Sears Auto Center

I scheduled an appointment there to have an oli change completed. I was not served for 10 minutes. I kindly went to the mechanic shop and asked if I could get some assitance. No one even turned there head. There we other displeased customers waiting for their vechiles. I would not recommmend this location to anyone.

I brought my car in for a wheel alignment and a battery change, and only because my mechanic was not open. My car now makes weird noises, nothing is aligned and the battery looks hella old. The service rep was nice and helpful (I guess) but the work done on my car was not worth it, especially since my car seems worse off.

My sister told me what good service she got here 2 weeks ago, so I didn’t bother to Unilocal first. BIG MISTAKE! I would give this place zero stars if possible. I experienced the same abject lack of service and competence as Mark B., Beth W., Ashley W., Brandon G., and too many others. I bought 4 new tires online, arranged an appointment, and received confirmation that the tires were in stock. I dutifully printed out the email as instructed and showed up a little early for my noon appointment. I came back a little after 2:00, and they were just then taking my truck back! An hour later, I get told that the tires aren’t in stock. I told them I wanted my money and my truck back. Then I get told I have to wait for the manager, who’s busy sitting on his backside and chatting with a buddy. Some guy comes out and tries to get me to sign a paper that means I agree to come back tomorrow and get a 20% discount. Heck no! 3+ hours of my life have been wasted at this point; there’s no way I’m coming back tomorrow. Finally I am escorted personally to the center manager, who is even ruder to me than the 2 other men I’ve dealt with at this point. It took another half hour to get my truck and my money back. I’m getting better tires for less money and hassle at Sam’s Club tomorrow morning. I am never going to buy even as much as a pair of socks from Sears again, nor will I buy anything from Lands End and Kmart any more since they’re owned by Sears.

Very unhappy with this establishment. I had an oil
Change appointment for 4pm and at 6:30 they still hadn’t touched my car. At 7:15 they came to me and said they can’t do my oil change because my oil was too low! Never heard that ever. I get my oil changes at the right time all the time. I just moved up here so I didn’t know any better. They even tried to charge me for the one quart of oil they were going to put in my car. I told them after waiting 3+ hours, I think not! He obliged like he was doing me a favor never again.

This place is a disaster. I had an appointment for an oil change. After 1.5 hours they had
NOT EVEN STARTED. I left. Thanks for wasting two hours of my life. They did not seem disturbed by the situation and were a little surprised when I complained. As I look through the other comments, it seems like this is standard operations for them.

Wish I could give zero stars as well. Was looking for a professional torch lighter and every attendant and employee gave me a different area of the store to look without actually helping me. The man at the tools section where I ended up finding it alone after 30 min told me to look at the watch department. After I found two different kinds I went to checkout and told the lady is like to buy the least expensive one. When I got home I found on my bank statement she rang me up for both and charged me for both. I only left with one. Terrible experience. I am wondering whether to just take the hit of 50 $ charged to my account just so I don’t have to go back and I only live across the street. Employees should know what is in their sections and help the customer instead of looking at their phones and avoiding work.

Absolutely the worst run automotive shop in the DMV area! Had a 4:00 appointment for an oil change and I was even 30 minutes early. By 5:15, I inquired as to why my car had not yet been pulled in to their bay. He fetched a technician to pull it in, came back to me and said they screwed up. He told his colleague not to accept any more appointments.
I feel like Seinfeld at the car rental counter…
Rental Car Agent: «I think I know why we have reservations.»
Jerry:
«I don’t think you do. You see, you know how to *take* the reservation, you just don’t know how to *hold* the reservation. And that’s really the most important part of the reservation: the holding. Anybody can just take them.»
I would be hard pressed to ever come back here again, despite the Groupon deal. I have heard 4 customers in a row since I lodged my complaint, also a complaint about a lack of urgency in their service, as well as a car being filthy on the interior after service. Another customer yelled about a 5 hour battery change.
In the words of the a manager from the movie– The Replacements… «I’ve seen monkey *hit fights at the ZOO more organized than this place!»

They are completely incompetent. I went to buy windshield wiper blades for my car. I stood in line for 20 minutes to ring them up and the person who went to ring them up said I had to order them online to get the sale price. They did not match their online price. So I stood there and orderedthem online the guy been told me I would need to come back one day later because they did not have time to get them into the system and check them out. I came back the next day had to wait in line another 20 minutes while the cashier’s talked to one another did not even wait on people. I walked to the back and asked somebody to ring me out which they finally did and it was one of the mechanic guys not even a cashier. I left after 30 minutes to pick up two wiper blade’s and the cashiers were still talking. Absolute waste of an organization no wonder sears is going to go out of business.

