Homewood Suites

The hotel staff is great. They were friendly and helpful. The suite was nice, clean and comfortable. Maid staff were on point. The only negative and the biggest one is the valet. 17.00 a day which I was fine with. But you can’t ask for that and be rude, slow and just nasty. I was in town for my daughters college graduation. I called them 6x’s at 6am trying to get them to get my car. Finally got them and didn’t bring my car until 645! The valet is horrible. If parking isn’t an issue then go for it. Hotel staff are great.

I have traveled quite a bit throughout the past few years and stayed in countless different hotels. I have been at this hotel for a week and my experience with this one so far is quite frustrating. The front desk staff is very friendly for which I am grateful for. While the accommodations and kitchen in the room are nice along with the complimentary breakfast and evening dinners Monday through Thursday, I am leaving 2 stars based on the highly overpriced parking and wait time. However, my issues is when you are paying $ 17 for valet parking since there are no other options then you shouldn’t have to wait 20 minutes for your vehicle which is their standard response. My boss even called about the price to see if there could be a set price due to the length of stay and they would not budge despite there being 2 people from my company here at the hotel for an extended period. I have since researched alternative public parking nearby but the closest one for overnight parking is 0.4 miles from the hotel which is not conducive to someone with a bad knee and bad back. Additionally, on Sunday I called 20 minutes ahead and was told 20 minutes. Once downstairs, I was still waiting 10 minutes later for my vehicle which made it a total of 30 minutes and counting. I ended up canceling because church had already begun and I refuse to be more than 10 minutes late and that is what the continued wait time for my vehicle was going to result in. This is very bad customer service. The parking situation needs to be fixed and price reduced or at least provide a shuttle to the public parking garages if not willing to come down on the price although if you are already getting business for a month then you should be willing to agree on a fixed, set price.
Additionally, since work sent me here for a month I had the intentions of swimming laps. When I first got here I chose to checkout the pool and workout room. You could smell the chlorine from the elevators. I went back a few nights later and same thing. I used to be a lifeguard and have spent my entire life around pools. You should NOT be able to smell chlorine from a pool that far away! Someone seriously needs to check the chlorine levels and something needs to be done about the chlorine levels in the pool before it becomes a health issue for guests. I am currently looking into other locations to go swimming because I refuse to subject myself to chlorine levels that are so high.

My family stayed here for five days during our visit to the Washington DC area. Upon arrival, the valet staff was extremely friendly and helpful, and it was obvious they were greatfull we chose to stay there. The front desk staff was also very friendly and helpful when it came to recommending nearby restaurants and helping us navigate the Metro.
We had a king studio suite, and it was nice big. It felt clean and somewhat new. We were on a high floor (I think the top 6 floors are Homewood Suites and the bottom 6 floors are the Hampton Inn). Therefore, the was a separate area for breakfast and happy hour for each hotel. The card reader to get into the breakfast area was broken one day, and we had trouble getting in.
The food at breakfast and happy hour were decent, but the staff seemed to have trouble keeping up with traffic, so it would be a little bit before things would get refilled — both food and utensils.
There were three elevators, which had decent speed, but one of them was down for several days during our visit. It also did not appear that the staff have their own elevator. Since we were staying on a high floor, we’d often have to stop at almost every floor as housekeeping staff got on and off the elevator to go up or down one or two floors.
One of the main reasons we chose this hotel was its proximity to the Metro station. it’s about 3 – 4 blocks down the street. It wasn’t bad getting there every morning, as it’s almost all downhill. However, after walking around DC all day, you realize it’s a 3 block trip uphill to the hotel when you get off the Metro. Most of the time we felt safe, was we were walking to and from the Metro during rush hour. However, one evening we got back a little late, and the walk back to the hotel was a little scary for us midwesterners.
Since we have kids, the ONLY other thing we needed in a hotel for our vacation was a pool. Unfortunately, the pool was closed 4 of the 5 days we stayed there. The one day it was open, the water was pretty murky, and the smell of chlorine made limited our visit to the pool. They did have a sign up saying we could use the pool at the Hilton hotel across the street, but dragging two kids in their bathing suits across a busy 4-​lane street wasn’t a lot of fun the one night we did it.
Overall, it was a pretty good hotel with a pretty good location and friendly staff. They just seemed to be having a lot of maintenance issues the entire week we were there.

