Sprint Store

Mark Alvarez is the rudest attendant I have ever dealt with at Sprint. I actually avoid the Silverdale store due to having to deal with him. DO yourself a favor and go to Poulsbo or Gig Harbor. You’ll get MUCH better service.

Unlike previous reviews i had a very pleasant experience at this location and top knowledgeable people to deal with… Apparently the previous employees have been replaced… All good here in my opinion and will definitely use again when in need…

The people that work at this store have no idea what they are doing. I was lied to and tricked into a plan that is not right for me. I upgrade my phone once a year and like to have a phone plan that allows me to do so. I will never go back to this store. No employee is on the same page and they all are very very rude. I’ll stick to doing everything online or over the phone. Horribly dissatisfied.

Service here is pretty bad. Not only are they consistently unscrupulously slow and uninformed, but their staff is not personable at all… Particularly the store manager, Mark. I will be switching providers as soon as my current contract is up.

Terrible store, total rip-​off. They just want to get you in a contract. they said my bill would be 170.00. the first bill was 300.00! the second bill three weeks later was 250.00 they said my activation fees were waived. they did until my second bill. I went back to the store and was told sorry we cannot help you, you need to call our 800 number. i call the number and they say sorry we won’t help you go back to the store you got your service at.

This was by far THE WORSTTTTTTTTTTTTTTTT customer service experience I have ever experienced in my entire life. My 7 week old phone is having severe mechanical issues even after I tried to have the phone replaced when the issue first surfaced after owning the phone for 3 weeks and taking it back to this store as it was the original place of purchase. Not only did they offer me no solution other than giving me a used phone or purchasing another 500 dollar phone after having the item for 7 weeks but the sales woman who was reportedly the manager of the store yelled at me, told me i was a liar in front of about 8 other patrons in the store! She was rude, combative and condescending from the minute I approached the counter. She was dead set on NOT helping me the minute I opened my mouth. Short of using profanity towards me she verbally abused me in public and refused to even listen to my story. I have already made a complaint against her as well as the store for this S*&T show! I will be leaving sprint and moving to Verizon as soon as humanly possible. BTW, I have been a dependable Sprint customer for 9 years. THANKS FOR NOTHING!

I had a very bad experience at this store that is probably too long for this review. The guy in the store that looks like he is from Jersey Shore is unapproachable, arrogant, and unhelpful. Not only did he not help me with my phone issue, he tried to sell me another line of service. What a jerk.