Jackie’s Nails

Walk ins welcome. …no they aren’t. I was told «we don’t have time for you». No thanks I will take my business to a more polite place.

Meh… LESS than impressed. I went on a Thursday morning (not really a busy time) and the young man seemed VERY rushed. The whole thing, from start to finish lasted 24 mins. I really wanted paraffin, but he didn’t even ask. They all seemed in a big hurry so I just didn’t even bother. I’ll keep looking for a good pedicure place…

Jackie’s is my preferred nail salon here in Washington. The gel manicure always stays on for at least 10 days and they do a great job on my feet in spite of my toe’s natural tendency toward ingrown nails. My FAVORITE THING is that the technicians aren’t super chatty. Some people may like this, but I’m there to relax… if I wanted to chat about my work or husband, I’d call my mom.
They’re a bit tucked away, but it’s worth seeking them out. Call ahead if you’re on a tight schedule, there’s frequently a wait on weekends.

The kid who did my pedicure watched tv the whole time and did a half ass job. He cut my cuticles twice and the paraffin wax was soooo hot. My mom was getting a pedi next to me and got a way longer massage and overall better pedicure. Won’t be back.

Came here without an appointment. Nice enough place. Very clean and smells good. I had my pedicure by Diana and she had a steady hand, removed just enough cuticle without hurting me and gave a nice massage. This is not a spa and really didn’t expect anything more than what I got. Great chairs by the way. Improvements could be in the area of customer service, a smile or two wouldn’t hurt and maybe a friendlier greeting but overall great place to pop in for a pedi. I’ll be back

Not impressed. The guy who did my nails acted like he was not happy to be there. I had dirt under my nails from gardening. He didn’t want to be bothered cleaning my nails. He over painted my cuticles and never bothered to clean up. He also under polished on the edges of some of my nails. The pedicure was ok. No special customer service to make the experience memorable. I won’t return. I’m going back to my old salon.

This place needs more stars!
This was my first time here, and I must say I LOVE the way the person decorated it, very classy. Volume of the place is low (tv’s, no one yelling over another)
Prices are clearly listed for nails. And they have other goodies (jewelry, makeup) although I did not look at it much) and there are posters of other spa treatments (sea salt foot scrub, sea salt facial. Lashes.)
They did a fab job on my nails, gentile and did not do any mess ups (I am not picky other then if a nail pops off with in a few days (in the past at another place it has).
I WILL be coming here again!

I have been going to Jackie for over five years and have never had an issue with my nails or pedicures or customer relations she has been really sweet and nice and so has the rest of the staff

I had a horrible experience at a different nail salon today and ended up here, and I am so happy that I did! This place is clean and the customer service was great! I called ahead and they started our pedicures as soon as we showed up. Definitely plan to return and recommend to my friends and family.

this place is pretty bad. They are rude and do not listen when you try and explain what you want. i liked them a lot better in the mall. The staff did not act like you were bothering them when you asked them to fix things. I have tried the new locatin twice it will not be a third time.

I don’t like that they tell you your appointment is at a certain time but then take someone else and you’re stuck waiting for a long time.

I’ve been seeing this group for nail care since before they left the mall and prefer them over the other places I’ve been. Yes, it DOES bother me a bit when they talk a lot to each other in Vietnamese – I am always suspicious they are talking about me («Here comes that big lady with the stinky feet»), but I have been very satisfied with the service and results. Only once in about 7 years did one of the techs cut me – my foot – and I complained to Jackie about it. The next time I visited the shop, that tech was gone. Perhaps it’s a cultural misunderstanding of the «customer service» Karen S and Lori complained about. Jackie and most of her techs are from Vietnam; maybe they have different ideas of what good customer service is – ? (Or maybe Karen & Lori want Gene Juarez service but only pay Jackie’s prices – ?

The only reason I like this place is because it is the cheapest place to get a french gel set done. I couldn’t tell who the owner was, but there was a old Vietnamese woman who was answering all my questions. She was pretty rude & seemed very unhappy to be at work.
I decided to take myself & my mom in as a walk-​in around 3pm on a weekday.
I asked if there was time for my mom & i to get french gels. as there were 4 chairs available, they put my mom & I in separate seating… how sad. My mom had a decent gal do her nails who was very friendly. She was a young woman who was not family related. She was very friendly & enjoyed my mom’s small talk.
Me on the other hand, I had a young man do my nails. He looked roughly my age or a few years younger. He did a TERRIBLE job. I’m pretty sure he was not licensed & had someone teach him. He kept making my nails bleed as he was digging the cuticles & the white part of my french nails looked completely amateur. My husband could do a better job. He also kept making mistakes such as spilling nail polish on my fingers & smudging the white tips. My mom finished about 30 min earlier than me. He kept telling me «sorry» «sorry» «sorry» over & over again. I knew he was pretty embarrassed so I tried to make small talk. He had no idea what I was asking. The old woman kept having to answer for me & she seemed very angry about it. My nails came out awful. The white tips are uneven & sloppy & it looks like someone that was intoxicated painted them.
The only good thing about this place is that it’s the cheapest around. About 28 $ for a french gel set. I would only recommend the young gal that my mum had to do nails. She was friendly, talked, & had a good attitude as well as a good artistic sense. I believe her name is Mindy.
If you’re on a tight budget & need a gel manicure, ask for Mindy. Other than that, take your business somewhere else.

I love my Jackie! I have been getting my nails done for about 15 years now. When I say, Jackie is spot on… that’s just what I mean. After going to several chop shops for pink and white acrylics, I finally tried Jackie and have been impressed ever since. I will admit, I was hesitant due to the price of the pink and white sets; however the price is NOTHING when it comes to the quality of service I receive, the passion for the industry, the professionalism of the shop, the cleanliness of the shop and the friendliness of the staff. These people work very hard to please all their customers and each and every time I step in the door… I am treated like royalty. I am proud to say I have made the journey over the last 3.5 years with Jackie and it has been great. I told Jackie I will grow old with her. Love, love, love them. Best thing to happen to Silverdale.

This was the worst nail fill I’ve ever had. When I went in with pink nails, they drummeled all the acrylic off and then put a clear coat back on. I expected to walk out with the same kind of nails I walked in with. My thumb has a big black mark that makes it look like some disease. With all the other nails you can see the drummel marks, cracks and splits. Cuticles were not cleaned. I will never go there again and do not recommend this salon even though everyone seems to love it. I do think they take care of regular customers but I went there as a walk in (on the high recommendations of a friend) I had two people work on me in between appointments. When my friends saw my nails, they were very surprised at what they looked like too.