Enterprise Rent-A-Car

Prepare for a hefty wait time. One customer service rep with a line of people. Some change process management needed here desperately.

Customer service is great, unless you have a problem with the car. I rented a car while my car was being repaired from an accident. When I picked up the car it was clear that the office was understaffed as there was a 30 minute wait just to pick up the car first thing in the morning, however, the employees were friendly. During the course of my rental I had the check engine light come on in the car, I contacted the office and they told me if it was running fine not to worry about it. The next day I noticed a large bubble in the sidewall of one of the tires, which made the car unsafe to drive. I contacted the office and they said they did not have a car available but would try to get me a new car the following day. I did not hear from them at all over the weekend and Monday I called to have them pick up the car. I was told they would call me back to arrange for pick up and they never did. I ended up calling the main 800 number and once I told them I would have the car towed at Enterprises’ expense they made arrangements to come get the car. All and all I went four days without a car, which I’m sure they still charged the insurance company for, and they made no effort to find a replacement or make the situation right. If you are confident that you will get a safe operational car I say rent with them, if not find another company because they will make no effort to assist you if you have a problem.

After traveling all over the Country and renting many a car, I can say that this branch of Enterprise is the most professional and absolutely the best customer service I’ve enjoyed.
I’ll be returning here to have Elyse handle my rentals from now on.

Ali was fantastic, even with the short notice and limited vehicle availability they had at the moment!

Staying at an RV in Breckenridge I realized I really needed a car. Enterprise picked me up and brought me to the office and I got a brand new vehicle. After I returned the car I got a call making sure I was satisfied. The staff were funny, respectful and knowledgeable.