Haven Health

Beware and Be Aware of this place!
My husband came home from the hospital with an infection and as I thought the hospital had sent these nurses to care for my husband-​Boy, was I wrong-​how they got in and took over I do not know, but do know they treated him round the clock, as an end of life cancer patient when he did not have cancer and did not need this type of service! They allowed my husband to die without fluid, without a Doctor of theirs present to access and treat. Some woman came in, had me sign on an ipad, she then took that 1 signature and put it on at least 20 other contractual pieces of paper-​I told her that looked very fraudulent-​she just smiled. Then came the parade of barely out of nursing school LVN’s. They could not speak intelligently, they did not know what was going on in the world and they were very poorly rehearsed in how to care for a sick person. All they did was sit and run down their ipads, ask if they could plug them in, take notes on nothing for 8 hours at a stretch — they couldn’t even give my husband a spongie for his mouth or a bath let alone a shave. All the time they gave him high levels concentrated Morphine for something he did not have which was cancer. 4 days later my husband died-​And do not even get me started on the last two male nurses who came in — one was very nice, very sweet, but the next one, very dangerous person indeed. He decided to take my husband off of IV antibiotics — he had no right, that is a Judgment call on a Doctor he is only MAYBE an LVN-​doubt he is even a nurse. He was so evil and so nasty. He stopped giving my husband Morphine and allowed my husband to almost go into cardiac arrest all the while grinning like a sicko who wanted to watch someone die. Never got any paperwork either which is odd, never knew who was coming in next-​I imagine every nurse had a phony name as phony as their badges.
Did I forget to mention the Coroner was called in and there was an Autopsy done? They will tell you can’t do this unless you want to pay the high fees of $ 5,000 and up-​This is not true! Do not allow anybody to ever try and push you into a corner!
This place needs to be shut down ASAP. do not trust them, they are For Quick Profit. At least Medicare caught them because what they wanted to be paid was nothing compared to what Medicare wound up paying them, in the $ 890 price range for services rendered for 4 days ²⁴⁄₇ — jmo Call someone reputable.

I have an ex-​husband who has liver cancer along with many other health issues who is terminal. He is only 50 year old, which makes it that much worse.
We hired haven to come to the home and help with mark. They were good at first, I thought until mark starting getting hepatic encephalopathy –It’s like dementia (he gets very confused and lost). I started getting very stressed out leaving him by himself while I was at work. They said they were trying to find a facility for him for me. Then I had to come home from work Mark was very sick. I called and ambulance to come and get him.
They took him to hospital and they moved him into vista cove nursing home in long beach.
I can tell you Shakira was his RN nurse at nursing home in long beach.
She called me on a Friday and said it’s urgent. Mark was kicked out of the nursing home due to splicing wires in his room. I need to pick him up today! I told her I can’t take him. I have to work on Monday and no one is here with him and he can be alone. She said well if you don’t they will make him leave with his bags on the street. I was in shock! I said he is mentally ill and dying he will die out there. Her reply was there are allot of mentally ill homeless people who live on the street it is unfortunate. I asked her about 3 times only because I could not believe what she was telling me. After I hung up I spoke to my mother and she said they cannot throw him out on the street it is against the law. I called Shakira again to see if this is true… again she said pick him up in 3 hours. We are actively seeking placement for mark. It’s just for a few days and Monday we will have hospices be with Mark so he is not alone.
I picked him up and he was alone for over a month. No priest visits, a few visits with social worker and that is only because I told them we were going to kill each other if they don’t find placement. I took him to emergency room about 4 separate times due to we were on our own it felt like. One time Fees came out to put a catheter in Mark and said someone will be here tomorrow to check on him. No one was scheduled to check on him. They tried to get me to do it over the phone. Plus we ended up having an ambulance come over and the emergency room doctor said the catheter was in wrong and ruptured his retinol something (were now they said he needs urologist ASAP).
I put a complaint in on the nursing home and they had this investigated.
Mark was never kicked out of the nursing home. Shakira lied to me either more money they receive when he’s at home or too lazy to do her job. Also it took over 3 months to beg for the power of attorney they promised still to this day never received it.
Fees told Mark he was sorry that no one has been to see him in weeks. He should not have been alone all of this time. He said someone should have been to see him three times a week.
The executive director came to my house on a Saturday to pick up some equipment and we had a long chat about Marks care. He said that Mark is not the only patient he has had issues with through Haven Health. He said they would have never made him leave and put him on the street.
Mark spent a week at Mission Hospital and they placed him in a shelter in Santa Fe Springs for a few weeks. During that time I hired another hospice out of Irvine. It took a week and Mark was placed in a facility 5 minutes from my work. The first day he was there the doctor was there, the head nurse and another nurse with paperwork were there waiting to great us at the door. The doctor put Mark on liquid meds which works 100% better. They are having his stomach opened up in surgery to have the catheter put in were its better and not as painful.
Mark not once in the entire time he was with haven health did a doctor sees him (not once).
The people at his new place are wonderful! He loves it there! But I have to tell you the mental anguish and the unkempt promises from haven health have given both of us a sad disappointing experience and almost had mark not wanting to go on anymore due to the neglect of this staff.
I urge you not to use this company for anyone you love.

