Firestone Complete Auto Care

Beware of «hidden» charges!
Firestone of Silverdale may have been listed as the cheapest option, for my area, BUT they tried to tack on several extra dollars.
Tirebuyer invoice stated
«Additional Tire Pressure Monitoring System (TPMS) service may be required: $ 5.00 per tire»
Firestone of Silverdale charged $%.99 per tire and stated that it was a mandatory service, each time a wheel/​tire was changed. When asked if it was a state or Firestone mandate, the clerk took a long pause, before stating that it is a Firestone mandate.
Firestone of Silverdale also added a $ 12.50 «shop fee» for «paper and plastic»
I showed the clerk my email receipt with the $ 5.00 per tire and he reduced the fee from $ 5.99 per wheel to $ 5.00 per wheel.
I told him that the «shop fee» was cheesy and he removed it.
All this to say; look over the itemized invoice, prior to paying. You just may find some unwanted surprises.
I had an appointment for 11:00. My car did not enter the shop until approximately 11:30. I wonder what the appointment reservation actually does. It took about 3 hours for installation of four tires and an alignment. I wonder how long it would have taken had I not had an «appointment»

I walked in, waited at least 5 minutes and nobody came out to help me. I guess they are to busy for walk in customers.

Firestone in Silverdale, WA has been our go to place for auto care for quite a few years now. The staff are always very friendly, knowledgeable and funny! :) The time to get our vehicle back to us has always been within very reasonable time frame and if it has taken longer than expected, staff us kept us up to date on the happenings and why. I have heard that Firestone is expensive but for the quality of service and they way that they back their workmanship, I wouldn’t go anywhere else.

I’ve been here a grand total of 5 times and each and every time serves as a reminder of how stupid I must be to go back. Last year while shopping for a set of tires for my 2012 VW Passat I decided I wanted a set of Firestone Precision Touring tires. The Firestone store would have to be the cheapest, right? WRONG!!! They were well over $ 100 more expensive for a set of four than Walmart. They then offered to price match Wally World… They shouldn’t have to price match a competitor that sells their product!
Different experience, I waited for over 3 hours for an alignment on my 1993 Buick Roadmaster! That is absolutely crazy!
Latest experience: While helping my neighbor get a set of tires on her car, we discovered that there were very few tire stores open on Sunday. They needed tires ASAP as the tire was not repairable and they needed the car for work the next day. Walmart, Costco, and Goodyear were the only other options. I didn’t like the tires that Walmart had in stock (but I could have special ordered the ones I liked). Costco was booked solid all day, and Goodyear didn’t have the right size in stock. I knew from my previous experiences that Firestone would be crazy expensive, but they sell a quality product so I decided to take my punches and spend way too much money. We were told that it would take roughly an hour and 15 minutes to change the tires. After an hour and 15 minutes we were told that they didn’t have the tires in stock that they said they had. That’s fine, mistakes happen… It just shouldn’t take an hour and 15 minutes to discover this. To add insult to injury, it took another 45 minutes just to get the vehicle back. Holy Spumoni!!! That is ridiculous! We ended up going to Costco and got a set of Michelin’s (the best touring tire on the road) for less than Firestone’s price for a set of good Bridgestone’s. Costco had us in and out in 35 minutes from start to finish. Firestone, go fix yourself!!!
The 2 other times I’ve been here were for my lifetime alignment service on two other vehicles. I have no complaints on the other times.

Great customer service. I’m a dad who’s daughter lives in Washington st. And I live in Hawaii so trying to find a trust worthy auto repair shop is hard from where I’m at and read good reviews on Unilocal about Firestone. Made a call and was very happy with all the help I received from ‘Chris’. He understood our situation and was more than happy to help both me (over the phone concerned dad) and my 18-​yr old daughter who stopped by with her car. I highly recommend this place and Chris for all his time and Help !!!

I took time off my busy work schedule and went there 30 minutes early for my appointment and was denied service. They claim my car was «too low» due to a factory installed front lip and being lowered .5″. It’s not low at all. There are many cars from the factory that are lower than mine. I went directly to Les Schwab. They looked at it and said i wouldn’t be a problem at all and «may» have to use wood blocks. I told them I was denied service at Firestone in Silverdale and they weren’t surprised as they heard they «don’t like imports» there or the techs were being lazy or both. I then went to the Firestone in Bremerton and they said it wouldn’t be a problem either. They have the same type of rack. Hmm.
When making an appointment online, the website should note that they don’t service modified vehicles.

