Firestone Complete Auto Care

My first intro to Firestone was there Waldorf store absolutely amazing staff. My only complaint is that they need one of these in Germantown or Gaithersburg. This shop is always busy so expect at least 3−5hrs even for something routine even during the week, even if you come in early just know you are going to wait. There customer service is hit or miss. The trade off is they a cheaper by 50−60% to their competitors. So unless you make 50 dollars an hour time is not a problem. Never had a mishap, honest team will only do the work that is needed. Make it a point to go to this shop when I really want to save and «have the time». Also they a have store credit card with 0% interest for six months on large purchases. Had my tires replaced her twice and just put it on the card and paid it off with in the 6 months. No Hidden fees. My family all use Firestone when I told them about the savings.

I just had THE WORST example of customer service ever. I needed a diagnostic done. I suggested I arrange my schedule to come on a Monday. They suggested Saturday would be better. I arranged my work schedule as such. Their diagnostician was a no show on Saturday. However, rather than tell me, I was asked to wait because he would be there in «10−15minutes.» Then I proceeded to wait… And wait… And wait. 2 and a half hours after them having my car, they finally said he wasn’t coming and they couldn’t make a diagnostic. So they just did nothing. No communication about this — so the whole time (as I asked about the progress twice during this), I was told they’d know something soon so that my car could be fixed. They then suggested I make another appointment but could offer no compensation or true apology for wasting all of this time.

Worst service I’ve ever experienced at a Firestone. An estimated 90 minute job took almost 4 hours. I watched as my car sit for 40 minutes being charged because they said my battery was going bad. Meanwhile as I wait I see customers come in for different problems and are sold batteries. Ok whatever! Finally I see my vehicle removed from the main garage to around side garage, only to be left with my windows down and running. I’m asking is my car ready, I got deer in the headlight stares… avoid this place for tires. Maybe you’ll have better luck with smaller autocare needs.

We have been to this location several times and the service was fair. The last time, however, I noticed that my driver’s side mirror was replaced with a much lower quality mirror (the mirror was not supposed to be replaced, it was the undamaged original). Management was rude about the incident and refused to believe this could have happened, despite agreeing that the mirror now in place is clearly not the original and is of very poor quality. The manager said someone would contact me to initiate an investigation, but this never occurred. We have spent thousands at Firestone in the past few years, so I was surprised by the absolute lack of customer service. We will never go back.

I called about getting a new tire, because I had gotten a flat the day before. They did not have my tire in stock, but ordered it and had it in the shop by the end of the day. I dealt with Sam and he was great about giving me updates and calling to let me know when I could come by.
It turns out that my rim was bent and they really recommended replacing it. They called around and found that part for me as well. I was only there for about an hour and a half and they had changed the tire, put my spare back, and ordered more parts for me. They said the new rim would come in either the next day or the day after.
I received a call from Sam the next morning saying that the new rim had arrived and I could stop by anytime and they would take care of it.
The quotes were all spot on. I didn’t have to wait long either day I was there. Sam was very helpful and professional. I will definitely be going back for any other car troubles.
I think it’s also important to note that they are a «complete auto care» center. Their facility is not equipped to crank out oil changes like Jiffy Lube. I know I was in and out before others were able to get their oil changes completed, but I think that’s more the nature of their facility, and not bad management.

This morning I called them right when they opened and needed to get my battery replaced. I brought my car in and they replaced the battery in less than an hour and it cost less than I was quoted too! All of the service providers were friendly and professional. I had my car back very quickly and I thought that it would be there for most of the day. Lowest cost around too. I checked multiple places before going to Firestone and these guys were awesome! I’ll definitely be bringing my car back!

I replaced tires on our second vehicle (Toyota Tundra) and was totally satisfied, again! I ordered a set of Michelins from
and had them shipped to Firestone Complete Auto Care in Silver Spring, MD. I dropped my truck in the morning and received a call around 1 pm that day. The technician, Ron, told me that one of the tires that was shipped from
was defective and he «couldn’t in his right mind, put that tire on» my truck. I thanked him and told him I would get back to him. A replacement tire arrived the next day and all was good. I was impressed that the technician would care enough about my safety and the safety of my family and took a few minutes out of his busy day to call me and tell me that he couldn’t put a defective tire on my truck. I imagine some technicians would just put a bad tire on and be done with it but not Ron! Further, they checked the alignment on my truck and told me my wheel alignment was fine and showed me the computer printout of the alignment check-I’m sure some places would lie and charge customers for a fake wheel alignment! Anyway, this place is a no-​frills place, they do quality work, and take their jobs seriously and I appreciate it.