While I can agree that the front desk area could use back up during busy times (and I have had to wait a long time before), this review is specifically for the managers. I had a problem with a new tire and the manager helped me get a replacement tire under warranty with the manufacturer. She even texted me when the tire was ready and set up an appointment for me the next day. This was a great experience.

I wish I could give this review zero stars. I dropped my car off for one new tire. The sales representative couldn’t be less enthusiastic if he tried. I almost walked out of there at that point because they didn’t seem to want my business. But, since I had a limited amount of time to get this task completed, I stayed. What a mistake!
Since I didn’t have an appointment, I was told that it would take 2 hours, which seems reasonable. I gave them my phone number and I was told that I would be texted when my car was done.
I left to run some errands and came back to the lounge around 5 PM. 5:15 goes by and no text. At 5:30, I decided to check on my car, only to find no one at the auto service desk. There was one sales person, but the line was 5 customers deep. Once the line went down at 6:00 PM, I went back to the sales desk and happened to glance out the window and saw my car in a parking space. I’m not sure how long it had been sitting there, but my guess is that it was at least an hour.
I was not informed that it was completed and when I asked the sales guy about it, it took him 10 minutes to «check on it». He said that the technician didn’t close out my file. I told him that was HORRIBLE customer service and although the words «I’m sorry» came out of his mouth, it was clear that he didn’t care one bit.
I asked if I could receive a discount due to my inconvenience and he said no. I asked to talk to the manager and it took another 10 minutes for the manager to get to me. He offered to deduct $ 8 off my $ 158 bill. What a joke!
I’ll never go here again and I suggest you don’t either. There is a place called Tire Town in Takoma Park that has great service and lower prices. I should have gone there in the first place. Check out Tire Town at

Is there a way I can provide this struggling establishment with zero stars? Maybe a half a star? EVERY TIME I DROP OF MY CAR THEY ARE UNDERSTAFFED. I just don’t understand how a business can run like this. Everyone seems to move like snails here as well. I’m not blaming it on the actual employees here. They are just doing their job I suppose. But management has GOT to figure something out.
I thought the 1.5 stars on Unilocal and Google was a lie. Maybe they had some spammy reviews… NOPE. This place deserves all one and half star reviews. Appointment at 10am but tell me why it’s 11am and I still haven’t been able to DROP OFF MY CAR FOR A SIMPLE OIL CHANGE. This place is so bad.
Don’t waste your time my friends… Lol DON’T DO IT TO YOURSELF. You can’t get the minutes back on your life. Spend them doing something better!

I don’t think 90% of this reviews are correct. I went there more the one time and there service very good. when you take your car for repair you have to be patient don’t think your going to fast food restau rant.

Worst customer service experience f my entire life in all regards of auto service or any service. We accidentally ordered the wrong tires online and the staff selected a different set of tires, installed them, and charged us the additional cost without consulting us in any fashion. I will never go back to this location unless it closes and becomes something entirely in associated with tire or auto care

As I’m reading these reviews I’m kind of shocked. It was my first time here and i’ve had a different experience than most it seems. My service writer Kadija was very kind and knowledgable. I know very little about cars and she explained to me in depth exactly what I needed and I actually understood her (sort of… hehe). She also was very understanding of my time concern and made sure I was out well before my requested time. She kept me updated all through the service whether it was telling me if the parts had or had not arrived as yet or just to make sure I was okay. I would recommend this Sears Auto Center to anyone based off of my service writer. Thanks Kadija, you were great and my car runs wonderfully now.

Three hours this time to fix a tire leak. Didn’t call to tell me my car was ready. Only $ 20.

I arrived at the auto center for my 11:00 am appointment but my car was not finished until 2:00pm. When the representative waited on me he printed out the document for the 4 tires I purchased online. I asked him are there any other fees and is this the final fee. He said yes the fee on my confirmation is correct. The reason I asked is because another representative who I spoke with earlier in the week said that my confirmation did not include an installation fee. As a result I told him that my confirmation included the installation cost and that I will show the store manager my document.
I’m highly dissatisfied with the service I received at Sear Auto Center located in Silver Spring, Maryland. The reason I ‘m highly dissatisfied is because the Acting Manager, assessed an additional fee which was not on my initial payment I showed him my confirmation order # and the charge was not there. he gave me a discount; however, I am not satisfied with the discount because I should not be charged for an error the system made. Also I mention that his representative never informed me about an additional charge. Nor did any of his representatives consult with me prior to the work being done on the car. Lastly the Acting Manager behaved in an unprofessional and condensing manner.

