Reid Property Management

So far I have been very impressed with your company. Jackie is am amazing asset. I was referred to your company by a current resident. I couldn’t be happier.

I cannot say I have been a Tenant or a Landlord for this company. And I thank God for this!
I called on a Monday morning to find out more about a specific property. Left a very friendly voicemail; name, phone number, etc. I didn’t hear back, so I called the next day (keeping in mind that the rental market here is very HOT), only to get the receptionist. She said the lady that deals with the property IS there and transferred me to her. The phone rang and then went to voicemail. Needless to say — this happened for 5 more days, with me never receiving a return call.
Meanwhile, my husband and I had to drive-​by on our own just to get an idea of where and what the house and neighborhood was like.
In a last attempt to contact the «lady who deals with the property», I emailed her –again– only to get a response the next day. VERY curtly, she said it was still available (go figure) and when did I want to see it. She then gave me a time and date, but cancelled. Then again, and cancelled. Finally the third time we got to see the place. It wasn’t like the pictures and the square footage was lied about.
It wasn’t even her who showed it.
I tried to get in contact with her to ask a question and make a complaint — NO ANSWER.
The lady who showed the house could NOT answer a single question I had!!! «Pets?» — «I don’t know.», «Holding deposit?» — «Really couldn’t tell you.» Etc.
Last but not least, I said my very old black lab was just diagnosed with cancer last weekend. She looked at me IN the FACE and said I was a horrible person to even have let him live that long and that I needed to do the right thing and put him down.
This dog has been my baby for 13 years — judging isn’t appreciated.
–Rude-​Inconsiderate-​Unprofessional–
Do not rent here, they already show their true colors just by lack of professionalism.

Most of the reviews for Reid Property Management are actually under «Reid Real Estate». I don’t know why that is. But don’t be fooled. Look up both — tenants and property owners alike will tell you to avoid this company like the PLAGUE.
Honestly? The repair men are good. And like two months ago, they got with the 21^st century and began allowing online payments so you don’t have to drive 40min roundtrip to drop off your payment (because if you mail it, you will almost always get a late fee). And they give you a lot of information when you first rent the place — pamphlets, a manual, the contract, etc… and that’s about all the good things I can think of to say about this company.
It’s been 5 long years with them. 6 months without a washing machine — and my upstairs neighbor spent almost the same time frame without a working dryer — so we shared, while waiting forever «for the owner to decide whether to repair or replace». Same thing with my broken dishwasher.
The countertop trim was loose when I moved in, and has come loose a half dozen times since — and it just gets glued back on, but never really fixed.
My building from time to time gets this disgusting yellow water, sometimes lasting more than a day, and Reid has been notified every time and doesn’t care at all, says that’s city water, and that’s just too bad.
The after hours emergency line? It’s a cell phone that sometimes nobody takes home with them all weekend, so good luck with that. My door lock broke and I was locked out of my house on a Saturday night; got a call back 10:30am Monday.
I’ve had 5 different property managers — worst one first, then an interim, then an awesome one in a different office entirely who sadly was gone within 3 months, then a clueless man who also left within a few months, and then a long-​timer who supposedly was the best of the best, because this property needed real service after so much turnover… and between her and her assistant, I still have to play email tag to communicate with them. They’re better than the first, but there is something about the culture of this company that has made it impossible to get timely service, reliable communication, or honest interactions. There’s no procedure to document anything between them and the tenant so everytime you call, no one knows what you’re talking about or what the status of your situation is; or perhaps the procedure is to document nothing to delay costing the owners money on repairs. But if I were an owner, I’d rather my property be actually MANAGED and maintained.
They literally robbed my neighbor of her deposit despite her doing everything on the move-​out cleaning checklist when she moved out, and she was too tired of dealing with them to fight it. Needless to say I’m very wary how my termination will go. But I’m done with this company, and am moving out, and I genuinely plead with anyone looking at a REID rental property to LOOK ELSEWHERE. Learn from my mistake, and save yourself the stress. Truly.