Excellent Carpet Cleaning

Oh man! So I was dog-​sitting for my parents one weekend while they were out of town. One day fine day will driving around, the dog well, uh, he has a bit of an «accident» on the backseat of their car. After panicking for a good several minutes at thought of how they’d react – I start searching for someone who can help clean up the stains in the car who was open on the weekend. What good fortune I had to come across Excellent Carpet Cleaning close by in Silver Spring. They really saved the day! Not only were they willing to work with my timing, but they did a great job doing a full clean of the car’s interior. True to their name, they provided excellent friendly service (at a reasonable price too!) My parents didn’t even notice the difference when they came back home. Thanks, Excellent Carpet Cleaning!

We recently sold our house of 20+ years. When the furniture was moved out I saw that our dog had left quite the mess over a period of years under the bed in the master. I was sure this would be a problem for the new owners and prepared myself for helping with the cost of a new carpet. A friend told me they’d had good results cleaning their carpet with Excellent Carpet Cleaning so I gave them a call and explained my situation. They said they’d had similar issues in the past where their treatment had worked. I gave them the okay and couldn’t believe they were able to get the carpet looking great! Never heard a word from the new owners. Perfect!!!

I have a Honda Accord with a beige interior and my kids dirtied it up pretty good. When I arrived to Excellent Carpet Cleaning Rashad was outside and greeted me. He told me he would do his best to get the color of the interior of my car back to its original color. I had my two year old with me and I was planning to take the bus back home but he said they offered a free ride if I lived within a 5 mile radius. What luck! Not only did he give me a ride home but he also picked me up when my car was ready!
The inside of my car has never looked better. No one would ever guess it had shoe prints and dirt all over it. The exterior of my car is spotless. Looks shiny and brand new.
Excellent customer service and they do an amazing job what more could you ask for?

Had carpet cleaning done today and they did an excellent job. First, I was told they would arrive between 9 and 10 a.m. They arrived promptly at 9, which is a big plus in their favor. I had asked for two large sets of stairways to be cleaned (many stairs, multiple landings). Arthur, the lead technician, explained everything they would do and all of my options. I also asked if they would add in cleaning an area rug if they had time, which they did. Arthur wrote up the estimate, got my approval and they got to work. They estimated the job taking 90 minutes and it took exactly that. The work was outstanding — made a huge difference in the appearance of the carpet and the area rug. There were many stains and absolutely all of them were removed. I thought the pricing was very reasonable, especially given that the work was excellent. I’ll be calling them again to clean my hardwood floors. Couldn’t ask for better service.

Great service! We had a little red wine incident Friday eve and decided to have our LR, DR and entry cleaned as we had been planning to do in the fall. Called after hours, but someone picked up and said they would try to fit us in on Saturday. Driver called Sat afternoon while in the area but we were out. Instead, they came Monday morning at 9am and returned all of the carpet to looking like new.
Only down side: $ 5 surcharge for using a credit card.

Great company. They have been cleaning my carpet for a long time and always do a fantastic job. The staff is very friendly (on phones and the techs) and they are HONEST about their work. If you are expecting miracles, go to the corner and pray or buy new carpet. But, these guys can give you some like-​new result and I am totally satisfied with it.
Also use their house keeping services and they are AWESOME — nothing like coming home to a spotless, fresh smelling place!

Excellent was able to schedule me for the next day. They called as the technician was on his way, which I really appreciate. I didn’t expect the carpet in my twins’ nursery to come as clean as they were able to make it. I was surprised and pleased! The technician also cleaned a seat cushion that had crayon on it. He was easy to work with and professional.

They did a great job, even got up stains that I had tried to get up myself multiple times. I would highly recommend them.

Whole-​heartedly recommend this company! As the owner of three dogs, I have my carpets cleaned regularly. I have never been completely satisfied with any company until now. Excellent Carpet Cleaning was professional, courteous, prompt, did an excellent job and the price was right. We couldn’t have been more pleased with the results. Will be using them regularly moving forward.

The carpet cleaning tech did an awesome job and the price was right! The service tech was able to get pet stains out of a large area rug in my living room which was great. I called them day before and they came out on Christmas Eve; my dog has been sick and had a couple accidents — not good timing for that (is it ever though?). I am hosting Christmas and had to have the carpet cleaned before my guests arrived. Excellent Carpet Cleaning will be my go to for carpet cleaning from now on!

I love my apartment, its location and the employees who work here. It is peaceful and quiet. One big problem however was roaches and fleas. I decided it would be worth the extra money to have my carpets cleaned and a flea treatment applied.
Excellent Carpet cleaning did a fine job. They vacuumed first, and lifted out all the powdered borax in the carpet I tried to use to fight the fleas. Although their treatment is not for roaches a few of the last stubborn ones staggered out of hiding after the carpet was cleaned and treated.
With the flea treatment it may be best to clear out of the apt for several hours. Perhaps in the future Excellent carpet will look into some non-​toxic, borax based treatments, or something like that. for people with small children and pets. Anyway, I’ve never been faced with a situation like this before, but now its been a week free of fleas and roaches and I am back in love with my unit. I gave Excellent Carpet Cleaning a challenge and they met it. thank you.

These guys definitely seem to know what they are doing, and make sure they do it right.
I got a call 30 minutes before the technician arrived to make sure I would be available, which I was. Upon arrival they measured all the rooms and stairwells to give me a total, and it was fairly close to the quick estimate given over the phone. The technician explained the benefits and disadvantages of the Berber carpet in my new house and gave me some tips on how to keep it clean and in good shape. About 3 hours after staring he had finished and boy was there a difference. The stale smell in the basement was completely gone and the cat dander that had bothered me since moving in was completely gone. All the stains I showed him were also gone. Nothing but praise for excellent carpet!

