Enterprise Rent-A-Car

The service was good even with an unexpected high demand due to car recall from a local dealership.

Enterprise was helpful in providing a car (through Honda) as I waited a few weeks for my airbag recall part to arrive. They were quite busy (with the recall rentals, I assume) and preferred not to pick me up to retrieve my rental car, but they would have if I had no other option. The staff was friendly and the car worked out well.

I thought it would be good to write my review as I sit here waiting for a rental paid for by my dealership. I was checked in immediately and have promptly waited for an hour to receive a car. Who knows how much longer I will have to wait!

Daniel was very hospitable and the rest of staff checked on everybody make sure that everyone’s been helped. Great teamwork to expedite the process.

Horrible… STAY AWAY. The customer service is horrible and they charge your card without authorization and they take 5 DAYS to refund you back. The car was crappy and the service was as well. I will never get a car from this place again.

Long wait. Crappy customer service. The only person at the counter was rude and made me do most of the work. Was answering 2 – 3 phones at a time and seemed on edge. Then when I finally got the car it was dirty inside and only had ¼ tank of gas. Won’t be going back here.

Avoid this place at all cost!
Unless you have all day to spend at a rental car shop… Stay far far far away!

The car they gave me had windshield wiper fluid in the appropriate tank under the hood, but the sprayer didn’t work. I didn’t realize this until after I had driven the car away from the rental location, and I understood how they could overlook that. (They probably don’t test the windshield sprayer on each returned car, although perhaps they should consider doing so). Although I could understand how they might’ve missed that, when I returned the car and pointed out the problem, they apologized but offered nothing in return — didn’t offer to discount the price, didn’t offer a discount on my next rental, etc. Nothing to make up for the fact that the car hadn’t worked as it should have.
And while I was waiting for them to check the rental over when I returned it, I heard another customer talking to one of the rental agents about a van he had tried to reserve for a vacation. He had apparently called to reserve by phone, and they told him that he could just come in to pick up a van a couple days before he needed it because they always had a van available at this time of year. Well, when he came to pick it up on a Wednesday, lo and behold, both of their vans were already rented. So they told him they would try to get him a van from another Enterprise location, and asked him to come back the next day. So the «next day» was the day I was returning my vehicle (I overheard the whole backstory that I just recounted when the other customer was explaining it to the manager). The customer comes back and says he wanted to check on the van that they said they’d try to get him from another location. He walks up to talk to the same service agent he’d talked to the day before. She recognized him, explained that she remembered telling him that she’d try to get him a van from elsewhere, and then said she «forgot» to make any inquiries elsewhere (i.e., she had done nothing since he talked to her the day before). And she didn’t even apologize for that. Just said, «Oh yeah, I remember that. I forgot to do it yesterday.» Then she suggests that he come back in later the same day because they «might» have a van by then. He explained that his family vacation depended on getting the van, he already had reservations for lodging, etc., and the agent showed no sense of urgency to help him. She didn’t even call somewhere else to check whether they had a van available at that time before telling the customer he could leave. She just said, «Come back later, we might have one then.» Worst customer service I’ve ever seen at a car rental place.
But I’m still giving them two stars because that incident that I just described didn’t involve my own rental, but rather involved someone else’s. So the two stars is based on them not offering any compensatory discount when I pointed out to them that they had given me a vehicle with a faulty wiper-​spray mechanism. If you have a choice, you should go somewhere else. This place is obviously not customer-​service oriented.

This location sucks returned car and was told I would get a ride to repair shop where my car was being fixed and they refused I would never go to this location or rent from this company again

There are plenty of rental car places to choose from. AVOID THIS PLACE AT ALL COST! They have lousy customer service, do not value you as a customers and flawed business policies. I went here on a Wednesday to reserve a car rental for Friday. It was essential I have this car! I was renting with a debit card. I secured the rental for a return at the Bethesda location. I even offered to pay in advance.
When I came in to pick up my car I was told I could not have it because my pay stub did not have my addess on it. Even though they allowed to go to my company’s WEBSITE that verified my employment status AND pay I was still denied a car. WORSE was the manager and workers who failed to even try to work out a suitable arrangment to rent the car. I was IRATE and cussed them all out. Pitiful customer service from Nathanial Jones and co. I told them they were losing someone who WANTED to give them my money and be a longstanding and loyal customer to them. After this experience I told them that I would NEVER come back to this location and NEVER rent from Enterprise again. I suggest you do the same! STAY AWAY FROM THIS PLACE! They are awful and not worth spending your time and money on.

There are so many Enterprise Rent-​a-​Car places in this one Autopark on Automobile Blvd, you can get so super confused on which one to go and which one you set up the reservation with so make sure when you reserve it if they are inside a dealership or not and if so, which dealership are they in. Whew! Now, I have been trying to rent a car for a while now and always have issues because I don’t use major credit cards. This place allows you to use a Debit card but they place a $ 200 hold on your account until you return the car. All they need to see is a current paystub and they will hook you up with a car and send you on your way. Customer Service is great and so are the prices.