CVS

What a difference a move makes! Someone took the most offensive pharmacy employee — surprise, surprise — from behind the counter in the back of the store and placed her on the floor and in FRONT. Her attitude has experienced a 180 degree change and is positively LOVELY now. Who knew she was so unhappy back there? Who knew she’s actually a people person? This is management done RIGHT. I’m happy she’s so happy now; it makes for a better overall feeling at this branch (though CVS pharmacies ’round the realm still are … a challenge).

Take your business elsewhere — this store is the worst. The weekend before Mother’s Day I spent over 2 hours making a couple photo books and getting prints. Completed the order only to be told no covers for the books — they would be in Monday and I could pick them up then. Only paid for prints I got so the issue is not money. Came back next week and not only no covers, no idea when there would be covers and now no pages for the book. Was told someone would look into it and call. No call. Came back Saturday — now a third trip to try and buy something from them, and got an apology — the guy supposedly checking had gotten busy and forgot to call. Easy for me to forget CVS too now and go somewhere else so that’s what I plan to do. They are beyond incompetent at this store.

I have been in 4 times since I moved to town and everybody got sick. They have been incredibly helpful and thoughtful. It felt like an old time pharmacy.

Avoid the CVS at 9520 Ga. Ave. they are mismanaged. In this nearly empty store, there are prominent signs urging us to get flu shots, as well as signs touting the «Minute» Clinic. The advertisements notwithstanding, the pharmacy was out of flu shots. The pharmacist said that the «Minute Clinic» had them, but he could not access the clinic’s vaccine, nor did he know when he would be re-​supplied. although I was advised of a 20 minute wait, I had to wait an entire hour for a flu shot. «Minute» my eye! The nurse practitioner was quite competent, but had no support and had to clean her own area between patients. Meanwhile the pharmacy had 3 employees who did not seem overly taxed. Where is the management?

There is nothing wrong with the CVS store itself. It is pretty well-​stocked and has what you would expect to find at a drugstore. The store is clean and very conveniently located. I shop here regularly for my toiletries and other sundries.
However, I agree that the pharmacy is not one you want to deal with unless you have no other options. The pharmacists have been extremely rude and unhelpful to me on multiple occasions. They are also slow and will not lift a finger to help you if you have questions about your insurance. I have since transferred my prescriptions elsewhere to be filled because of my experiences here; I will never use this CVS for prescriptions again.
I have also had experience using the photo center to get a passport photo taken. They do offer this service (for $ 12.99) but the staff are not trained in what makes a permissible passport photo. The person sent my spouse home with a picture with glare on his glasses lenses, which would have been rejected by the U.S. passport agency. The CVS retook the photo for free, but you have to be on your toes to make sure it is done right.

I decided to order pictures one night and the website said they would be ready by 11am the next morning. Great, but I couldn’t make it the next day so I went two days later. Luckily, I had other things to buy while I was there because when I went to the cashier to pick them up, she said the photo station was broken. I said I wasn’t here to just start ordering but I ordered online. She repeated herself again. Okay… I’m standing there thinking, «Why didn’t I receive a call?» But whatever. So I asked when it would be fixed. The answer? «I don’t know.» Fine. My next question: «Will you call me when it’s fixed and my pictures are ready?» The most grand and best answer: «I can’t guarantee that.» ARE YOU F-​ING KIDDING!!! I’m not going to stop by everyday just to check up on them. Ridiculous.

The pharmacy is consistently slow. Even when it’s not crowded, it takes forever — even for a prescription that has been left/​called in before. Today I was told that if I get a call saying that my prescription is ready, I should call in first to see if it’s the right one. I think it’s time for a new pharmacy.

Giving this place 1 star is being generous. The people at the pharmacy are damn slow. Waited in line for at least 20 mins with just 3 people ahead of me on more than one occasion.

Literally the worst CVS I’ve ever used. This place is a black hole– you can’t get customer service and it takes forever to check out. They take photo orders online though they don’t really develop photos anymore, and I’ve actually had to read and interpret a prescription for the pharmacy tech because she didn’t understand that «13 packs» meant 13 refills. Just find a different location…

Stay away from this CVS! It has the WORST customer service in any store I’ve ever encountered. I’ve been stopping in occasionally because it is the closest one to my house, but they are consistently slow, whether at the front counter or the pharmacy counter. And the word «slow» doesn’t even cover it. It’s astounding how long they take. So a few months ago I started taking my prescriptions to a CVS pharmacy down the street from where I work in DC instead of using this one, but continued to stop by the non-​pharmacy part of this store just out of convenience, until now. Today I was trying to print photos at their instant photo machine, and waited for them to print out, and waited and waited. I asked someone working at a nearby cash register how long it usually takes to print and she said not long. I waited some more. At this point, I’ve spent at least 10 minutes obviously standing there getting my photos ready and waiting for them to print. So I asked again about how long it should take, and the woman then asked the cashier next to her about it, and that cashier said «There is no paper in the machine.» I said, «So why doesn’t it have an out of order sign on it. How can you let someone stand there trying to use it when you know it won’t print anything?» Her response was that they have a long line of customers (of course they do – they ALWAYS have a long line because they are so slow!) So I have to waste 10 minutes of my time because she couldn’t take 10 seconds out of her time just to stick a small note on the machine that says out of order or no printing? I’ll happily drive an extra 5 – 10 minutes to go to another store to avoid the customer service at this store.

Hands down the WORST CVS I’ve ever dealt with. The pharmacy takes forever to assist you and one time they even gave my prescription to another person!!!
I will never deal with this location ever again and recommend that no one else does either.
Hugh

Zero stars. This is the worst pharmacy ever! Horrible customer service and management. I got an automated call informing me that my prescription was ready but when I got here it was not. Then it took another hour to have it filled. This has happened twice. They are so unorganized!

Do not use. Do not pass Go, do not collect your prescriptions. 8 – 10 people in line at the pharmacy on a regular basis. I’ve waited on hold for 45+ minutes to speak to a pharmacist. Helpful and friendly service is the exception, not the rule, and I’ve seen staff get into it with customers. On a number of occasions, two staff members can’t find my prescription, until a third does.
The store is otherwise clean, I guess. I can always find what I need. I like the location, but I can’t turn left in or out of the plaza from Georgia Avenue in rush hour. Recently a pharmacist was wholly unhelpful and then redeemed himself and solved my problem quickly, so that’s something.
I’ve been reading Unilocal reviews for other CVS locations in the area, and it doesn’t look like I have better options.

Avoid using this pharmacy if possible. Staff is often rude, ill-​informed, and not the least bit helpful. Often, they seem to look as if they would rather be someplace else and are not willing to go the extra mile to provide friendly, quality customer service.
The main store is ok, but I would recommend finding another store to service your medication needs.

This branch is waaay better than the one down the road off East-​West Hwy. The store is tidy and well organized. The staff actually helps you and will walk you to the aisle where your item can be found (and no, I am not a senior citizen — yet).
I admit I have not used the pharmacy here, but I have stopped by to ask the pharmacists questions and they have always been really helpful.
Prices are good if you shop with your CVS Extra Care Card. Who doesn’t like Extra Bucks?! I got a $ 52 jar of eye cream for only $ 8 after CVS coupons, a manufacturer’s coupon and a mail-​in manufacturer’s rebate. My mom would be so proud of me!