Clinical Radiologists Medical Imaging

I had a walk appointment. I had to wait two and a half hours to get a sonogram done. I dont understand why I had to wait so long if just one person was ahead of me.

I arrived early to drink the barium required for my procedure, which is supposed to be drunk in advance, but they did not give it to me until I had already been there for at least 15 minutes (I was in the middle of filling out forms, so they knew I was there). I had to wait over an hour, maybe 1 ½ hours. The chairs are horrible – all the seats are sprung. I mentioned it to someone who worked there, because I was switching chairs trying (unsuccessfully) to find a comfortable one, and this person said many clients complain but the company (Radnet, who owns a whole network of these around the country) will not do anything about it. Another employee said sitting in those chairs was like sitting on a toilet bowl (without the seat!) – true! When you have to sit there for a long time, it is painful on your whole spine and especially your thighs. After my procedure, the technologist used a type of clear plastic tape that is way too strong /​sticky to hold a sterile gauze pad on my needle stick spot. When I removed it, it not only hurt, it caused a line of bruises across my inside elbow. There is a better, stretchy, cloth tape that sticks to itself and doesn’t hurt. It must cost more and this company seems too cheap, since they won’t even get decent chairs.
UPDATE: I was contacted by the company due to the complaints in my review and we had a conversation. Based on that, I have decided if they fix the chair problem, I will adjust my review accordingly. The people here are good and the clinical care is good here, based on my experience.
2^nd UPDATE: I came back in October for another procedure. Despite their going to the trouble of figuring out who I was and calling me to express concern about my previous complaints, the chairs are exactly the same! No change!
3^rd UPDATE Jan. 2016: NEW CHAIRS! YAY!

One of the reviewers of this facility seems to have had a very bad experience, and I can understand her very low rating. But in fact I’ve used this service many times for procedures ranging from an ultrasound to an MRI, and never had any problems like that. My only complaint is that there are some procedures that require advance appointments and others that can be done on a walk-​in basis, and nowhere that I’ve found where they say which is which.
However, today I had an MRI done and what happened was that I walked in and was told that this required an appointment — and yet, they were able to schedule an appointment for 1 pm the same day (It was after 10 in the morning)! So I was able to just go for lunch and come back afterwards, not much less convenient than if they could do it on a walk-​in basis.
Another thing that was somewhat problematic is that this time they wanted advance payment of the $ 100+ co-​pay — and fortunately, today I had enough money in my account that I could just use my bank ATM/​debit card to pay it. On every other occasion they simply billed me later; I don’t know why this time had to be different.
But these negative things are relatively minor. I certainly would not think of giving them a 1-​star rating; however they do influence my decision to give them 4 rather than 5.

One star is too good for this place! My husband was there for an MRI of his knee. First, when he called and asked if they have an open MRI, they said yes. He asked if his head had to go through the machine and they said no – just his knee – and it would take about 30 minutes. (he is extremely claustrophobic!). So he gets there and somebody came with a wheel chair to assist him to the MRI, but the guy REFUSED to put my husband’s feet on the foot rest. He told him, «just hold your legs up». Can you imagine worse customer service, or less safe? But it got even worse. It was NOT an open MRI and they said it would take 3 hours – a far cry from 30 minutes.
There is no reason to go there with so many other radiology places in the area.

There’s no good way to get around having a mammogram. I can’t say, «It was great!» No one likes getting their boobs squashed between two plastic bricks.
The great things about this location though are 1) their friendly staff, 2) weekend and evening appointments and 3) ease of making an appointment with no month-​long wait time. That’s right. I called last week and was able to get an appointment less than a week later.
They saw me on time. It only took about ten painless minutes. I left with one less chore on my list of things to do and also a pink nail file and breast cancer awareness water bottle to boot!