Greyhound Bus Lines

I have shipped furniture all over the US a couple of times using Greyhound. I use the Silver Spring station to drop my big crazy boxes off. The people who work at this station are patient, helpful and friendly to me even though I’m creating more work for them at this busy station. Thank you Greyhound staff! :)

Giving it an extra star because it was cheap, even though I scheduled my trip pretty last minute.
Customer service: The office is about at 15 minute walk from the metro, which isn’t terrible but I wish there had been a shuttle service. Upon arrival, the lady at the desk just stared at me until I asked how to check my bag. The man she was working with was yelling at a customer, and I was honestly a little bit scared. Our bus was supposed to board at 10:40, but at 11:00 the same worker ran by us yelling at the bus driver to hurry up. Not very professional (don’t plan on getting there when they say you will).
The bus itself:
Lots of green, very old and rickety. Looks like the seats haven’t been vacuumed in a few trips. Not too pleasing to the eye, but I don’t expect much more from a $ 29 ride to New York. There is wifi, and each set of seats has two electrical outlets which is very handy for a long ride. Some of the seats lean back, but the knob on mine had been pried off and my friend’s chair couldn’t be put back upright. There is a bathroom, but I don’t plan on checking it out.
THE PEOPLE:
I wasn’t going to include this part because this isn’t really Greyhound’s fault. However, it is what cause me to dread my trip back home! On the way from DC to the stop in Baltimore, there were only about 10 people on the bus and it was peaceful enough. Someone started playing their music out loud, and once we got to Baltimore the driver (in very broken English) made an announcement about being respectful and keeping your phones quiet, since they have «received many complaints about people not doing so.» Too bad everyone was too busy yelling and talking on the phone to listen. The woman behind me threatened to «flip out» on the person behind her, and called someone to loudly complain and make racist comments. Once she settled down, a man a few rows back decided he didn’t need headphones anymore and has been playing his music out loud for about 2 hours. If Greyhound is consistently receiving poor reviews and complaints about these noise issues, they should put up signs or make sure people hear and understand their announcement.
Overall, I obviously wouldn’t recommend Greyhound. However, if you do choose it for the price, try to sit near the front and make sure you bring headphones.

Pathetic. Greyhound is PATHETIC! Our trip was from Washington to New York.
First. The system was down I couldn’t even book my ticket. Finally booked via iPhone.
Second. At the Union a Station, the dude didn’t let us to stand in line when we showed up exactly 30 mins in advance. We came back in about 10 mins and of course the line was gigantic. Guess why? It still had people there that were suppose to leave at 10am… our bus was suppose to leave at 11:15am
He told us to go to line E… guess what, there were two line E’s. Nobody says which one is the correct one … Freaking chaos. Needless to say we were in line until 12:00pm…
It was suppose to be the Express service to NYC… Express my a$$…the bus took a 25 min break for some reason. Why? Like why??? ANNOYING!!! Never again…

Every time I try to give Greyhound a chance, they let me down. This is my third time riding with Greyhound and definitely my last!
Since when does it take 6 hours to get from NY to DC with little to no traffic? Oh, since this express bus (no stop) decides to take 3 stops!
I am also fairly certain that the bus driver is either on some type of illegal substance or is mildly regarded. He kept repeating himself on the speaker and is actually going 50 miles per hour on the highway.
This is the last $ 30 of my money this company will ever get. I would spend $ 100 on a train ticket at this point to avoid all these headaches.

I am ONLY writing this review for the Fenton Street Greyhound stop in Silver Spring … and especially for the line that goes from here to NYC Express.
If you live in the neighborhood, like me, two blocks walking distance from this small location … and go back and forth a lot to NYC, like me, and have a flexible schedule and can travel whenever you want, like me … IT’s GREAT! Otherwise — I don’t vouch for Greyhound … ever.
I usually travel weekdays between the 7:25 am and 10:55 am Express buses to NYC. They make a quick stop in Baltimore and then straight to NY. The drivers during this time on this route are good and fast and know their way around traffic (when it hits). the tickets usually run me between $ 13 — 16 (yup! that’s right … and I don’t have to get on Metro to go into DC). The route back is quick and easy too — if you know how to navigate Port Authority … i grew up in NY so I know my ways in and out. Otherwise it can be a nightmare …
Back to Fenton Street … The staff is nice if you are nice to them. Be nice.