I wish I didn’t have to give them the credit of even one star. I don’t like to give bad helps either but this is about healthcare and I feel that I owe it to folks out there who are dependent on in home nursing services and in many cases are vulnerable at at the mercy of the agency that they may have or may not have had a choice in getting to choose. This is truly the worst customer service ever. I was lied to and instead of taking responsibility for a mistake they preferred to blame instead of just dealing with and fixing the immediate problem at hand. I had strict wound care instructions and was not to leave the hospital until adequate wound care services were set up. I had suffered from MRSA from a prior surgery so this was of extreme importance. I get a call to say they have everything set up for service and the day I am supposed to receive service I get another call trying to set up service for the next day. Because of the wound this was unacceptable. The case manager further implies that a 1 inch little line down my back just required a small dry dressing. That by the way is without seeing me and I’m sure without review of my chart. I have a nine inch wound that is saturating thickly packed dressings more than twice per day. When I received her call my dressing had already started to smell and my bedding and clothing were saturated. Then I’m told that I shouldn’t worry about MRSA as I have oral antibiotics. Again lets just get to the fact that care is required, take some responsibility for dropping the ball and let’s move on. Instead I’m told that the hospital discharge planner didn’t do their job and I’d get a call back in a little bit. I’m tired and in pain and after getting a friend to go and get supplies and change my dressing I get a call at almost 9pm waking me up to set up my care just like nothing had happened. I am beyond disgust and advise anyone requiring any kind of decent care and an agency who is patient oriented to look elsewhere.

I will have to very respectfully disagree with the experience posted before me. I have been working with Haven Health since they were a tiny company and now they have in my opinion become on of the strongest companies in the hospice and home health space.
I oversee operations and care for over 20 senior care homes in Mission Viejo and I can not begin to tell everyone how special the staff of Haven is. From the back office to the nursing that are pounding the pavement ever single day they do an amazing job.
Fess, Bre, Rebecca, Lindsey, and all the other staff we have see over the years have it ingrained as their company culture to go above and beyond to make sure the residents as well as their families are supported no matter where in the care spectrum the patient is. From Home Health to Hospice I have first handedly seen countless families helped and benefit from the services they provide.
They are responsive and pretty technology savvy so getting ahold of a nurse normally doesn’t take more than a couple minutes. Most of the nurses we work with are more than happy to furnish their cell phone numbers to be more available and responsive, it truly makes them feel like there work solely for our patients.
Not only that but when serving my own grandma our family, with over 35 years of experience in the senior care field chose Haven to address her needs and even as providers who work with almost every service under the sun, couldn’t be happier with the care they provided her in her last moments.
I would happily recommend Haven Health to any family needing Home Health, Hospice, or Palliative services because in my opinion they are one of the best organization in the field and continue to deliver quality and results.
Cheers

