BK Nails

The lady who did my eyebrows was rude. She was very rough, literally didn’t say one word to me. In the middle of doing my eyebrows she answered her phone and was talking on the phone the entire time. My eyebrows are not even. Then when it came down to paying, then she wanted to talk to me so I would tip her.

I come here all the time. I usually just get my nails done by whomever is available and I’m never disappointed! Great and convenient for anyone who stays in the area.

for her fans, Cindy is back! But otherwise — unless you find someone you like, skip it. I’ve been coming off/​on for years and it is solely dependent on nail tech. The manager does nothing to manage and when I’ve complained has said /​done nothing. Pretending minimal English understanding is a common tactic. Today was worst. Got a young guy — unusual so you’ll be able to avoid him. Perfunctory and fast even though nearly empty. Cut every cuticle. Sloppy polish, terrible scrubbing, no actual massage effort… Not coming back unless I call ahead for Cindy! (Though I’m going to try to convince her to get job at a better place!)
** updated, tried to go back today. Called ahead for Cindy and think I made an appt. Arrived and only 2 of the 8 people there have clients, including Cindy who looks startled to see me. Long loud argument between another tech and client suggests that the client thought she’d made appt but it was actually me who called. As I stand there, they literally take out phones to validate what numbers called when as if the forensics were more important than a long-​time client. Cindy looked embarrassed but at no point did anyone say «I’m sorry for the mix up, Cindy will be x minutes, or would you like another appointment or for someone else to take care of you?» Or said to other client, «I’m so sorry for the confusion, would you be ok if someone else finished your service?» This is SIMPLE stuff.

Linda is the best! Perfect mani/​pedi
The place itself is just ok, it could be cleaner and nicer but she is so good and clean that I don’t mind the rest.

I went to this salon because my usual place was closed and I wanted to get some errands done before the long weekend. When I first came in the people were very short and were not polite at all. The place was mostly empty (2 other people) and most people were just sitting on their phones and could barely acknowledge me. I asked for a basic pedicure that was suppose to cost $ 22 dollars. The woman giving me the pedicure started putting a gel on my foot and said she would give me the cuticle treatment for $ 40. I said no thank you I just wanted to basic, but then she told me that they wouldn’t buff the bottom of my feet with the basic and I had to do either the 35 or the 40 dollar one for that. I asked the difference between the 35 and 40 dollar one and they said the 40 dollar one was «organic.» I opted for the 35 dollar one because I wanted the calluses removed.
Well after all that settled I probably had the shortest pedicure. There was nothing about the pedicure that was more than a basic pedicure anywhere else. She did cut my nails and file, but I asked for them to be a bit shorter than she did, but she did not comply. There was barely any massage. When I got home i looked closer at the paint job, and it really left a lot to desire. I could have done it just as well myself.
When they sat me down to dry, they sat me under a broken fan. I didn’t realize for a few minutes, and when I did I moved and tried to get someone’s attention, but no one noticed. After sitting there for a bit, the person who did my pedicure came over and told me I could leave I’d been drying long enough in a rude tone. I told her the fan was broken and I didn’t notice for a bit. She didn’t say anything and just said I was fine to go.
The air was not on while I was there and the place smelled like cigarette smoke since one of the technicians went out to smoke. Overall, obviously dissatisfied with this place and will not be returning. I think they try to cheat you out of money and do not have good customer service. I would recommend checking out other nail salons nearby.

I’ve had these nails for all of one week and 4 days. First let me start by saying the lady tore my cuticles up. For 3 days it burned when I washed my hands and used hand sanitizer. A gel fill in is $ 40. I’ve been getting gel fill ins for 10 years and never have they chipped so easily. I’m a student and for workouts I run. I don’t do any activities that would cause my nails to chip like this. I have gotten a pedi here once. Like other reviewers the pedi is like 10 minutes. To me it’s more equivalent to a $ 8 polish change. Do not go here. Horrible prices and horrible jobs. I can usually go 3 weeks without needing to get my nails done. Now I have to Go ASAP because I can’t even do my hair without these raggedy nails snagging on everything.

Expensive for no reason! The pedicures are mediocre, they do not even scrub your feet, you will be paying for pedicure but they will just soak your feet and add color to your toes. This is my first and last time here.

Typical strip mall nail salon… It wasn’t the worst, but they upsell hard. I didn’t really get a choice on the «type» of pedicure I wanted. Also, they almost insisted on waxing my friends eyebrows even after she said no multiple times. Not sure on level of cleanliness either.
I won’t be back after paying 40 for a pedicure that should’ve cost 20.

