John’s Waterproofing

very very poor work bad jpb thay did I would not called again no way

I’m really impressed with the folks I worked with! Carolann helped us come up with a solution that fit our budget and Czar and his crew were amazing — they worked so hard and put in a ton of work to make sure the job was done well. I was really impressed. You know what’s really cool? After all of the digging and sump install they started laying the new vapor barrier but they did so without their shoes! They removed their shoes outside before going down into the crawlspace once the new plastic went down. It just shows they take great pride in their work.
After just buying our house the last thing we wanted to find was water in our crawlspace. We’re do-​it-​yourself folks but this job was more than we wanted to tackle on our own (and the stakes were too high). It was really nice to find a company that specializes in this type of work. They answered all of our questions and gave us lots of options: bare minimum to cadillac. We worked with them and did some of the work ourselves to get the work into our price range. It was so comforting to know that Czar and his crew were taking care of things. I have a lot of respect for the crew and couldn’t be happier with their professionalism and the work they did. Trust me, it’s a small crawlspace and they just kept saying, «It’s not bad!» Just really great people with great attitudes. HUGE THANKS!!!

We used John’s waterproofing recently and were very impressed with their work. The only downside was they were so booked out it took them a month to get to our house. They installed gutter system in just one day and the brand-​new sometime. It all looked very nice and professional and it kept the water out too! Everything was very very clean as well. No garbage or debris left behind. Overall five out of five stars

After some research, we called Johns Waterproofing for an estimate. When Jake Bilyeu came he went into the crawl space, took pictures, explaining each situation and showed where mice were coming in (yikes). Jake is knowledgeable with the whole process flow which helped seal the deal. Forward nine months and we’re ready for the anniversary inspection. Past winters were very cold in the house especially in the bedroom. Since the encapsulation, it’s not been as cold and we haven’t had to turn up the heat as much. And no smell and no more mice from the crawl space. Installers were VERY mindful of our furniture and tried to minimize dust and dirt; cleaned up daily so we could use the space in the evenings; friendly crew who explained every day what part of the project they were on. The whole experience made me very comfortable recommending Jake and Johns Waterproofing Company.

My partner’s love for horses has kept us in a «vintage» Victorian farmhouse in the country with a vintage leaky basement for 22 years, which has resisted every effort at getting dry and keeping dry. We had an elaborate French ditch system installed by a well-​regarded landscaper that worked well, except when it rained really hard, for prolonged periods, at least twice every season. Then we tried bentonite injection by a company out of Washington. Expensive, and ineffective, plus it expanded a small crack which became a major source of water coming in that they have tried to seal 5 times until giving up and giving us a partial refund. After almost $ 20,000 I was ready to fill it in with cement, but my neighbor suggested John’s. Three record rainfall seasons almost under my belt and the basement is still dry. Just added a dehumidifier too on my recent annual service and that has made a world of difference to the whole house. I have a lot of time and money into classic pinball and arcade games, and now have the confidence of moving them downstairs, much to the delight of my significant other. Their sump system has an alarm on it which we have hooked up to our alarm company’s system that can tell us any time there are water issues. It’s gone off once when the hot water hose to the washer burst and was spraying out the back of the machine. That bonus saved me a ton of grief and a saved a lot of blood sweat and tears ($$$$$)in my collection.

As newbies to Oregon and things like basements, we had no idea where to go when our basement started leaking shortly after buying our new house. We choose John’s Waterproofing for 3 reasons.
1– We always do our best to support local businesses
2– The 40+ yrs they’ve been in business and numerous awards
3– Most important, when we asked around so many people said, «I wouldn’t hire anyone else»
And we are so glad we did! They were professional, stuck to proposal price, did the job in half the time we expected, crews were polite and took great care of our home.
Fixing our basement was a huge investment for us and a little scary so it was so great to have such a positive experience. It’s been nearly 2 years and not a drop of water! That says it all!
Thanks, John’s!

