Ultra Custom Cleaners

I’ve used them for dry cleaning twice and for emergency pant waist take in. The dry cleaning was exorbitant for a short cocktail dress, which they considered a gown, and a long gown and nearly caused me to pay over $ 150 for cleaning 2 dresses. I still paid close to $ 80 though.
Pant hemming is $ 18 & waist take in is about $ 25, if I can remember from a week ago, and the tailoring was short of the mark. It was not tight enough so the pants still hung low despite the store really pulling them tight for measurements for the tailor. Perhaps it would be better to have the tailor in the store to measure correctly vs someone else do it.
These prices were higher than my native DC area. Sorry, not going back.

After the service that i received on one of my leather jackets… i now go thru them for alterations or dry cleaning and the people they go thru for alterations are very good at it

At least one of the sisters who own/​manage this place does not have any knowledge in dealing with customers. I went there to ask why the price I paid for an alteration was three times more than was quoted to my mother who is 87 yo. I had picked up the coat and really thought she might have had some major work done, the alterations were more expensive than the coat itself, which was a thin raincoat, trenchcoat style!
My mom went in with my daughter, who actually waited outside at the beginning of the contact between my mom and the employee there. The manager Merriam walked in during the pinning of the sleeves and joined the conversation. My mom said she was quoted fifteen dollars, even if that was for one sleeve, the price ended up being 48 dollars. When I talked to Merriam she claimed the quote was for something else that she had asked about a pants hemming or something different. She also claimed to be there for the whole conversation, me daughter says, no she wasn’t.
So, I asked her, what did you quote the sleeves to cost. She answered she didn’t, no quote was given according to her and then she added that was normal. I responded, incredulously, people leave clothes for alterations and don’t ask the price?
She said yes, I find this interesting since they were talking about alteration prices already, that was what she had told me herself. I called around and got two prices for alterations on lined sleeves (2). One place in Bremerton quoted 26 dollars and another quoted 30 dollars. She claimed that she was in line with other places, WRONG!
More upsetting was her crap attitude and crummy customer service. I could have accepted the price if she at least acted somewhat apologetic, but she had attitude and was really wanting to argue. And the lie regarding about not giving a quote, unforgivable. I know my mom and trust me, she asked and if she was told 48 bucks, she would have turned around and left. My mom was an excellent seamstress when she was younger, she would know how long that would take and would have deemed it a ridiculous price.

Won’t ever take my clothes here again, not because of the job they do on the clothes but because of the horrible customer service (if you want to call it that) that they gave me. The lady that helped me was a blonde and I’m pretty sure the owner considering what she was saying to me.
I walked in and was on my way to work so I was dressed nicely… She said I looked nice and asked me where I was headed. (which was fine) I told her I was heading to work and she asked me where I worked and I told her… She then proceeded to tell me all the sorted details about her and my boss and some business deal that went bad and basically said my boss stole from her… I stood there very uncomfortably and frankly very annoyed and waited for her to finish. She finally did thank God because I did have to go to work, which she seemed to have forgotten. I should have told her right there how I felt and not dropped my clothes off but I was in such shock I handed her my clothes and left.
I did mention this incident to my boss who proceeded to tell me that this business tries to give them a deal and then charge her more then she told them… Based on the classless behavior of the owner I am very sure this fact is indeed the truth

Honest service and great quality! This is the best dry cleaners in Kitsap. They always know my name and have told me when items are not worth cleaning because the stain isn’t removable. It’s nice to have a cleaners that is personal, professional and easy to communicate with.

Do NOT. I repeat do NOT go to this place. $ 18 per pair of pants to get hemmed. Customer service SUCKs. The owner blamed my pants being too short on one side because one leg is longer than the other and said they don’t measure both legs when hemming if you’re not «old.» That is the craziest thing I’ve heard yet!!! STAY AWAY! $ 72 for 3 pair of pants and a dress to be hemmed.