Home of the seriously cheap quality pedicure and very poor service!
I’m honestly not hard to please but after my experience there today I had to write something.
I walked in, the two ladies at the front asked what I wanted, and I said I wanted a pedicure. The two ladies then started looking at something behind the front desk and never said anything to me. I was expecting them to say it will be a few minutes or even to go pick out my polish. Not a word. I decided to go pick out my polish and wait. Shortly after that a woman asked what I needed and I replied a pedicure (thought we had established that already). So I sit in the chair and the technician proceeds to start with the pushy pitch about getting other services. She then proceeds to tell me that I needed «callus» remover and that would be $ 35 as she rubbed my heel. My heels were fine because I use my Ampoe pretty regularly. I said no, no thank you and she basically shut down at that point. She proceeded to do the very bare minimum for the service to be considered a pedicure. So the essential difference between the «callus» removal and the basic package that I received was them putting in literally one drop of some bubble bath solution and then they use the foot file. That’s it! There was a point where she scrubbed my feet with the pumice but she barely did that. She did cut down my toes and trimmed down my cuticles. She painted my toes and that was that. I think the entire pedicure last about 10 minutes, if that long.
I got up to go let my feet dry. The technician comes over and says you can pay me now. I had ask how much it was. I paid and got out of there 5 minutes later.
All that to say, you can go to a lot of the other shops in downtown Silver Spring and have a significantly better experience and receive better service for your money. The so called «callus» remover is not worth your money.

Terrible place, went for my first time today for a pedicure and I will NOT return. Paid $ 22 for a regular pedicure and the man did not even spend 15 minutes to complete the process. All of the technicians are going to try to convince you to get the «SPA pedicure», which is really a normal pedicure at other places but they charge about $ 40. NOT worth it at all for a manicure or pedicure. Save you money and find another salon that is worth it.

I paid $ 30 for a gel manicure. The problem was, my experience was equivalent to a polish change. My nail polish went on super sheer, my hand massage lasted 30 sec, and the nail files/​buffer looked crusty as heck.
Then, the nail technician had the nerve to ask me if I wanted my eye brows done. I said no. She says I can make you look ‘sexy’.
Giiiiiiiiiiiiirl, tell me how can you make my eyes brows on FLEEK when you can’t even make my nails look ‘sexy ‘
All in all, I’m never coming back

Normally, I only see Cindy at this salon. She is a super nail tech! I went in yesterday for a gel manicure while Cindy was on vacation. This was a mistake. Terrible experience.
The tech I had was stationed in the first row far left. First, she started to remove my previous gel manicure, placed the acetone-​soaked cotton ball on my fingers and wrapped them in foil. She only left it on for a minute or two, before she removed the foil. I told her I didn’t believe that was enough time. She told me it would be okay. Of course, the polish didn’t come off easily and she started buffing and filing to remove the polish like there was no tomorrow. I told her she was going to ruin my nails and asked her to put the acetone, cotton, and foil back on. After 10 minutes she came back and started to remove the polish again which came off easily (duh!). Then she started to trim and shape my nails. They were cut unevenly and were a shapeless mess. I had to tell her multiple times to fix various nails. She was filing recklessly… I just know she split and ruined my strong nails. At this point, I should have requested a new tech, but I felt bad for this chick.
Then came the polish. Gloopy and careless strokes. Polish on my skin which she removed with her nail. By the way, her nails looked terrible. That should have been a warning.
Then after the gel manicure dried came the alcohol step, in which she basically saturated a cotton ball and dripped alcohol all over my hand. While my hand was still wet with alcohol she got the most minuscule amount of lotion and gave me a «massage.» This meant she rubbed my hand and held it for a second.
For this I paid $ 35 plus $ 5 tip. I usually tip $ 10 for good service. I’m mad at myself for paying for this. I should have insisted someone else finish the job.
This morning I woke up to dark bubbles on my nails probably due to old polish or terrible technique. This was the worst manicure of my life! I wouldn’t be surprised if this woman isn’t licensed. I could have done a much better job on my own!
If this is the typical experience at BK nails, I now know why so many of the other reviews are terrible. I will only return to this place to see Cindy.

Just be aware that they don’t post prices for gel manicures. They said they hadn’t put up the most recent prices yet but they most likely do this on purpose. The ‘Spa pedicure’ is what a regular pedicure is at any other place but they charge more for it. I’d recommend taking your business to a more honest business.
Also, my technician asked for my credit card before she did the manicure which I denied and thought was not appropriate.