While relocating from the West Coast I stayed at the Homewood Suites in downtown Silver Spring. The accommodations are roomy and typically what you expect from Homewood. Our room had a small kitchenette, sitting area and bedroom. Overall, I really enjoyed my stay here. The deduction of two stars is due to lack of good insulation between the rooms, so I got to ‘enjoy’ the neighbors preteen whiney kids when I was around… also loss of star for lack of good communication skills at the front desk. Spiff these issues up and you have a great place to stay while away from home. I would go back but would know what to expect next time!

Overall, the hotel is nice enough.
Our first night here we were not given the king size bed with a fold out sofa as we requested. They were fairly quick to deliver a roll a way. We moved to a 2 queen bedded room which was much nicer than the king size room.
I’m not in favor of the fact that you have no choice but to valet your car. It’s probably meant to be a convenience but I found it more of an annoyance. It takes them a minimum of 10 min to bring your car around. If you accidentally forgot something in your car it’s no simple feat to retrieve it.
On our third night here we received a call to request that we come down to look at our car. The valet accidentally scratched our door. I realize these things happen but it is frustrating to entrust the car of your car to a valet only to have it returned damaged. The Hotel has offered to pay for the damages. Nice gesture.
My last complaint is the lifeguard at the pool showed more interest in his phone then actually watching the people in the pool.
Despite these complainants it was overall a nice place to stay just not sure if I would do it again.

I stayed here for a month and was pretty surprised at the cleanliness standards, fairly below average for an American hotel. I routinely had to call and ask for the garbage to be emptied or for things to be replaced — toilet paper (several times), tissues, sheets, dishwasher detergent, etc. Come to think of it, they never gave me a new coffee pod after the first night.
I know it is a long term stay hotel and I’m not sure what the exact schedule is, but they definitely did not change the sheets or vacuum/​sweep the floor daily.
Their times also seem a little off. They said my room was not ready for checkin when I arrived at 3:30pm (check in time is 3pm) and had to wait until 4. The weekend breakfast is published as closing at 11am. When I and another guest once asked a staff member if the waffle batter could be refilled at 10am, she said, «No, breakfast is over,» and proceeded to put away the food out from under us (ignoring the overflowing wastebasket she could have started her clean-​up with, if indeed the time was 10). Another time we went to use the pool at 10am, their published opening time. The lifeguard said we had to leave because the pool was being cleaned.
The food was bad, but just general hotel free bad, so that did not bother me as much as the dirtiness and rudeness. I will say the doormen and some of the front desk staff were very friendly and pleasant. The location is convenient but I would not feel comfortable walking outside alone after 8pm.

Our family of 5 stayed here and had a wonderful experience. The breakfast and dinners exceeded our expectations as did hospitality of staff. When we returned from touring DC each night the room looked great. They even washes our dishes, folded clothes, and made up the roll-​away and sofa beds!
It’s close to the Metro and walking distance from Whole Foods, CVS, and restaurants.
We didn’t use the valet service but self-​parked in a garage nearby for $ 11/​day and free on weekends. There is NO free parking anywhere near FYI.

I stayed here in 2009 & 2011, I was looking to come back this weekend for Labor Day, but those plans fell through. I was suprised to see all the negative reviews I had a wonderful experience here both times.
In 2009 I came in the midst of a huge snowstorm, but still made the best of it. They provided free breakfast with many good options. The room was a decent size, clean and nice staff. There is a huge mall around the corner, movie theatre, various food options and Barnes and Nobles.
In 2011 I stayed for two nights and I again enjoyed my stay.
I hope to return here during Cherry Blossom season.

The Homewood Suites is a trailer trash property that they are charging a lot of money for. Where I’m from, $ 50 bucks will get you this kind of room. Trust me, no one wants to stay in that kind of $ 50 hotel.
I stayed there in March 2014. They allow guest to scream and disturb the other guest when you want to relax or sleep. Doors do not work well to enter your room and the dining room. Their computers do not work either. The suites are dirty. The sheets are not cleaned properly that they put on your bed. They do not specialize in cleanliness and that’s what a hotel is supposed to be about. Give me a clean bed so I can get a good nights sleep. No one wants to be smelling someone else’s arm pitts when they are trying to sleep. So, if you want a nice place to stay, go somewhere else.

