Metroplolitan Shuttle

They were absolutely horrible!
My organization used them to book coach buses for our formal. I worked with a representative named Jaymes. I confirmed all the details, the timing, the pick up and end location with him the day before the actual event.
The buses were an hour late claiming that they could not find the starting location. One of the buses broke down on the way to the venue and so we had to fit all the people in that bus into the two remaining working buses. Mind you, two of the original three buses did not have working air conditioning and the only air conditioned one was the one that overheated and broke down. This was also in the dead of summer so it was sweltering. All of these mishaps resulted us in being over an hour to our actual event and venue.
After the horrendous experience, I emailed a complaint to Jaymes. He had the audacity to offer $ 100 dollars off the next time we book with them (which is roughly 5% of our initial actual cost).
They have horrible customer service! Do not use them!

do not use this company!!!
i recently booked a shuttle for my wedding this past weekend through metropolitan shuttle. the actual day of the wedding no shuttle showed up! fifty of my guest were stranded at a hotel with no way to get to my ceremony. i had several out of town guest who did not reserve a rental car as they were anticipating utilizing the shuttle that never showed up.
i worked directly with a representative named remesh and confirmed all details with him two days before the wedding. when my coordinator realized the shuttle was running late, he then called the company and no one was able to help us! finally one hour later remesh called and said that he was unsure what happened. he sent another shuttle that arrived four hours late. that shuttle driver left, unannounced to us, ten minutes after arriving to the ceremony due to a personal matter.
when trying to resolve the issue, metropolitan shuttle, was not helpful at all! their customer service was terrible and i am still dealing with trying to get compensated for their mistake.
they were a nightmare to work with. i strongly discourage using this company for any transportation needs!