Worst construction nightmare I have EVER experienced.
The original guy that started the project was suddenly MIA. out of the country. «Robin» then took over this job. He seemed like a nice guy… so, we decided to move forward. This job was supposed to be 2 – 3 days max. I was shut down and out of business for 3 ½ weeks. Enough time to put someone out of business. Which they almost did. My business still remains incomplete. This job started in October 2015. They installed a sump pump, underground water gutters, tiles, painting, electrical and plumbing. Every time we turned around it was another expense. Another delay.
I have waited to write this review for many reasons.
1.) this was a very traumatic experience.
2.) I became very ill during/​after construction.
3.) the amount of dust is still a complete nightmare and has caused me great illness.
4.) the gutter system makes the basement freezing cold and has dramatically increased my energy bills.
5.) the sump pump has a very foul odor.
6.) this job was thrown together with absolutely no job plan in place.
7.) they completely took advantage of my time.
8.) they dropped the ball on every level.
9.) they disrespected me and spoke badly of me to the building owner in attempts to save themselves.
10.) they never completed the job or returned any calls.
Installing the underground gutters required them to remove all the tiles. In which they suggested placing mismatched tiles to save money. I arrived to my business where they were behind schedule and I had to personally purchase tiles, grout and paint in attempts to complete this job and reopen my business. (should not have been my problem) There were many times I arrived and nobody was there. They had guys that were not professionals doing professional work. My toilet had to be removed to place new tiles. In which last week a new toilet had to be purchased as the original no-​longer worked after they put it back. Another expense on our end. They hired «Rite-​Way Electric and again another nightmare. Which has to be removed and redone up to code. I learned a lot during this process. Being a female is tough when dealing with construction guys. They were mean, dismissive and verbally abusive. This definitely toughened me up and the next crew I work with to fix all these mistakes I will be following my gut and not ever allowing anyone to disrespect me the way «John’s Waterproofing» did.
The ONLY positive thing I have to say about this company is: Pedro was the only bright light in this nightmare. Thank god for him.
Clearly, I do not recommend this company and do not even see how they are still in business. Don’t fall for the banana in the tailpipe with all their promises they can’t keep! ((((BEWARE))))

So we are going through something very similar to what other posters experienced. Simply put — can not get a response on 2 follow-​up questions we asked 6 weeks ago on their proposal (they disclaim any warranties for some of the work and we had a follow-​up question on that). Was told we would get an answer back shortly (in October) and radio silence. Also told it could be scheduled by end of November and that date has come in gone.
Key person was apparently on mission, which is commendable, but they didn’t tell us they were going before they left and have still not responded to our 2 basic questions since returning.
This would be a single star, except that my in-​laws used them and thought there work was good (additionally they were prompt on the initial response, just our project appears to have disappeared into a black hole over there).

I hope Johns has fixed its receptionist issues. I am here to let all know if your problem is urgent enough you would call more than once and wait. My basement leaked daily in my basement 800 squ ft to be exact. They did the estimate and the work cheaper than the competition. We were able to put up walls and even regular carpet and pad because they’re system works so well. I LOVE johns and what they do!!!
Notice all negative reviews are about receptionist issues. A simple fix considering you are calling about a costly complicated issue. The system works and has been working for me for over 6 years not a drop of water on the ground. Even with a seasonal stream pointed around and at my house my basement is 100% bone dry!
They are the experts and the techs and guys who do the work know what they are doing.
Johns waterproofing you guys ROCK!!!

So the gentleman who came to our house was awesome!!! Won’t call him by name as a courtesy though I probably should. He showed us how we could do some of the fixes ourselves and then promised to price out the stuff that we couldn’t. Never happened and it is bewildering and really disappointing as he was so friendly and took time to explain things so throughly. I called 3 times and spoke with the company once and the gentleman twice (DIRECTLY) confirmed my email etc… Nothing. If it weren’t for others having the same issue I would maybe have tried a fourth time but instead we went ahead and got a bid from Terra Firma. If you have precious time to waste, try to go with Johns waterproofing but we don’t and I really can’t figure out how companies like this stay in business!!!