Do not ask questions of this company. I did, and they canceled my appointment with just 2 days to go. I made the appointment about a week ago, but it wasn’t until today, Wednesday, that they e-​mailed me a checklist of what to do before and after the job, and this is what inspired my questions. The checklist said the drying time would be 5 – 12 hours. The 12-​hour figure seemed a bit much to me and made me wonder how much water they would be leaving in the carpet. I’ve cleaned it myself with just a home-​version upright carpet cleaner, and it dried within a few hours. ECC uses a truck-​based vacuum system — much more powerful. So why 12 hours? In the past, a steam-​cleaning service left my carpet soaked, so naturally I was wary of the water issue. So I e-​mailed ECC about it. They answered quickly, and though I wasn’t completely reassured, I was reassured enough, because they said they have insurance. So then I asked them how that works — How does someone collect if they ruin a carpet? And I was nice about it. The receptionist very politely said she would ask the owner. She called back and said the owner didn’t think I was confident enough in them (!) and so he thought I’d be a risky customer, and he decided that they were going to cancel. Mind you, I had already arranged for the place to be vacuumed on Thursday to get up as much loose dirt as possible before ECC’s Friday appointment. So when they dropped me, I had to scramble to find a replacement. Fortunately, I did. I’ve always used Poseidon, because they really know what they’re doing. They’ve gotten out stains I couldn’t. And the owner knows the chemistry of all this (I’m a biochemist myself — I speak his language), and he keeps up with new developments. But they’re a little pricier, so this time I thought I’d try someone less expensive. I’ll tell you this — Poseidon never would have dropped someone for asking questions. So I’m going with Poseidon again. They long ago answered all of my questions, and I have no doubt the job will be done right.
PS: This is my first Unilocal review. Just shows that I was highly motivated to do this.

When we moved into our new house we discovered that the former owners had employed some creative furniture placement to disguise the stains left by their cats and large dog. It was pretty distressing to find this out during our walk through just before settlement. But we crossed our fingers that a professional cleaning would improve the situation somewhat. I was already starting to budget for new carpet when we called Excellent Carpet Cleaning and decided to give them a try.
This company truly lives up to its name! They were kind enough to squeeze us in just before a holiday weekend, which was great because our house was vacant and it was much easier for us. They were helpful and courteous on the phone when I set up the appointment, they showed up right on time and they did a terrific job. The carpet looks brand new — such a huge relief! I was pleased with the customer service, the price for a very large job as well as their overall performance. I definitely recommend them.

Arrived promptly at the agreed to time and did a really nice job. Good folks and highly recommended.

When the previous tenants moved out of our house, their cat left many gifts behind. Our whole basement stunk of cat urine. We found Excellent Carpet Cleaning on Unilocal and called them in to resolve the stench.
Excellent arrived on time, knew exactly what they were doing, gave us a number of clear options at different price points and laid out the pros and cons of each. Given that the urine had soaked through to the pad beneath the carpet, and into the concrete in the neighboring room, we chose one of the cadillac options on our embarrassed landlord’s dime.
The smell is 100% gone. It was not cheap, but do you really want to pay ½ the price to get rid of ½ the cat urine odor? It’s all or nothing for me.

Between a dog and a toddler, my carpet is usually destroyed. I have used this service twice and am extremely pleased. They are consistently professional, punctual, polite, and the work is high-​quality. It is absolutely amazing how well they clean my carpets in such little time.
The prices are a bit higher than some other companies, but the result is worth it & I would pay a bit more if I were you. I just got my carpets cleaned today & actually screamed when I walked in. Beautiful job & I could NOT recommend their services more highly.

They stepped up after my original choice had a technical breakdown, so that was great. Very good customer service and support and very professional. I’d give them 5 stars if their prices were more competitive, but they are still a great service.

Excellent Carpet Cleaning cleaned my couches and dining room chairs. They were on time, very professional, and friendly. The chairs were in need of some serious cleaning, and it was all done quickly and without making the chairs too wet.
I will use Excellent Carpet Cleaning again!

Last Friday I needed to have my not very large basement carpet cleaned before my housemate moved in. I had little time to spend finding a company and went straight to Unilocal.Unilocal is my go-​to for restaurant reviews, but I rarely access it for services. I am so glad i did.
First I called another carpet cleaning company listed on Unilocal that had a lot of good reviews. They were booked and couldn’t get to me for at least a week, so I called Excellent Carpet. They scheduled me for Saturday at 3:30pm with a note that they would call me if they had a cancellation and would be able to come to me earlier. A little before 9am Saturday, Rashad called me and said he could be at my house at 9:30am. I was out running errands, but rushed home to meet him. He was there already and had unloaded some of his equipment onto my porch. Rashad asked some questions about the age and wear of my carpet. After establishing that my carpet was old (over 10 years) and there were some significant stains, he managed my expectations by saying he couldn’t promise miracles but that he thought he could make it significantly better.
And he did. It looks great! Rashad was knowledgeable, courteous, and patiently answered all of my questions. He was in and out in under 90 minutes. I am an inquisitive individual and asked Rashad all kinds of questions. It turns out that he is a small business owner who takes his business very seriously. I appreciate small businesses and like to support them whenever I can. I appreciate attentive and responsive small businesses even more.
The next day when I got home I found a message on my answering machine from Excellent asking me if I was happy with the work. I also received a notice in the mail a few days later thanking me for my business and listing the other services they offer. I highly recommend Rashad and Excellent Carpet Cleaning and plan to use them again in the future.