Best Buy

Horrible customer service. If you received something as a gift, you had better hope that the person bought it less than two weeks ago if you want to exchange it (incorrect/​incompatible model). If not, you’re stuck with a paperweight.
They will, of course, invite you to go buy the model you need at full price.

I’m surprised at the poor reviews for this store. I have only been once (last week) but it was pleasant and I had the opposite experience of the reviewer who couldn’t find someone to help. As a matter of fact, I would lean toward feeling like I got TOO MUCH help! Haha.
As soon as we walked in, we were asked by the security/​greeter man at the entrance if we needed help finding anything. We thanked him but decided to look for ourselves. As we walked (because of course what we needed was in the opposite direction from the way I chose to walk), we were asked by at least 2 or 3 more people if we needed help. Finally we gave in and let them lead us to the microwave section.
We already knew what we wanted because I found it online and the website said it was in stock. Matt orrrrr Eric? Erik? (Who knows bc his name tag says Matt even though his name is Eric (k)! Haha. Apparently when you have 4 people with the same name working at a store, some of them get to pick a new name for their tag.) Anyway… Erik whose middle name is Matt was super helpful, carried our microwave to the front to ring us up, and even waited while we made a phone call to a credit card company that had placed one of those pesky «you’re out of town making multiple purchases so we shut your card off» security holds on our card. He was super friendly and didn’t make it awkward at all that we had to deal with a pain in the butt credit card issue. He updated my address for my Best Buy card (I guess I forgot to do that when I moved) and was patient with my 86 year old grandma and her questions about the microwave and what to do if it broke like the last one.
Meanwhile, when other customers were ready to check out, there were other employees available for that so we didn’t hold people up with our inconvenient phone call.
As for the Panasonic microwave we got… It was for my grandmother so I can’t say much besides it’s still working after almost a week (which is more than I can say for the GE one we purchased and returned elsewhere because it broke in less than 24 hours!)
I was happy with my experience at this store and when I saw some bad reviews about it from the past I really wanted to let folks know that my very recent experience was great!

Another trip to BB, this time for a computer monitor. After checking the other local box stores in the area, I found that BB had a better selection and better pricing.
I will say that the older gentleman who 1^st assisted me… Well, he didn’t. I turned to customer service rep who actually priced matched a larger screen for the lower monitor price.
* A pointer. If by chance one rep doesn’t know their goods (in their designated section), go to the Customer Service Center. They do everything in their power to assist you, and then some.

Terrible service at the Geek Squad. They offer to remove one virus for $ 200 or give a year of support for the same price. Of course I take the year of support. Then WHEN I get home, it’s still broken. They don’t offer house call, but bring it back (½ hour drive) but it works THERE. they need to fix it here where it is broken. A total waste oaaf $ 200.

After a disappointing experience at Walmart, I came to this store and they were so friendly and happy to help me. They priced matched what I had found at Walmart and I was on my way quickly.

The customer service is awful. Got associates doing nothing while other areas only have one. Going on an hour waiting to get help.

Employees have no idea whats in stock. Went to buy some software for school. Was told they didn’t carry it and employee actually told me to go to staples. They didn’t have it either. So called best buy to order it, this employee said its in stock and held it at the register for me. Thank you random unknowledgeable employee for wasting my time, next time just get a job at staples.

I like having a local Best Buy for small things, but I’m finding lately that their customer service is terrible. It was good when I got here five years ago but it’s gone way downhill since. Don’t get a warm fuzzy from the Geek Squad either. I would rather give my business to a local PC repair store.

Such terrible customer service. The geek squad is a joke. I understand that you gotta be charging people money for your service but at least give people a little insight into what their buying. Not impressed at all.

A very bad experience. I bought a TV and stand. I was told by the sales lady that they would deliver the next day. They never showed. I called to find out what happen and was put on hold for an hour. When I finally got the manager, she told me that it won’t be deliver for another week. I ended up going into the store to get a refund. I went to sears where they delivered on time and at a lower overall cost. I will not be returning to this store or any other best buy.

If you don’t want good service, go to this Best Buy. Paid for a HP laptop, Office 8, printer, Kaspersky, and walk-​out working on Monday. They said it’d be ready in a couple hours. Was not ready till Saturday. Even then it took 5 hours. No one in the Geek Squad seemed to have time to show me how to get it running. Manager Jeff told me I’d need the internet to run Office 8. I’d told the salesman, Kevin, I did not have internet at home. So now I’ve got a very expensive set-​up that I can’t use. Thanks, Best Buy.

I’m drafting this from my new Samsung Galaxy Tab 8.9. Their service was excellent, though the displays themselves were a bit confusing. Make sure you double check the tags against the actual product displayed. Price isn’t bad and is all in what you buy. I find cables to be cheaper elsewhere but if you shop around they often have competitive prices for technology.

I love going into Best Buy, even if it’s just to peruse for a bit. I went the other day because I couldn’t get my surround sound hooked up right so the other things I had, could go through my system. Everyone was really helpful even though it was close to closing.

Generally all overpriced, especially after you get nailed with the sales tax. Unless you need something immediately, do yourself a favor and order from
instead. Arrives in 2 – 3 days for way less.

I’ve never liked Best Buy much to begin with — the prices aren’t any better than you can find online, and the various ways in which they cheat non-​technologically-​capable customers are well-​documented — $ 60 to «optimize» your new Mac, which consists entirely of typing in the customer’s name? No thank you!
However, this one took the cake for poor service. My husband wanted a particular heavily-​publicized smartphone that was coming out and pre-​ordered it through Best Buy in order to take advantage of a $ 50 gift card offer. The day of the launch, he took time off of work that morning and we waited outside the door at opening along with a few other folks. We were second in line at the new-​phone counter, and ended up waiting *nearly an hour* for the lone phone-​service person to get their first customer signed up for a contract. Apparently it hadn’t occurred to them that they might need more than one phone representative on the morning of an *extremely well-​advertised* smartphone launch.
I admit it’s nice to have someplace nearby where one can look at things in person before buying them, but I’m never spending another penny at Best Buy if I can help it.

Best Buy is awesome no matter where it is. Since this Best Buy is in a small town they are fully stocked and the people are nice. The negatives are the same as listed before, there is no real defined check out line and not connected to the mall.

One of the few saving graces of Sierra Vista. The store is small but its clean, well-​organized, and the staff is helpful. I couldn’t imagine Sierra Vista without it.
On the downside, checkout is odd and its not connected to the mall.