24 Hour Fitness

Really bad customer service. Pushy people and the gym is very unkempt. You leave there feeling like they just want your money. I visited the new kickboxing gyms and was greeted by very nice trainers. Clean areas and classes were organized and not at all crowded. Very positive atmosphere. No one walking around with inflated heads. You feel like they are not just in it for the money. Very affordable and everything you sign is explained very clearly. Plus the workout was great.

I understand that this club has been neglected for a long time. Since I took over as GM the gym much different. Please come visit us and take a look for yourself. We have just invested over $ 500k in renovations including a state of the Art outdoor training facility. Thank you

Extremely aggressive sales jerks! DO NOT give them your phone number! They will hound you day and night. DO NOT give them your email address. They will spam you for the rest of your life, no matter how many times you unsubscribe. No thanks!

I see a lot of negative reviews on here so I’m going to clear up and state my opinion. This location is a nice open gym and isn’t packed and crowded unlike the Thousand Oaks 24 Hour Fitness. If you really care about just lifting you’ll be fine most people who actually care about working out don’t really give a you-​know-​what about how old the equipment is as long as it works that’s what matters. Never had a real problem with bad equipment, every once in awhile there’s a machine not working but no real complaints. Currently the outdoor area is under construction and they are adding turf and sleds to the outdoor area which is very exciting. I don’t really see a lot of negatives about this gym and I think it’s one of the nicer 24’s I’ve been to.
Pros:
Wide open gym not packed
Friendly staff
Nice wide outdoor area
Equipment is fine
Basketball
Squat rack
Cons:
Way crowded on Mondays
General Manager is an asshole, thinks he’s jacked he’s really fat and yells at people for slamming weights. Also has an ugly girlfriend

I’ve been trying to figure out which gym I want to join being new to Simi. After doing some research I found that Costco offers a membership for 24 hour fitness however some locations do not accept it. So I came to this location to find out if this location accepts it also wanted to work out to see if I even like the place seems easy enough right? Wrong
I walk in and wasn’t greeted by the girl at the front desk bc she was on the phone and I understand not all establishments train associate to make that type of engagement with customers. She got off the phone and looked at me so I asked her my question about the Costco membership. She called who I am assuming is the sales associate to which she answered my question «usually we accept it, I don’t see why we wouldn’t» ok thanks.
The sales guy is at the counter at this point and asks if I have a membership I said no, he asked if I ever have I said yes many years ago. He said oh your in our system then and you probably wouldn’t be able to use the Costco membership. Ok I can accept that. He begins to offer me the membership rates I let him know I never been to this location before and I am not prepared to make a decision. He blankly stares at me (I’m a sales person at this point in the conversation you would think to tour me around the facility) well I didn’t get that offer so I asked for a day pass he said it would be $ 20! Lol! But he wasn’t kidding. He stated it was corporate policy so I walk out at this point.
I remembered on the corporate website they offer FREE 3 day passes! so I emailed myself one and read the fine print aka «corporate policies» and it states I can redeem this pass at this location as long as I haven’t been a guest or member within the last 6 months.
I went back in and the girl at the front desk told me she doesn’t deal with sales so I can go talk to him and pointed at the sales guys office. I read him the policy and his response was every location is different. I informed him this pass was specifically for this location. He brought up his branch manager having different rules. Make up your mind are you a corporate place that follow policies or not? I’m sure he just wanted to get rid of me and allowed me to workout. Not once during this whole experience did he check my pass or ID.
I got the feeling he didn’t want to be helpful since he wasn’t making commission off me on the spot since I didn’t sign up for a membership and was openly interested in the Costco route. I understand helping customers who you won’t directly make money off of isn’t the ideal situation but it’s part of being a sales person. Maybe 24 should consider paying a percentage of the Costco membership to their associates? Or invest in customer service training?
None the less I must thank them for fueling an intense cardio session :)

This gym is alright at best. It really isn’t worth the money especially with their shady business practices. Don’t expect them to be upfront and honest when you sign up. I called beforehand and asked if they could do something for me regarding my account and they said YES just come into the gym in person. When I come in person, I hear that what I wanted couldn’t be done. What a waste of time. I can’t wait until my contract ends. Please save your money and find another gym.

Has a few areas for deadlifts, squats, and strength training. Nice volleyball area. Half of the treadmills and cardio machines have broken displays, the incline doesn’t work, or generally «out of order.»
The hot tub is always full of sand and nasty.
The bathrooms are always DISGUSTING. Much cleaner at Tapo, but even then, I’ve seen cleaner gas station bathrooms.
The water fountains have varying temperatures. The one nearest the basketball court is warm, but the water in the large «zumba moms» room is the coldest.
They recently increased their membership price which really sucks.

