 1 ordered since it was out of stock. On that note, let me say that their stock is embarrassing. They did have quite a good selection, however, every other box we pulled out was torn open either by careless employees or customers trying to look inside, and at least 25% of the cabinets had at least some type of damage on some part of the product.
Anyway, by the time the girl got the forklift out and gotten the 2 boxes down, we had been waiting at least another 25 minutes. She was so slow, and it was so obvious that she did not want to be there helping us. I told my parents they should just walk away and not buy anything from them if they want to have that attitude, but they decided they had gone this far, may as well just be done with it.
The next day we received a phone call from Lowes regarding the special order we placed for the cabinets that they didn’t have in stock. The girl who called was completely confused about the invoice she had in her hand: did we know if the order was placed? How the hell would I know if your employees did their job?! She then told us if we didn’t pay for it in advance, they weren’t ordered. Well, that would have been nice of them to tell us the night before, wouldn’t it. But this girl did give us the option to give her our credit card over the phone so she could place the order. No thanks.
Overall, between the attitudes and the incompetence, I would stay away from this Lowes. There is another one literally like 5 miles away.