I need Hilton Points and it is so hard to find a good Hilton. I elected to stay at this place due to being able to sign up for a two room, one bedroom suite. When I finally arrived after a delayed flight, they asked me for my confirmation number because they said that their reservations were not working and they couldn’t search under my name. I was half asleep from my flight and after finally locating my reservation off the Hilton app, they were disgruntled in that I DID have a reservation. They seemed upset that I was supposed to stay there. Probably because they didn’t have any rooms and they gave away my room! They finally found a room but when I got up to my room, it was a handicap room and it was not a two bedroom. I specifically wanted to stay here for the two bedroom suite. You know that you want to pretend it is home and have a separate room for the bedroom. But NO!
Parking is $ 15. What a joke. It took them 30 minute to bring my car down and only one car was ahead of me while I waited the time for my car. I have no idea what they were doing.
The thermostat in the room didn’t work. The frontdesk seemed preturbed that I was even telling them about the situation.
Breakfast: SUCKS! I travel for my job, this breakfast sucks. The hotel is a combination Hampton Inn and Homewood suites. The people for the Hampton Inn have a breakfast room right off the lobby. It is a pretty nice breakfast place for a Hampton Inn which is the low end for a Hilton. The homewood suites which is a nicer brand for Hilton has their breakfast in a meeting room downstairs from the lobby. What a joke. They couldn’t even have their own place to have breakfast. The eggs were soggy, the frendh toast was hard. The place to eat was dreary. This is not the place to unwind.
I was supposed to stay for the week but I checked out the next morning. What a joke. Don’t stay here or the hampton inn. The rooms aren’t even that nice anyway.

I just spent 63 nights at the Homewood Suites in Silver Spring while my house was recovering from a flood. While living in just about any hotel would get old after a while, I was overall pretty pleased with my stay there.
The location is excellent. The Silver Spring Metro station is within easy walking distance and if you’re too lazy or too dressed up to walk it the valet will drive you in their courtesy van. (They’ll drive you anywhere you want to go within a 3 mile radius and even come back and pick you up!) There are tons of restaurants virtually at the hotel’s doorstep and some very chill bars, too. Whole Foods is down the street. The AFI Silver Theater and the Fillmore are practically across the street. Couldn’t ask for much more in terms of location!
The front desk staff ranged from outstanding (hi William and Lyndra!) to comically dimwitted, yet they were almost always friendly and were always at least trying to be helpful and accommodating.
The valet staff — above and beyond. These guys were on top of their game and went out of their way to be friendly and helpful. (Hi Belay!)
The housekeepers — everyone I met was very sweet and positive.
The dining room staff — all but one were consistently friendly and were happy to help the guests.
The engineering staff all tried to help whenever they were called upon but they couldn’t fix some obviously longstanding issues (read on…).
The rooms — and I say rooms because during my 63 nights I was in four rooms — were all nice rooms, but the building has HVAC issues. I asked to be moved from one room because the thermostat wouldn’t regulate. At one point it got to be 88 degrees in my room! I was there during almost all of the snow events this winter and one room had what was clearly a longstanding window caulking problem. When the snow melted it leaked through the cracks and all over the sill. Made it a little complicated to regulate the heat, too. One room had an actual chunk broken out of the bathroom sink right next to the drain. Had to be careful not to drop an earring down there!
The fitness center is a bit lacking for a hotel this size. It’s very small and on any given day at least one cardio machine wasn’t working. The A/​C was never on high enough for comfortably working out yet nobody ever responded to my requests to turn the temp down a few degrees. There’s hardly ever anybody in the fitness center so maybe they just don’t give it much attention.
There’s an awkward wi-​fi situation in the hotel. When you’re downstairs you have to log in via one network and when you’re upstairs another. Why can’t they have one network for the whole hotel?!
The food — one of two of my chief complaints. They’re serving what seems to be mid-​line Sysco products and there is very little variety from day to day. For someone who’s there for a long time, like I was, breakfast got OLD fast (although the fresh cut fruit every morning was SUPERB). Yeah, I had a kitchenette in my room but it’s so nice not to have to cook, right?! Homewood Suites guests (versus Hampton Inn guests: they share the building) are able to take advantage of a hot dinner Monday through Thursday evening but the menu was boring and repetitive and they almost never chose to serve a vegetarian dinner (2 – 3 times a month and it was exclusively pasta). Vegetables were sitting in butter or oil so those were out, too. I’m a vegetarian, so I ate in local restaurants almost every night. Do you know how quickly restaurant food will put 5 pounds on you!!!
Finally, the second of my chief complaints. This enormous hotel DOES NOT RECYCLE. I’m a tree-​hugger so this was unacceptable to me. I complained to the manager, who was always helpful and accommodating, but she could not give me a satisfactory answer to the question of «Why don’t you recycle?». This is Montgomery County, where business recycling is the law! I carried my recycling away when I went to visit my mom. :-/​
Overall: I give the Homewood Suites three stars. It’s the only extended stay hotel in downtown Silver Spring so you don’t really have any other options if that’s what you need but it’s not at all a bad place to spend 63 nights!

