Enterprise Rent-A-Car

I rented a car for a long weekend and had a good experience with this Enterprise location. The place was jammed-​packed going into the Labor Day holiday and it did take a while for my car to be ready. However, the staff was eager to make sure that I left a happy customer and they even knocked a few bucks off my final bill for my troubles.
Pros: located close to the Silver spring metro
Con: No after hour drop off and the 6pm closing time can be tough to meet.

I had a reservation for a cargo van desperately needed it and there were none to be had would not take any responsibility for the situation and tried to send me to a location that was 30 miles away

Very good customer service,
The 1^st car did not have not have cruise control so I went back in to switch cars,
I DID ask for cruise control !
The second car I drove to Ohio and back for the weekend did not have a left turn signal. It was pouring rain when I picked it up so could not give it a good looking over. Somewhere along the way I was turning left and noticed the fast blinking.
SO, How does this dismal service end up with a three star «A-​OK»?
Well the guy was nice, and professional, which made up for not knowing if a car has cruise? or is safe to drive!
The «enterprise» company is one star failure.

Again, the one man show at the Satellite location earns the 5 stars. For some reason, this joke of a rating system ( Unilocal) filtered my previous rating. If it wasn’t for the service I recieved, I wouldn’t waste my time on a site that seems to filter honest reviews.

Although I don’t frequently rent cars, I have had several positive experiences with this Enterprise agency. Aside from the very convenient location a few blocks from the Silver Spring metro, the staff was attentive to my needs and even dropped me off at a nearby destination of my choosing at the end of the rental day.
The one ‘if’ about this place is that this establishment does not permit after-​hours car drop offs. Needless to say, I much miss the drop-​key-​in-​slot-​and-​sign-​off feature. Also, while drop-​offs are quick, pick-​up timing can take a little long – more than 30 minutes the first time – although around (maybe just under) 20 minutes the second time.
The last ‘but’ regarding Enterprise is that the rental agency here only stays open until 6 pm so if you’re renting for a business trip or even to go to work, the travel back can present more than a bit of a mad dash towards closing doors. Notably, even if you indicate an ~8 am pick-​up and 6 pm drop off, all rentals are good for 24 hours so customers can return the vehicle without fines within that range… provided that you’re not about to board a plane to somewhere.
All in all, pricing and location will likely make me a return customer for any future rental needs.

Rented a car. They picked me up. Nice car. Cheap rates. And the nicest and most helpful guys ever. Dropped off car. Drove me to metro. Service like the old days…