My family and I use this location to get our exams and glasses. The staff is always professional and nice. The service is speedy, no long wait times.
Tom A.
Rating des Ortes: 1 New York, NY
The staff in the front desk are very unprofessional. They did not know how to deal with our insurance company. They took down all the information by phone and when i arrived, they were not able to pull out the information until other staff members got involved. Also after the optometrist finished the exam and gave them the order, an incorrect measurement was placed until corrected by myself later. Very slow service and wait time. Finally, after everything was completed, an additional order needed to be placed which took 9 days to be available for pick up, not 3 – 5 days as claimed. STAYAWAY!
Diana M.
Rating des Ortes: 5 Silver Spring, MD
The Columbia, Maryland office is HORRIBLE! I called the Silver Spring office and was pleasantly surprised and appreciative at how helpful Kiki was. I would highly recommend Silver Spring instead of Columbia. One thing that will drive away anyone is poor customer service. So far Silver Spring has been great. I hope they keep up the good work!
Super x.
Rating des Ortes: 1 Colesville, MD
Their staff are decent but their prices are a ripoff. I paid more for glasses with insurance here than elsewhere without insurance. They only give contact prescription for their own in house brand. They pretty much try to drain as much from you as they can, and nickel and dime you for everything. Their promotions are misleading and won’t actually save you anything. Do yourself a favor stay clear of all visionworks stores. They have a ridiculous amounts of complaints as an overall company.
Daniel A.
Rating des Ortes: 5 Silver Spring, MD
I got glasses and contacts from there and was helped every step of the way. I realized there was a small problem with the folding of my glasses but they were happy to order new ones and exchange them, thumbs up for good service! not to mention how much space there is to walk around or sit and relax, most eye doctor/glasses places ive been to have you packed in there with everyone so tightly and uncomfortably. thanks again!
Matt B.
Rating des Ortes: 5 Washington, DC
I came to this VisionWorks location for my first eye exam in years. The staff was very friendly and made the experience a pleasant one. I didn’t have to wait long to see Dr. Eric Heaps, who proved to be very knowledgable and courteous. Once the exam was finished, the staff was helpful in choosing my frames. When my glasses came in I was notified promptly. The hours are convenient as I was able to get there after work to pick up my glasses. Overall I was very happy with this store, the staff, and Dr. Heaps.