RTE Exercise Repair

Unfortunately, I spent the better part of 3 hours trying to unfold my treadmill before I decided to give RTE a call.
My treadmill had been in the upright/​folded position for about 4 months because I recently had surgery on my foot. I’m finally cleared to start running again and I’m super excited to reunite with my favorite machine … but it’s stuck. I read the user manual, I tried getting a friend with super human strength — everything that I could think of.
I see on RTE’s website that they offer a free telephone diagnostic, but mentally prepare myself and my wallet to shell out $ 125 to have someone come out to fix my baby. To my surprise, the guy (Chris) was super helpful and patient and walked me through the different things that could be causing my machine to stick. He tells me that if it’s still stuck in a couple of hours, that he’ll swing by my apartment and let it down for a nominal fee.
After we hang up I am able to get my treadmill to unfold within 5 mins. This girl couldn’t be happier! When the time comes for me to start having my treadmill serviced for a «real» problem — I know exactly who to call. What a gem!