If one of my Sailors asked me about this place, I’d recommend they go elsewhere.
I go to Firestone because a lot of bases have one. Sometimes, they’re really awesome and the staff bend over backwards to take care of the customer. And sometimes, they’re like the Silverdale Firestone.
5 big checks in the «nope — not going back» column:
1. My wheels have a wheel lock. I was not asked to produce a wheel lock key. My wheels were taken off.
Soooooo … they rifled through my glove box for the key. Is that efficient? Yes. Does it also encourage larcenous behavior? Also, so much yes.
2. Similarly, they didn’t ask what oil I want for the oil change. I’ve never NOT had that asked at an oil change. Sure, you can go in my record and check — but how would you know if I wanted something particular? WHY WOULD THE CUSTOMER’S INPUT MATTER?
3. I came in for an oil change and brake service, after my rear brakes started squealing REALLY LOUDLY (and this is after they were serviced at another Firestone.) Even after explaining that the sound was getting WORSE with time, Mark (the front desk guy) starts talking about how the brakes seem fine, the sound’ll probably go away in a month — but let’s talk about the tune-​up you can use.
Wait, a sec: the brakes will just get better? When the sound is getting worse? What about the fact that the parts on there now aren’t the recommended material? Basic questions, I thought — but this is where Mark loses any pretense of customer service. He gets really impatient, really loud and basically says I can do what I want.
What? Hey guy, I don’t deal with this sort of thing every day — but YOU do! How about answering some basic questions without the attitude? If you’re overworked, that sucks — but how exactly is that my issue?
And now … the brakes are STILL squealing, loud as sin.
4. For a brake assessment, oil change and tune up, it took 7 HOURS. WITH an appointment! Basically, just terrible time management going on here.
5. Having to hear Mark (the front desk guy) ask customers «Are you a Christian?» is just … come on, man. What is this — the town from «Footloose»? Seriously. Is treating customers equally well across the board now «un-​Christian»?
After all that, just declined the brake service and opted for the tune-​up and oil change.
At this point, fingers crossed that the quality of the work in the back doesn’t reflect the poor service in the front.
[While Mark (the front desk guy) seemed woefully out of place with a customer service job, David seemed like a decent dude. Really hope he was the one working on my car…]

I had a oil change and tune up and it costed over 500 dollars which just kinda feft like a rip off I also asked the guy if he could get it done by 3:30 because i had work that day, he told me have it all ready to go by, 3:45 at the latest its now 4:19 and I don’t even see someone working on my car so they let me down big time. I Dropped the car off at 12:05 I got out of there at 5:18 and was givin a 10 percent discount for the wait bringing the grand total to $ 527

Had an emergency and Mark helped me out like I was family recommend everyone to come here.

I paid extra for the lifetime balance and tire alignments after getting new tires. I left the shop and that afternoon driving on the highway, I had my car pulling hard to the left and then shaking. Took the car back and expressed how upset I was, the front desk guy said I won’t charge you this time… Even though they didn’t do their job the first time plus I paid for the lifetime deal. Not going back to them again.

I love these guys! I take both my mini van and 68′ mustang to them. They are never pushy and help my prioritize what needs to be done!

I only use Firestone for almost all my auto service needs. They are always upfront with you and will help you out as much as they can with price and discounts and coupons that may apply. It’s hard finding people like that in this day in age. Check them our!

We have had a range of service done from oil changes to alignment. I even asked them to fix a electric window regulator in a Nissan Titan that was fussy. They found the replacement part and even added a piece of trim that I forgot to put on when I initially tore into the problem. Mark Goodwin is the manager and he is very attentive to customers needs and details.

Knowledgeable, friendly, fast, reasonably priced, and above all, honest. These guys do good work without trying to get you to buy new headlight fluid, rotate the air in your tires, or tell you that you need a catalytic converter belt. As a matter of fact, they actually referred me to another shop because they said the other shop could take care of my problem faster and cheaper. When I was shopping for tires, I told them that I found a better price online. They not only matched it, but ended up beating the price by a few bucks. This is the place I always take my vehicles first.