Wheaton Nails & Spa

I originally was supposed to go to lalu nails… I should’ve just stuck to the plan. For convenience since it was in the mall, I went to this one, HUGE MISTAKE! I’ve never experienced such rudeness from a nail tech in my life! Everything from the length of my nails, the color, the design, he had no advice, no patience, and was rushing to be done to sit down and play on his phone like he was doing most of the time I was there. He is probably one of the only guys that work in there, was rude and had no patience from the beginning, NEVER GO TO HIM IF YOU MISTAKENLY GO TO THIS SHOP! I’m celebrating my 30^th birthday and asked for a particular design, of course, he lied and said he could do it, even after I kept asking if he was sure. I would’ve settled for a basic nail color to be on the safe side.
Needless to say, it looked like crap! I was so disappointed and felt myself blowing up on the inside, I left at first and paid. Then I thought, it’s my freaking birthday, and it’s called customer service, they’re going to get this right! I explained patiently to one of the ladies what happened and was hoping she would take care of me. She actually got the guy to fix it and immediately he came at me sideways saying «you already paid for my time to do the design!» It was almost as if he was embarrassed that someone didn’t like what he did… mind you, he was just sitting in a chair on his phone, not busy at all! so we sat down, and he was rough as though he had an attitude… he was rough from the beginning drilling my cuticles the way he did, it’s a wonder I didn’t bleed! Then I thought, Shamika, You paid for a design, you should get what you asked for, so I only proposed that he drew my age on the nails and all hell broke loose! He argued with me so bad that I asked to have someone else to do them. And even after that he was still arguing, of course in their language, I got fed up and yelled SAY IT IN ENGLISH!!! Then they chilled on that disrespectful bull crap!
They used so many excuses of why the design was so bad, first he said my nails weren’t long enough, when the nails in the pic were actually shorter than mine, then they claimed that I should’ve told him what I wanted instead of show him the pic?! Since when was it not easier to see exactly what someone wants through a clear pic? Another kinder lady fixed my nails, it still looks like something I could’ve done better, but at least it is bearable. I’m actually toying with the idea of going to lalu nails today to fix them until I’m satisfied. They’re too long, they’re simply amateurs at designing nails (don’t think the person that did the designs in the pics on here are still working there), and overall they’re not as neat as they could be. To prove a point, I only tipped the ladies that fixed my nails and gave me the pedicure. I urge you, avoid this place at all costs if you can, they didn’t even put lotion on my hands afterwards, either time… like whaattt all the money I paid, I’m walking out of here ashy? If you’re into good customer service, adamant and a perfectionist of what you want, and expect good technique, this isn’t the place to go, they are ONLY CONVENIENT!!! This wasn’t even the half of what happened or how I feel, just know that this was the WORST NAIL SALON EXPERIENCE EVER!!! If you need your nails done while in this area, do yourself a favor and go down the street to
.ask for KHOI, thank me later

Got a mani/​pedi and back massage. The mani/​pedi was good overall, but the manicure was a bit sloppy. Inconsideration to the fact I came in 30 minutes to closing time, it was great. The back massage was awesome and probably one of the best I’ve ever gotten. Would definitely recommend this place and go again.

Came here on Sunday when the mall was packed and got a pedicure for my daughter and myself with no wait. The place is clean, the woman doing my pedicure was thorough and efficient… she also did an amazing job getting the calluses off my feet. I’m pleased with the experience & result, and the price was fair. Will definitely be back!

great place! loved their work. very nice people

Very hit or miss. It depends on what tech you get. I’m temporarily living in the area and tried out a few places but I choose to go to this one because they’ve disappointed me the least. Most of the women techs do a satisfactory job, but one of the male techs (I can’t remember his name, think it starts with a J) did a terrible job and I would never let him do my nails again. However, most of the time it is a satisfactory experience.