Just moved into our house and found water in the basement the first week there! After calling a bunch of other businesses for our specific problem, John’s waterproofing seemed the most professional and had a solution that worked best for us.
Once they got to work they were through, fast and accommodating.
We were very satisfied with the end result and would definitely recommend them to anyone with Basement water problems.

Had a very similar situation to another reviewer. We had a project and Robin — a head guy came out to bid on it. We got a bid with many high end options but we had other projects and expenses and after some time it became apparent that spending that much money on a crawlspace wasn’t going to happen. So I called back to see if we could talk about less expensive options. The woman who answered the phone did not want to let me to talk to anyone but insisted on sending someone out, even though they had measurements and details of the space in the prior quote. I just wanted to see what other options there might be. I had to tell her that I am not going to have someone out at this point and if I can’t talk to someone I’m going to have to call a competitor. So finally she put me through to Robin’s voice mail. He never returned my call.
May 2016 update. Never did hear from Robin or anyone else at John’s. Hired another company, got the work done and happily moved on with my life.

We have been customers of John’s for about five years. We have a problem basement that already had a sump pump when we bought the house 17 years ago. At one point that pump failed, and we had 5 – 6 inches of water in the basement and a lot of misery. Even after replacing the pump, whenever it rained, we were anxious, and with good reason. We tried external drainage solutions, which did not work. Finally, we got in touch with John’s and had them install a perimeter drain all around our basement and a new large sump pump with a battery backup. It was worth every penny. We have only had a couple of small issues come up since then, which Caleb has promptly solved in the most effective way and at reasonable cost. He is always knowledgeable and a real pleasure to work with. The office staff including Marisol and Maureen are very helpful and responsive. We have a great deal of peace of mind, knowing John’s has fixed our problem and will come out promptly with solutions should concerns arise in the future.

We contacted John’s because several people highly recommended them, but I’d have to say it was just one big disappointment. We had water issues in our finished basement that required the installation of an interior drainage system. We first had the problem a couple years ago and called three companies to assess the problem and give us an estimate for fixing it. One company gave us an estimate on the spot. The second gave us an estimate a couple days later once they reviewed our foundation drawings. John’s never followed up, although we were not very persistent with them because we decided to wait on doing the project.
Finally, a couple years later, we were ready to move ahead. Since we had heard some more good things about John’s, we gave them another shot. Oddly enough, we had a nearly identical experience. The system design specialist was certainly nice enough and seemed knowledgeable — wanting to know more about the problem hiding behind the sheet rock. So, we offered to tear out portions of walls and send pictures of the foundation. Soon after, we received an emailed estimate, so we felt we were on the right track and asked for final meeting to run through the details of the project and make sure we understood what would be done. Then silence. The specialist stopped responding. The business was theirs to be had, but they just dropped the ball.
After a month, we called in a competitor, got an estimate, signed the contract on the spot, and had the crew in our house two weeks later. John’s may have been perfectly good, but we’ll never know. Did they have bigger jobs to do? Was the specialist just a flake? Whatever the case, it’s something to be aware of if you are considering hiring them. As for the competitor, I will hopefully be publishing a positive review of them soon if all goes well. So far, so good.

If this is the same John’s that operates out of Silverton (but services NW Portland too) you can’t go wrong using this operation.
I (even) had some snafus; some solutions to a basement leak we tried didn’t work, I got caught in the crossfire of an employee who quit — BUT they never gave up on me or my leaky problem.
John’s did not charge me for work that was not successful (they put it toward the job that finally did the trick) and the office people were always kind even though I called and called and called.
This is a group that is very experienced and does not quit on a customer.
They always do a solid job with their work.
Leaks are tricky things in old houses. John’s knows their stuff and if an initial try is not successful they hang in there until it is solved.
Their prices were reasonable and everyone I dealt with was patient (even when I was not) and persisted. When I had a few «issues» with work or employees they responded positively and quickly.
This review is honest and includes problems as well as successes.
I would work with John ‘s again and can easily recommend them without reserve.