Worst experience ever. Took a brand new gorgeous ball gown to be altered and cleaned. Alterations were way over priced and were shabby at best. Seams showing and not put back correctly. Puckering where should be smooth. The cleaning ruined the dress to the point I could not wear it. Lifted the lace and fuzzed anywhere there was lace. They further pressed a poly/​satin gown causing the material to scorch and melt. Anyone who deals with formal gowns should know that you should steam them do to the types of material they are made of. Owner not willing to fix or could not fix it but would not do anything to correct the situation. So a new dress ruined to the point that I will miss my event because this all happened 2 days before the event. The owner was very good at insults… told me basically my standards were to high. So if you want your garments cleaned and returned back to you in the manner at which you left them don’t take them here.

$$$$ The prices are outrageous. I called around and did a comparison after I picked up 4 items and spent 45 $!!! They did a «fancy» up-​charge on each one of my items, a simple sweater without buttons $ 7.45 a pair of my husbands dress slacks $ 8.45 and two denim jackets $ 36! Eighteen dollars each! When I called around the average price of a jacket was $ 7.50. The most infuriating thing is the fact that they advertise their 20% military discount, but they up-​charge first! When I questioned them on the prices they justified it by saying we don’t pay our workers minimum wage.
That said, I will admit that they do a great job with the cleaning of the clothes. But, if they are trying to justify these up-​charges with «we need the money to pay our staff» that is not good customer service. So I will be taking my business elsewhere…

There’s a brand new dry-​cleaner in Poulsbo by the Thrift shop off Hwy 305 near Bond Road that is offering to clean any garment for $ 5. Took my clothes there and they did a great job. If you want to pay $ 22 to pay for a dress to be cleaned rather than the $ 5, then by all means, continue to go to this way overpriced dry cleaner. It’s your money.

Ruined my silk shirt and wouldn’t pay me for it. Sister was rude and they couldn’t care less. DO NOT GO HERE. Old town cleaners is much better.

DO NOT GET ALTERATIONS HERE! I dropped off my wife’s dress to replace the zipper. The owner was a very nice lady and said we’ll take good care of it. When I picked it up, my wife no longer was able to fit into the dress. We went back to inform them what happened and the co-​owner (sister) immediately said «she must have gained weight, we did not make it a tighter fit.» oh really? In the few short days you had it, she gained that much weight?! Or maybe the dress just shrunk on its own. She was very rude, she ruined my wife’s pricey dress and did not even offer a refund. I will never go back here again, worst work and customer service ever! I’d expect this type of customer service out of Detroit or New York, but Kitsap County? Unbelievable!

Honestly, I was kind of stunned to read the negative reviews when I logged on to write one of my own.
My husband is a firefighter and a member of the honor guard, so we have quite a bit of dry cleaning on a regular basis. We have NEVER had a negative experience with this business, in fact, we drive out of our way to come here because of some of the best customer service in Kitsap County. The owner and her sister are very friendly and helpful. They carry our items out to the car whenever they are not busy with other customers, and we are (and look) far from wealthy. I trusted them with my wedding gown 8 years ago and they did a beautiful and professional job with it. They have repaired and altered many things for us over the years, and have always been very reasonable. They have been good about letting us know if something might not be worth repairing, or even that some items might not even need drycleaning at all! They are involved with the community, which is important to us, and are always willing to go the extra mile.
In short, I am known to be a very particular and «picky» customer and I wouldn’t go anywhere else in the county to have my clothing dry cleaned.
Ultra Cleaners is A+++ in our book!

I took my choir robe here to have it cleaned and pressed and also fixed since there were some stitches coming loose on it. I normally go to a place in Bremerton close to work, however I didn’t want to make a trip out there just for that on my day off, so I decided to give this place a try. They did a good job on the repairs and the dry cleaning, but I only gave them three stars because I had some issues with them:
1) The price — absolutely INSANE! $ 38 for dry cleaning and repairs — the place I usually go charges me $ 16 for dry cleaning my choir robe (never had repairs done there but I doubt they’d be high enough to make the total $ 38).
2) Their staff ‘goes home on the weekends’ — and apparently the weekend starts on Friday — they said they have no staff Friday or Saturday (closed Sunday) so if you drop off an item on Friday it won’t actually get processed until Monday, which for anything else wouldn’t be a problem, but I needed my robe on Sunday for service, so I didn’t drop it off the first time I went in — I waited until next week when my day off was Thursday and even then the lady looked at me like it might not be do-​able.
I think I will continue to go to my usual dry cleaners in Bremerton.