My mother was hospitalized in ICU and didn’t have long to live. Her last wish was to be home (after having been in and out of Memorial Hospital for over a month), when she passes away. When we inquired about hospice care, Memorial directed us to Haven who was the hospital’s preferred partner in hospice situation. When we were first put in contact with the liaison for Haven, Michelle, she was super prompt and courteous. She took the time to answer all of our questions and made us feel like we could depend on Haven. Not knowing much about hospice care, and not having the time to «shop» around, we decided to go with Haven. It all went downhill from there.
When we told Michelle we were going to go through with the hospice care, she showed up amazingly fast to help assess the situation. She told us if we wanted, she could arrange to have everything ready for my mom that evening so my mom won’t have to wait another day to come home. That day, we prepped everything for Haven to come and set up their equipments. By the time evening rolled around, we were told they were unable to get my mom home that night because they couldn’t get the equipments there. Strike one.
The next morning, the equipments finally showed up and my mom was due to come home at around afternoon time. When the ambulance came to drop off my mom with staff from Memorial supervising, the nurse from Memorial advised us we did not have the correct breathing machine on-​site. My mom needs help breathing from a machine that needs to be really strong. Haven did not deliver that machine, and without it, my mom would die within minutes. We contacted Haven and told them they need to send someone over ASAP with that machine because we can’t hold up Memorial’s staff. If they had to wait too long, we would have to send my mom back to the hospital. It took Haven over an hour, and with a lot of patience from the Memorial staff, the machine was finally delivered with a respiratory therapist who was also incompetent (more later). Strike two.
When my mom was finally situated at home and comfortable, Haven’s supervising RN asked us if we had any of my mom’s medicine. We said we can go get it from our local pharmacy. Haven suggested they will go through their pharmacy. The RN left, promising to return within the next few hours, but definitely before evening with the much needed heart medication. She did not show up. We called Haven over and over and no one could send us the medicine. They said we would have to wait til tomorrow morning. WTF? We could have gotten the medicine already if we went through our local pharmacy. The next morning rolls around, my mom’s medication was still not brought to us. They finally came the evening of the next day, an entire day after they promised to bring us her medication. Strike three.
Keep in mind, through all of this, we tried to contact Michelle, the Haven rep from Memorial. She told us before we decided to go with hospice that she would be there to help us with any concerns. She picked up her phone the first time, but refuse to pick up or return any of our calls following the initial concern. We ARE NOT terrible people. We had legitimate concerns and did not express any anger, but confusion about why things were so rocky. She completely ignored us and made us realize her initial compassion and kindness was nothing more than a sales tactic. This both saddens and angers me.
Anyways, after a day or two, my mom needed her breathing therapy so we needed to take off her breathing mask temporarily. Before we had a chance to, the breathing hose from the machine to the mask broke off without any of us realizing for a few seconds. Now keep in mind a few seconds of unaided breathing could be very dangerous for my mom. For the life of us we couldn’t get the hose back on the mask. Imagine the craziness that ensued as seconds was ticking. We were finally able to jam the hose in and realize this is what Haven’s respiratory therapist did as well. Their «expert» brought a machine with a hose size that was incompatible with the mask my mom was using from Memorial. He didn’t say anything, didn’t make any effort to find a compatible mask, and instead he jammed the hose into the mask creating a connection that eventually fell apart. What a f-​cken moron. When we called him, he told us too bad, he can’t come and we would have to wait until the next day. Ugh. Strike four.
As I said, the whole experience was needless stress upon an already stressful situation. All of the nurses that Haven sent us were LVN fresh out of school, whereas Michelle, the Haven rep from Memorial, told us their nurses were really experienced. We later realize from the business card that Michelle gave us, she was an LVN herself. In other words, she probably wasn’t qualified to say most of the things she said to us. Really disappointing.
And to top it off, Haven billed Medicare for over $ 22,000 for 3.5 days of hospice care. Yeah…