Silver Spring Towing

I would love to give this place ZERO stars. My car was towed here after an accident. My car was damaged in the front with the front bumper and the hood damaged. During the initial set-​up of my car onto the towing truck, the driver had placed the truck and for some reason pulled back out, during which process he pulled out my bumper even further. The second time seemed to satisfy him and my car was towed.
Then, I found out that my car was somehow not being moved to the body shop that I’ve designated. When I inquired about this and asked what they were waiting for, they informed me that they were waiting on the insurance company. When I finally got the insurance company on the line with them, they said something COMPLETELY different and told the agent that they were actually waiting on ME (the vehicle owner) to give the release. Up to this point, I can still be nice and categorize the above as «miscommunication».
During this call, the release was finally processed and the towing to the body shop was scheduled for the next day, all through three-​way calling WITH Silver Spring Towing on the line.
When I called them the next day to confirm if my car was picked up, they told me that my car was moved to the impound in the morning when they KNEW that my car is scheduled to be picked up that day (the car had been at their lot for about 2.5 days at this point, not even full 3 — 5 days as the Montgomery law states). So I asked to speak to the person responsible for processing this, which the receptionist refused. Then, she had the audacity to RUDELY HANG UP on me after rudely stating that «well, we don’t have your car anymore».
If you can help it, DON’T CALL THEM. unless you love headaches on top of the issue that is going on with your vehicle.

This company is a complete RIP OFF– don’t use them! As if being in a car accident wasn’t enough, this company towed my car and then tried to take advantage of me. They overcharged me for the towing fee (said I was being charged the «police rate» because the police called them to the scene of an accident. THEN, they charged me for 5 days of storage @ $ 59 per day. IF they had actually held my vehicle for those so-​called FIVE days, they would’ve had it for 120 hours. BUT, even though they didn’t get my car until the evening, they said that they count their storage days by calendar day, NOT for the time they actually hold the vehicle. (Note: I had my car towed to the auto body shop first thing in the morning, and they STILL charged me for storage for that full day, too.) I plan to submit my receipt to the insurance company for reimbursement, but I feel like their customer service department is trained to ‘hold customer vehicles’ for ransom! I had to pay for all the service fees prior to them letting my vehicle go to the body shop, even though this is obviously an insurance claim. Silver Spring Towing shouldn’t even be allowed to have this ONE STAR.

i called 411 and asked for towing in silver spring md, theese guys helped me out of a jam! they were on time. kevin and marc did a nice job securing my vehicle and towing it. thank you!

If there was a was to give zero stars I would. Dispatch was rude, unprofessional, didn’t have any idea of the highways in the area. 45 mins later… still no tow truck… called back in and I quote «I have no idea where the driver is» is what I was told. Then she proceeded to tell me they couldn’t help me unless I pay cash to driver… this company is joke. Don’t call them… unless you want a good laugh.

These guys were late, and unprepared.
My car is hard to tow. That is why I told my insurance company specifically, «My car is a Prius. When its 12v battery is dead (as it now is) the car will not go into Neutral. The tow company needs to send someone with dollies to put under the front wheels to tow the car. Also, I have an appointment at 8:15 to have the car fixed, and I need to get this done ASAP. So please, tell them to be here by 7am sharp.»
I am told by my insurance company that they noted, «Needs dollies» in the fax. I am also told that they said to send someone at 7. Not perfect, but simple enough.
Silver Spring Towing got to my house at 8. The truck did not have dollies. They told my insurance co. that NONE of their trucks on the AM shift have dollies. (Why not??) The dude left.
I am now waiting for a second truck from a different company. My service appointment was 15 minutes ago. My family was planning to leave on a week-​long road trip today. We will have to travel on a notoriously congested perimeter highway to get to this dealership. I am royally pissed. These people are idiots.