These people do not know time management. I got a simple oil change, called several days ahead and set up an appointment. I was promised a 90 minute or less time. 2.5 hours after my appointment my car FINALLY went in. Over 3 hours for an oil change is ridiculous.

Excellent customer service. I had to have my car towed here when it was experiencing brake issues. They made sure I was ok and were very sweet to me as I was understandably a bit shaken. Gave me a great price and quick service, as they immediately put my car in the service bay and I got a call around 6 PM to come pick it up. So happy with them!

They always seem to do a good job with the repairs and tire maintenance. I prefer them over other local shops for most things. For VERY complex things I go to the dealer, or a specialty shop (e.g., for replacing a transmission), but for all other repairs I go this Firestone.

This review is specifically about Sam from this Firestone location. He provided TOP NOTCH service… polite from the get-​go, attentive, recognized that I was short on time, the whole nine yards. I was a walk-​in and he saw that I was taken care of almost immediately. I would come back here to be taken care of by Sam any day of the week!

I truly believe customer service is a tell tale sign of what you are in for. I made an appointment online and it wasn’t accepted but I didn’t know that and showed up at what I thought was to be my scheduled time. Sam was great fitting me in and I can’t say the nicest things about him! He was polite, kind, and helpful! He didn’t try to sell me something I didn’t need which I am grateful for and even though they were busy he took his time to help me quickly and efficiently without me feeling rushed. I know they are busy every time I go but I will continue to go there while I live here!

It was Superbowl Sunday and after Sears incompetent customers service screwed me over I called Firestone. It was an hour and a half before closing and they were super busy. Very nice gentlemen squeezed me in and sold me a new tire and it was finished by closing. I appreciated them doing that and I will return if I have the need.

I only come here for oil changes. Giant will give you coupons to get your oil changed at Firestone for $ 20. I have not found a lower price anywhere else. I always make a plan to leave the shop for some hours because I know it will take hours for them to get to my car. It is not convenient but its cheap. The staff is friendly to me when I am there. I have never had issues with them. I guess my advice is if you are coming here, make sure to have a plan that will keep you busy. Grab some food, bring a laptop and some headphones, go to the mall or have someone pick you up. If you want fast service, I would not suggest you come here.

Very nice folks and one of the few tire places open later on a Saturday. But I was told 2 hours and came back then and they had not even started on my car. It was a busy Saturday but would have appreciated being told longer and been on time. To their credit, they put my car to the front of the line and only had to wait 20 more minutes. Reasonable prices and a moderate waiting area. Several restaurants and shops to walk to nearby while you wait

Appalling customer service — they have lost my business completely.
I had an appointment for 9am, showed up at 8:45 for an oil change and tire rotation. Was told it would be a two hour wait, even though I was the first one there. Fine.
My vehicle was not even pulled into the service bay until 11:30 — which is almost three hours after I arrived. Service was not complete until 12:30, which is 3.5 hours after I showed up, first one in line, WITH an appointment for 9am.
In the meantime, other customers who arrived as walk-​ups, were seen immediately and left in 45min.
Representative was belligerent, and did not take ownership of work. He was rude and disrespectful, and offered not even an apology for the clear mishandling of my appointment.
Business should not offer appointments when they are not honored, and customer is ignored in favor of walk-​ups. Business should also not advise a two-​hour wait and then take 3.5hrs WHILE I am waiting in the waiting room, and others are seen before mine.
Will not be returning, advise you to avoid this establishment.

I really like coming here. I got a lifetime alignment for my car (for $ 175 I believe). Usually I can come here and they ll fix anything else thats wrong as well. They are usually fairly cheap as well. The guys usually dont have the most patience over the phone (guessing because they are always so busy). But when I go to the actual location, they always really take care of me. Very professional & knowledgable.

Dropped off my car before 9:00 am for tire rotation and alignment. Went back at 2:40 pm and it seems they forgot or something because they told me it was going to be 15 more minutes.

I think the complaints about «customer service» or lack thereof — sums it up best.
I arrived at 11:15 and was told I’d have a 1 – 1.5 hour wait. No problem
I was there to get two tires put on. Two!
At 1pm, my vehicle hadn’t even been seen. Finally, after enough badgering — my vehicle entered the service bay. Finally — 3 hours and 25 minutes later I was on my way.
The waiting area is ok. But these guys are seriously understaffed and need some customer relations training.
With other options in the area for tire installation, I doubt I’ll be back to this shop.

They don’t do a good job of managing customer expectations. 2.5 hour wait turns into 4.5 hours!!!
Final quality of the service was good and the mechanics seemed friendly and honest.