After shopping, I realized that I would not have enough time to drive to my local nail salon for a gel manicure. I cross my fingers and entered into Wheaton Salon & Spa. It’s right inside the Westfield Mall and Wheaton so it’s very convenient to shopaholics.
My very first time was with a very new nail technician. She took a little over two hours to take off my old gels and to give me a new gel manicure. I was irritated at first because I was pressed on time but afterwards I was happy when I saw the result. She took her time and make sure everything was very neat and perfect. I’ve never been in a seat for over 2.5 hours but worth it.
Yesterday I had a walk-​in and the salon was very busy but they always have extra tech missions to take you and so you do not have to wait. A male technician did my gel manicure and he was on point. Perfection! Ultra shiny, perfectly shaped, near cuticles.

First off, ZERO STARS!!!
I tried to give this place more chances because they do good brow work but it ended up not being worth it. One time I even called to make an appointment and spoke to the Linn to let her know I wanted her to do my brows… She told me she could do them on a Monday and I told her I would be there. I came in that day and they told me she didn’t work on Mondays.
Another time I went in for a 6:30 appointment I had made with Linn, I got there at 6:25 and she was starting someone’s nails. I had to wait about 25 minutes… And that was only because she took a break from doing that persons nails to service me.
The last time I went, September 2015, I asked her to fix one tiny hair after she completed my brows and she randomly went off on me telling me that every time I come in I’m unhappy. I told her I’m always happy with her work but I am usually unhappy with the customer service and wait times when I make appointments. She said «then go to someone else! We have 14 people that work here!» And continued to tell ME that I didn’t think she did a good job. I told her that the reason I continued to come to here regardless of the crappy service was because she made my eyebrows look great and I suggested that maybe she had me confused with someone else. She then says «no I know exactly who you are! You only come in here to spend $ 8 on eyebrows! You never get manicures or pedicures! You don’t spend any money!» Going on about how my $ 3 tips are nothing to her (it’s an $ 8 service smh) So basically i don’t matter because the only thing I need from her is one inexpensive service. She then continued to say «go find someone else then» and that’s what I did.
I then realized that the reason I had to wait all the time was because they are only worried about collecting money, so if a walk-​in comes in and they want the works, they will take that person before me regardless of if I had an appointment.
This experience was really odd to me because usually she is pretty nice to me and I had been going there for a couple of years. Outside of the wait times and them not keeping my appointments I was always cool with her. I left there completely disgusted that day.
NEVER AGAIN.

Passively Aggressively harrased by the owner lady for not getting gel nails. Then had to hear their techs gossip in English about how I didn’t want gel nails. Then tipped the lady doing my nails very generously and I got an ugly ungrateful look.
This was an anniversary present from my husband and y’all ruined it.
The men are great here and way less bitchy with life.
P.S.
Helpful advice:
Maybe stop sterotyping your customers. Just because I’m white doesn’t mean I’m rich. Also, tell your techs that just because I don’t pay before I get my nails done doesn’t mean they can assume I won’t tip.
Have had nice manicures and peds so gave 2 stars. Would’ve been four if it wasn’t for y’alls nasty ungrateful attitudes.
Also, this is three weeks later.

Had visited this nail salon to get a simple manicure and I can honestly say it was the worst one I’ve ever gotten. The man who did my nails was barely paying attention and was looking out of the shop 70% of the time instead of looking at my nails. The paint job could have been completely flawlessly since it was just one color but that wasn’t manageable. He did not remove all of my old nail polish off my nails and did not paint the nail. I had to ask him to remove the bigger chucks of the nail polish that he didn’t remove himself. I was disgusted with my service because he barely paid attention and the service I received was incredibly poor.

Ive been going to this location since 2004. Not regularly, but basically on special occasions. This visit didn’t go as planned. The pedi wasn’t bad. The mani (gel) was not great. First, the color that I really wanted was gone or maybe the guy didn’t want to look hard enough for it. I opted for a bright yellow for my Bahamas trip. This guy cut my damn cuticles up! I was bleeding from my thumb and the rest of my fingers were burning. After 3 coats of this yellow, I could still see my nail underneath. It was like a clear polish with a yellow tint. I hated it. but kept it because I was ready to go. The polish sample did not look anything like it. Maybe he should have put white underneath. smh. Anyways. I may be back, but I wont use this guy. Spent $ 58 or pedi, gel mani and lip wax.