Going to agree with all the bad reviews. Not sure why I tried this place for an alignment. With an appointment, it took over two hours. Sitting in the lobby and listening to the customer service was the real eye opener. I sat and watched a lot of slow response and major attitude from most of the representatives, and DO NOT try calling. They do not answer the phone. Oh wait. And now I’m hearing a tech yell at the rep for sending him the wrong car for service. Who knows what has happened to that poor person’s car.
I will not return. If you have purchased a service or battery and they can’t find your information, ask another rep. one rep insisted an account didn’t exist for about 20 minutes and attitude. The other rep pulled it right up.
Added a star. One bright light customer service rep, Christian, (will probably move on to better things if he can find something) realized it was a long wait, figured out why, explained it nicely and gave me a discount. So. He is fighting an uphill battle here.

This Sears Auto Center location simply can’t get the work done.
Both times I’ve been here it was for tires. The first time for a set of 4. The second time to replace a single tire that I’d flattened with a puncture to the sidewall. Even with an appointment, I’ve waited over 2 hours for my car, and I guarantee you’ll wait longer if you don’t proactively push the customer service representative to get you your keys and receipt as soon as your vehicle is out of the bay.
Here’s the break down:
1^st Visit (4 new tires and balancing, appt. at 9:00a):
9:00a — Car checked in by the service rep
9:05a — 10:10a — I wait (God I hate morning television)
10:10a — Car brought into the bay and put on the lift
10:10a — 10:50a — Mechanic screws around, leavs car for long periods, manages to remove a single tire
10:50a — 11:20a — Mechanic removes and replaces remaining tires
11:20a — Mechanic rolls car out to the lot.
11:20a — 11:50a — Nothing happens. Reps act as if car isn’t sitting right out front where he can see it.
11:55a — Finally, rep tells me the car is ready.
2^nd Visit (A single tire to be mounted, once again… appt. at 9:00a):
8:45a — Car checked in early
8:45a — 10:30a — I wait… and wait… and wait some more. Car sits on the lot.
10:30a — 11:00a — Car is rolled in, put on the lift and the tire is replaced.
11:05a — Late for a second appointment, I stalk one of the service reps in order to get my car back.
Add to this the fact that for odd sized tires, you’ll wait at least a week (9 days in this case) for the tires to reach the auto center. (Perhaps they roll them cross-​country personally.) Taken as a whole, this place just isn’t worth you time.

I called on a Sunday a.m. and asked how long a walk-​in tire replacement would take. I was told 1.5 hours. When I got there I was told it would take 2. («They’ll tell you anything to get you off the phone,».I was told.)
As I write this, it has been 4:40 hours. The location is in a bleak mall, so you are stranded. Employees say they are understaffed and management won’t listen.
Also: the prices and selection you find online, FOR THIS STORE, do not actually exist.
Avoid this place if at all possible. The employees seem nice on a personal level, fwiw.
Closing in on five hours…

Wait in line: 0 stars. There are usually 5 stations in the front, and there are never 5 people there. You’ll see two people at most, and they are scrambling, ignoring phone calls, yelling at mechanics, then they leave for 10 minutes and you just sit there in line wondering if you should leave while people behind you grumble and say «Does anybody work here?» 30 minutes later, a guy waves me over.
Experience: 4 stars. Quick interaction, got my info, allowed me to decline additional choices quickly (email address, better battery than I wanted), and told me it would take about an hour to get my battery changed and I would get notified by text. I went shopping across the way, and was interrupted 30 minutes later with a text. Awesome! Ahead of schedule! Not so fast.
ANOTHER WAIT IN LINE: 0 stars. I already waited in this line! Same problem as before, long line, no one at the stations, no one is around to check me out. My car is sitting there, ready to go, I just need to pay. Another 30 minutes later, I finally get waved over, and after a quick credit card transaction, I’m done.
If they aren’t busy, go for it. But if there is a 4 – 5 person line, it’s going to be a while. The lose business by making you wait that long; people leave all the time when there is no one in the room, and they don’t even know it because they aren’t there.