Journeys 1188

Late yesterday (10÷25÷14) I went into your Silverdale store located in the Kitsap mall. I originally just stopped to grab my daughter a new pair of boots because my husband left her shoes at the venue where we had just had her 2^nd birthday party. However my very opinionated 2 year old saw the Hulk (she adores Hulk) shoes in the bigger kid sizes. I asked an employee about toddler sizes and she said no sorry. So we tried on some pink ones in her size. The employee (I didn’t catch her name) came back and said she looked online to see if we were able to order the Hulk shoes from your website sadly we are not. Now most employees would leave it at that but she didn’t. She asked my daughter who her favorite super hero was and she of course said Hulk and asked for the shoes. The employee apologized to my daughter about not having her size and asked what her second favorite. My daughter replied Spiderman. The employee had ready looked up other super hero shoes in toddler sizes while looking for the Hulk ones. The excitement in her face was priceless when she told my daughter that they had ONE pair of Spiderman shoes in her size! My daughter thanked her and had the biggest smile. It took a good 15 minuets and 2 employees to find the shoes (they were left in the wrong section when they recently moved product around in the back) my daughter was ecstatic about her new Spiderman shoes! Not only were all the employees so nice but the one that helped us (associate ID is 364 553) went above and beyond to make my daughter’s birthday a little more special. None of the ladies working that day were judgmental of the fact my daughter wanted «boy» shoes. I can’t say the same for any of my fellow patrons. I did get some funny looks when my 2 year old in a hot pink and orange dinosaur themed dress asked ever so politely for «Hulk smash» shoes. I will also be calling the Silverdale, Wa store today to tell my story to the managers there. I’m sure big companies like yourself get more complaints than compliments and I just wanted to let you know you and your employees are doing a great job! I’ve been shopping your store since I was a young teen. Now 27 and still shops there. You and your silverdale employees don’t know how much a simple pair of Spiderman shoes will help my daughter. We have to go to Seattle Children’s Hospital every few months for my daughter and having one of her favorite heroes on her feet and in her hands (she has a Spiderman action figure) will help her tremendously! So thank you very much!
Tristan