We did not actually stay here because the staff was so rude to us over the phone. We asked if we could check in early and check out late and the woman on the phone said «that’s not how hotels work, we charge you for every extra hour» I doubt that they actually do that but that’s beside the point. The staff at the DoubleTree right across the street are very nice stay there instead, or if you need a kitchen, the people at the Residence Inn Silver Spring are amazing! (both accommodated us with early check in and late check out btw)

I lived in this hotel for the summer. It’s conveniently located in the downtown area near several shops, restaurants, and a movie theater. There’s a few grocery stores in the area and you also have the option of having the hotel staff do your grocery shopping for you. It’s a short walk from the metro station (red line) so getting around isn’t difficult. The staff is friendly, the rooms are clean, and breakfast and dinner are served for free on most days.

We spent a week here.
The good sides:
The rooms are nice and well appointed.
Cleaning staff has been friendly and thorough.
It’s not too far from the metro.
For DC metro area it isn’t that expensive.
The tough bits:
The breakfasts leave a lot to be desired. Eggs are almost always soggy. The plates are often sill wet. And the «clean» forks have been wet and not thoroughly cleaned.
The valet parking situation is a headache. Valet parking is required on weeknights. A few of the guys are good, but it can take up to 30 minutes to get your car. This doesn’t help when you have meetings to get to.
Silver Spring just isn’t that pleasant of a place. Better than chillin’ in San Pedro Sula, but a long long way from being inspiring.
Front desk is hit and miss, though the majority of the time it’s a miss. This isn’t because the employees aren’t working hard. It’s that management has them overextended.
Wifi, while free, is temperamental.

We had a great stay at this hotel! Everything was clean and well kept. Staff was just fine and we would stay here again. Our room was so great because it had a full on kitchen with a full fridge, microwave, stove, utensils, ect. It was perfect because we were able to buy some of our own food and was very convenient. The only 2 things that I would recommend to the hotel would be to have a better selection of hot food for breakfast ie a waffle maker. The other thing would be to tone down the chlorine in the pool. It’s so unbearably strong that even going down to the gym that is on that floor I felt like I could barely breathe. Overall though a good experience!

Today, I asked for late check-​out. The person at the front desk essentially looks at me, as if it was a great imposition on them. The person then said that i can check out at 1:30 pm and i requested a latter checkout time. On which she said the latest is 2 PM. It was not so much the answer that troubled me, but the manner in which the whole request was handled. This location is busy, and i get that hotel is full, but the person did not even bother to check that i was a Diamond member or i have been already at the hotel for the last 30 days and made it seem as it was a great favor to me that they are accommodating the late check-​out. She was dismissive and highly unprofessional, which is not at all appreciated. I am never staying at this property again.
Unprofessional-​ism, lack of courtesy and total lack of customer orientation is not an attribute that is limited to the service personnel, but it typically personified by the Manager at this location. Let me describe an interaction with this manager — This past weekend I mentioned that I am checking out next Thursday (this was end of a month stay), and will come back in three days to check-​in Monday. The rate for my 30 days stay was $ 139, while the new rate for 7 days was going to be $ 189. I requested the front desk person to extend me the $ 139 days if possible; the she asks her manager for approval. The manager explains to me that the rate is based on length of stay was ask me how long I was going to stay and it can’t accommodated. I understand that you can say no to the rate, but the interaction with the manager was again unpleasant, I essentially felt as if the manager was trying to negotiate a rate for the room based on the stay at the front desk.
I am seriously rethinking my continued loyalty to Hilton. I have stayed more than 80 days this year, more than a 100 last year, more than 950,000 Hilton points and diamond status for last two years. What use is this if hilton personnel can’t even be courteous

I recently took a new job in Silver Spring which requires that I spend some time out here on a regular basis. In checking the properties, I first selected the Silver Spring Homewood Suites based on their having very competitive rates. Boy what that a great decision. The property is only a few blocks from the center of downtown Silver Spring. The rooms are clean and spacious, and the staff is very friendly.
I did not try their free breakfast, but that is not a comment on them, but more on me. One of my habits is to visit the local Starbucks to start my day (3 blocks away). The hotel is about 9 blocks from the Metro stop, so it’s very convenient for getting anywhere in the district as well.