The techs are fine and some are great! I always ask for the same tech because she is meticulous and very kind. My problem with the salon is that their videos are extremely loud and almost pornographic, and there are children watching them while they wait for their Moms. And this is very important, take your own equipment if you can, their tools don’t look so clean, and I’ve seem them use the same towel over and over again for pedis. Finally someone needs to tell the manager she shouldn’t scream so much, she is annoying and rude and should be replaced as soon as possible. But I’ll go back because of the work is good and so are the prices.

I get my nails done here every two weeks by Larry. He is the best nail tech in this store, I have has three others do my nails and now I call and specifically book with him. I love the gel mani and get regular for my toes. It lasts and lasts! The only drawback is their location in the mall… right down from the open play area which I find annoying and distracting. They crank up the spa music but you still hear squeals of joy and childhood laughter through the babbling brook. I still go back, just take my ipod to drown out the rug rats. It is just an unfortunate coincidence so I took off one star for it. Check them out if you need prompt, considerate nail service or waxing, just take your ipod or know what you are in for!

The nail services here are great, I’m very loyal to my lady, and I ALWAYS make an appointment. The only thing I wish they could figure out is how to spread their appointments out. I’ve witnessed them having double book issues with customers and it’s very awkward and frustrating ! If you do make an appt try to be early. The ladies do take their time here and you absolutely don’t feel rushed out.
Bonus: during the pedicure they use the dead skin grater (no idea what it’s actually called) hot towels, and skin exfoliaters for no additional charge which is awesome since it’s usually around 10 – 15 bucks extra at another salon as a «deluxe treatment».
Beware: Since this place IS in wheaton mall, expect there to be babies and toddlers around. I personally don’t think they should be here in the «spa» since I came here to relax and not hear crying babies but, what can you do…

I was in a hurry and decided to try this nail salon out since it was at the mall and I thought it would be been convenient. This was a completely disappointing experience. The guy who did my nails was sweet and had good customer service skills but workmanship was was very poor. I had nail polish around my nails that had to be cleaned over and over again and I had to keep on pointing out the spots to the guy. Then the polish was not evenly painted and another person had to take over to correct this. It took an hour to just get pedicure done. Then afterwards I went ahead to get my gel manicure and the same thing happened. I wasn’t happy and instead of the manager to acknowledge this she just started speaking in a foreign language to the guy who was doing my nails. When it was time to pay I expressed my dissatisfaction and the manager offered to fix my nails.. Whatever that means! I refused because I had already spent more than 1.5 hours and couldn’t wait to leave. My toe nails smeared that same day because there was way too much nail polish on it!

My first time at this salon, Kim did my gel manicure, I am flying out to Europe tonight.
I have always had dry cuticles that always gave trouble to manicurists (here in US and Europe too) … she was extremely gentle and meticulous, and I ended up with most perfect manicure ever.
Will definitely be back… great prices… super service… I highly recommend her!

My pedicure was pretty decent. The lady working on my nails took her time and really did a good job. I’d go back here for my next pedi.

Great location in the mall. Seems to be always busy. Gave a great mani pedi, but was too agressive with the upsell. No, thanks on the high end items. And Puh-​lease don’t ask me if you can do my eyebrows (I get them threaded upstairs). Slightly annoyed, but I will go back.

I am definitely a fan. Relocated to the DMV from Atlanta GA and struggled to find a place that I thought was equivalent to what I had in GA. As much as I do not like getting my nails done in a mall (not sure why) I decided to try this place and haven’t stopped going back. Cindy is my tech and she is GREAT!!! Definitely make sure you schedule an appt though.

I came in for a pedicure. No one seems to understand English here. The pedicure by Brian was average at best. Sloppy polish job. My sister had a gel manicure for the first time. They didn’t tell her that opi polish shrinks and you can see her nail tips. I’ll never go back.

I just went here for my first time and had Brian as my tech. I got a gel manicure and he did an amazing job. My nails looks amazing! But truly the massage at the end clinched this for me, I will definitely be returning… and asking for Brian!