In the past I accidentally got duped into getting their upgraded $ 45 pedi package, which I wouldn’t mind but it is nowhere near being worth $ 45 so yes I do mind thank-​you-​very-​much.
Let’s cut to the chase; Unless you get the upgrade, the pedi is awful! They continuously slip in these upgrades that you didn’t ask for even if you say «Basic pedi, please.» And since you don’t know what’s included, the final bill… Well let’s just call it a crap shoot. I’m the kind of customer that wants to know what I’m getting.
My pedi was going well until the very moment the guy realized I wanted the basic pedi. After that it was all downhill and I could see he couldn’t give a f%#^ anymore. The service was over just as soon as it started. I could have done what this guy did for me at home in 10 minutes. There’s little attention to detail, no massage, nothing. I don’t expect much really but I like to walk away feeling like my tootsies are refreshed. Not like we just added another heaping lather of polish on top of the old one.
I was then transferred to get the gel manicure. The guy burned me 5 times by putting the electronic file on full blast. This isn’t the Indie 500, so no need to push the peddle to the metal for f&%# sake! I kept asking him to please be more careful. No hand massage, not even a cuticle trimming! It was awful. Then an obviously long-​time customer came in and I lost this guy’s attention completely so he spent the last part of my gel manicure working on her directly while instructing me on how to finish setting the gel myself, pressing the UV timer, walking up to get my bill from him and then fetching it once the card was scanned, etc.
I am so disappointed. Never again BK, never again.

SAVE YOUR MONEY! I would give this place 0 stars if I could. Assembly line mentality. Worst pedicure experience ever. It took them less than 10 minutes from start to finish for my pedicure. They kept pushing me to get a spa pedicure which I refused. Then they insisted I needed waxing which I also refused. Seeing how dirty this place was I did not want them near my face. When I refused the waxing the nail technician immediately started laughing and talking to her colleague which made me feel very uncomfortable.
DO NOT GO HERE. WORST EXPERIENCE!!!

As if I should not have already been turned off by the cleanliness of the establishment… I decided to get a quick gel manicure, and boy it was quick! From start to finish, it lasted 4 minutes. Am I exaggerating? I wish. Do I wish it lasted longer? No, thank God it didn’t.
My manicure began with the technician putting my hand into a cup of cold water. Yes, a cup. Yes, cold water. She proceeded to take out a cuticle cutter from her drawer in an already opened package. I should have stopped her from there, but I gave her the benefit of the doubt. Once my 4 minute manicure was over, she took me to the gel station, where she stood to do my nails. She had me place my hand on top of the UV machine, it had a dirty piece of foil covering it, followed by a piece of sticky saran wrap on top of the foil. It was extremely dirty. She completely messed up my nails… When I told her this, she proceeded to tell me she would fix it. She filed off layers of gel (AFTER THE TOP COAT) to add on more polish. I told her I would pay for the manicure, and to please remove it. She wouldn’t. Instead, she kept trying to fix it. Finally, the manager came around and I asked her to please remove the polish. I kept saying that I would pay for the manicure, but they kept just saying they’d fix it. This was so upsetting… Finally, 15 minutes later they agreed to take it off. I saw the technician pull the cuticle cutters out of the preopened package again. Umm… unsanitary!!!
In the end, I was charged to remove the messed up polish that she did. I would not recommend coming here. They don’t wash out the pedicure stations after the pedicures (from what I have seen) and the service I received was horrible and unpleasant. There is no relaxing spa like feel coming to this place. I will never return. I have opted to drive all the way to Gaithersburg to get my nails done instead, where I used to get my nails done.
SAVE YOUR TIME AND MONEY PEOPLE!!!

Warning — don’t waste your time or money. This place is the worst. My jell polish slid off of two nails the first day and started chipping off the rest by the 3^rd day. This place is beyond bad!
I paid $ 30 but I started to walk out without paying but working nearby, I didn’t want coworkers to see the the scene I was about to make.
I would give 0 stars but it’s not an option.

This my third visit here and the it continues to disappoint me more and more with every visit. They just want to get the work done that’s it. In case you’ve asked for the basic mani-​pedi then you basically get your feet washed and the nail paint. Before you realize your are getting a pedi it’s over :(
The prices are ok but the service you get for that price is zilch! For the quality and service I would pay $ 15 compared to the $ 30 that I was charged. Being right off the silver spring metro is the only good part about this place !

I stopped in during my lunch break the other day, and had a decent experience. Tammy was able to get me in and out, and my nails look great. I will try this place out again in 2 weeks to see if they are consistent and reliable since I don’t have time for my normal nail shop. The shop was a little crowded, and it seemed like there was a lot of regulars in there. I think they are worth another shot.

I enjoyed my experience here a lot. I came in for just a gel manicure and my friend (who lives nearby) for a regular manicure.
I think the space is very clean and it is huge. We had no wait time.
After reading the reviews mentioning the pushy staff and came prepared. I was asked if I wanted a pedicure and an eyebrow wax and just said no politely and firmly. No problems.
The service was super fast and I was happy the technician didn’t rip at my cuticles like I have had at other salons.
My gels were done before my friends regular manicure! I was happy to be in and out so I could spend the rest of the day doing other activities.