I stayed here the Sunday night that the horrendous storms blew through Montgomery County. I booked at the Hilton WashDC North/​Gaithersburg, but only about half an hour before I got into town. I had no idea I was driving into a disaster area.
The Hilton Diamond Desk booked me at the Hampton Inn Silver Spring, but didn’t realize that the Hilton Garden Inn lost power and emptied their hotel into the Hampton Inn. So when I called the Hampton Inn to double check my reservation, they said that they couldn’t reach the Diamond Desk to stop booking people there because they were already booked up. But since I was a Diamond member and hadn’t booked through a cheapie site, they would accommodate me.
The manager personally handled my situation, transferred me to the Homewood side and continued our conversation over there. My cellphone dropped the call and when I called back, he personally answered, remembered me, and picked right up where we left off. He found me a room in the Homewood and check-​in was a breeze.
The parking is expensive at $ 12/​day (now, now — I’m used to Manhattan prices, I just didn’t expect to get charged in the ‘burbs), and slow as you-​know-​what. They ask for 30 minutes to dig your car out and need every minute of it. Not good if you’re driving to a business meeting.
The room was fine, if not a little small for an equivalent to a studio apartment. I’m used to 2-​floor setups at the Residence Inn. Upgraded flat screen tv hanging on the wall with working aux inputs. Bathroom was fine. No problems at all, really. There was a regional disaster down here, and they handled themselves as best they could. They respected me and took good care of me, finding me a room when 1,000 people were racing to fill about 600 available rooms in the area.
Its not on the IBM list, so I can’t come back on someone else’s dime, and there’s nothing really drawing me to the place for a personal trip to the DC area. But it worked that night.

My mother and I recently stayed there for 10 nights while my sister and I moved in the area. The hotel is new and still experiencing some rough spots, but the staff were unbelievably helpful in making sure we were happy and satisfied when:
1) We asked for a non-​smoking room and got a room someone had smoked in despite there being a no-​smoking policy (no biggy, new room!)
2) Our card key wouldn’t work in opening the door, so the manager came up with the master key. Still wouldn’t open the first two times master key was tried. Finally opened the third time, but we entered the room to find NO light switches anywhere. Manager said this was ridiculous and upgraded us to Homewood side for weekend Hampton-​side rate. Sweet.
3) Our Homewood room had no freon in the air conditioner, which the maintenance guy discovered after the second night of being unbearably hot on the «14^th» floor.
4) Mom woke up two days later in new room, swung feet over bed, and had water gushing up between her toes – there was a leak from the bathroom, and mold was now growing on the baseboard and carpet. (She got sick from it by the way).
5) The fifth and final room had no problems except for the loud families on either side. I understand you just flew 6 hours from CA and that your children are wound up a bit, but when we can hear everything they’re saying and their footsteps as they run from the bed to the living room and back again, you’re being too loud at 11p.m. and need to shut up.
6) We came back from dinner one night to find the parking garage being hosed down with a water pressure washer. The only option for parking is valet, and some had complained that their cars were covered in bits of paint. So these brilliant guys decided to NOT move the cars first, and pressure wash the garage ceiling to get the loose paint bits gone. Which of course means it fell right on top of the cars, and the best way to get it off the cars was to apply the pressure washer to them as well! Who cares about glossy paint on Audi A8s anyway, right?
7) They have four elevators but only two were turned on at the moment, and those two broke for two hours one morning while we were down at breakfast. Before we could collect our things for the day from the 14^th floor room.
Seriously, despite all these problems, I still would recommend it because the staff were so helpful in resolving all of these problems and worked until we were satisfied. Complementary nights, help with bags, reduced rates for the nights we were there, free snacks from their SuiteShop, everything.