My review is not totally related to this Greyhound terminal in Silver Spring. Me and a friend decided to take a quick trip to New York, NY for shopping and sighting seeing. Well, we both purchased or tickets online, after I purchased my tickets I decided that I would rather board from another location, I called the Call Center and they flat out refused to switch boarding locations. However, I was given the option to keep the ticket and use it within the year for an additional $ 20. which doesn’t make any sense. I had to purchase an additional ticket. The day of the trip I was glad that i didn’t have any issues boarding the bus. However, my friend missed the bus and she scheduled to take the next bus, which should have been an easy process but she had to pay an additional $ 20, and on top of that the clerk at the Baltimore location refused to give her a returning ticket (pass). When we go to NY it was difficult to get back to the terminal so we had to pay $ 20.00 each to take the next bus. It tool us an hour and a half standing in line to switch buses. The systems and process the clerks use are out of date and very inconvenient for the customer. they were a mess! NO CUSTOMER SERVICE. it’s like the company in a whole DOESN’T CARE, it is TAKE IT OR LEAVE IT POLICY. I will admit, yes we were late BUT this is common and the treatment we received was beyond ridiculous. Greyhound gets no bonus points from me .yes the service is cheap but just remember you get what you pay for, pay the extra money for a more professional experience.

Cheap ride, had everything we needed. Took Vanmoose back and it was the worst and more expensive.

do i have to give stars? this place deserves 0 starts. ok i take that back you bitches deserve like –99 999 999 999 999 991 433 150 857 216 stars. we bought our tickets A WEEK in advanced, and we got there like 30 minutes earlier and then they tell us that we have to get «another boarding ticket» and it’s FIRST COME FIRST SERVE. are you fucking serious?
the boarding number is on top of the ticket when you buy it. and they only sell a certain amount of tickets. SO WHY THE FUCK WOULD YOU KEEP SELLING TICKETS FOR THE SAME BUS WHEN ITS SOLD OUT ALREADY?
anyways, so as we got our «boarding tickets» again the employee tells us that this bus is full. which made no fucking sense to me at all when my boarding pass number on MY TICKET said 8 and 9.
then this jackass fuckin shithead employee who’s in front of the bus LETS FOUR PEOPLE ON THE BUS when they weren’t standing in line. and says oh well and leaves. then he decides to say «if you’re taking a 5PM plane do you get there at 430? the plane leaves at 5PM. so you should get there before 5PM.»
you’re a fuckin bus company you dumbass. and is it my fault that you guys are selling tickets when it’s sold out already?
this is the most unorganized system that i’ve ever seen. seriously. you guys are SO unprofessional.

These jokers are ridiculous. Had a packaged shipped from MD to NC. 7hr trip. 2 days later no one at Greyhound has any clue what happened to my package, thus its lost. It was NOT a small package either. Also, the employees close stations hours earlier than the website says theyre open. Worst service ever.

I wanted to update that my information below seems to no longer be correct. I was looking for a bus ride to NY for February 2011, and it appears that greyhound buses going from Silver Spring now regularly stop in Baltimore (making the trip half an hour longer). On the positive side, greyhound is advertising that its upgraded to wifi and outlets (we’ll see how long those stay in good repair). The prices seem to have gone up slightly ($ 28 each way).
Now that the one reason to take the Silver Spring greyhound has dissapeared (the faster time to NY), there really is absolutely NO reason why anyone should be taking it (especially if you’re coming from DC). Don’t be a doofus.