I have been a member of 24 hour fitness for 2 years and I recently moved to Simi Valley from Thousand Oaks. I never had any problems with the location in thousand oaks. However, This location managed by Beth and John Franco is causing me to cancel my membership. Not only is it dirty full of filth, mold, and broken equipment, but today I was there for a quick 30 minute cardio session and then I returned to the locker that I locked my stuff inside to find that MY LOCK HAD BEEN CUT AND ALL MY STUFF STOLEN. Cell phone, wallet, Keys, ect I PANICKED A bit! I ran up to the front and said someone stole all my stuff! They laughed and said don’t worry we have your stuff in lost and found! I asked why, and they told me because I had left my stuff in there overnight and they had to CUT MY LOCK! I told them WHY I WAS ONLY HERE FOR 30 minutes tops?! The manager John Franco came out and rudely said your lock has a sticker we had to cut it… I again repeated I had only been here 30 minutes and I don’t recall any stickers this makes me want to cancel my membership. John Franco responds with «We have over 11,000 members I don’t give a SH**… In over a year of going to the other location i never heard anything about any stickers or any members having their locks cut after being at the gym. I told John Franco the club manager he owes me an apology and a new lock this is obviously a mistake, I wouldn’t leave my house keys wallet and phone here over night, that makes no sense I was only here for a half hour! John Franco says no I don’t owe you sh** that’s not my problem and if you keep bothering me I am going to cancel your membership. So then I went and grabbed a new lock and paid another $ 9 so I could lock my stuff up ‘SAFELY’ and take a shower. I have never been treated so rude by an employee of a company. Stay away from this place, its so filthy you’d probably end up getting sick and they might cut your lock without reason or warning while you are working out! STAY AWAY BEWARE go to lifetime or Golds fitness it’s worth the extra couple $, this place is TRASHY and treats their members like GARBAGE

Hello. When I first enrolled in my 24 Hour Fitness membership in 2007, I paid $ 450 dollars (approximate) up front. By doing so, I would be locked in at $ 29.00 dollars a year. I’ve been told verbally that it was guaranteed. Now, I noticed that my renewal fee is $ 79.00 (approximate) dollars. Now, after carefully reviewing the contract, I noticed that 24 hour fitness can raise my fees, which are printed in the small print possible. As a matter of fact, is the smallest print on the contract and it states it as such on Page 2, Section 3, SubSection 3©, last sentence. I am very disgusted at this sales pitch tactic. This company has misled me in believing that I had a killer deal. I should had listened to my gut feeling at the time of signing the contract. BUYERS BEWARE!

After years of ups and downs this location is falling short. New cardio equipment awhile back which was nice. The front desk staff has changed often but they do their best to have a smile and greet you. Now they have a new manager. The maintenance on everything is slow/​slipping badly. Bathrooms/​locker rooms are not the cleanest. Equipment repairs to broken machines/​missing/​bent pins and the like is slow. Rowing machines falling apart, displays not working. Tired of having to nicely mention equipment problems that the front desk staff can do little about other than put up another sign. Search google and you’ll see that it appears a class action lawsuit is formulating on the renewal increases. Just read the reviews of late, nothing to brag about. Greed and mediocrity have taken hold at a new corporate level and trickled down. Very unfortunate.

Bye-​bye. No management feedback relative to the lack of cleaning, miserable, disruptive music blaring over the PA system and now infomercials that today told us,“be sure and wear clean clothes”. That was a slap in the face and the last straw.
We quit after almost 15 years. Boy, that was a load off our shoulders. Now we belong to a much cleaner gym, no blaring music and no infomercials being jammed down our throats.

Pros:
Great location
Friendly staff
Always open
Not too busy when I go
People leave me alone
Young crowd
Not pretentious
Provide cleaner & paper towels
Watch tv while exercising
Decent music blaring
Bathroom if I have to pee
Close to a grocery store for errands
Cheap membership @ Costco
Cons:
Dirty. I actually fear I will catch something, hence my OCD steps in and I clean all equipment pre & post use rather neurotically.
Hot inside
Broken machines everywhere
Partially working machines
Same broken machines for months
Musty moldy gross bathrooms
Apathetic vibe
No one seems to clean machines after use
I, honestly, could not ever see paying more than the Costco deal– so my experience will end at the close of the 2 yr deal. But that’s ok. This place is not really anything I will miss.

Been coming here for 10+ years and this place has just gone south. I only come for classes and that’s about it.
Front desk employees are normally very nice.
Equipment is very old and always broken. People leave weights all over the place and no one is monitoring any thing. Also, towels are not mandatory and it is pretty disgusting to have to clean up after someone who doesn’t bring one. Drinking fountains are constantly broken. Lockers are moldy and need a good cleaning.
Only good thing about 24 is that they are everywhere and I can walk into one at anytime.
PS Thousand Oaks 24 isn’t any better. If you would like to stick to a clean 24, Tapo is where you should go.

Tried this gym out since i happened to be in the area, its not too bad and not too shabby, like the fact that i do t have to wait for machines. Theres not alot of people that work out when i went which is a fri night in comparison to the northridge 24 or the west hills 24 that i usually go to. Love that they have a basketball court that it was easily for me to play than have to wait for an hour at least in other 24 clubs. My only gripe about this place is theres no towel service!

Had to leave this gym due to pure filth. Mold, scum, and dirt are three words that come to mind when I think of this gym. I originally got the Costco deal prepaid for 2 years which was the best bang for your buck anywhere. I wish I had known then what I know now. Locker rooms are genuinely disgusting. Smells like pee and old sweaty man with a side of black mold. Cough cough I think I may have picked up a respiratory disease dude to the trees growing out of the shower grout. Gross. I can proudly say I will never EVER work out here again.

The equipment here is horrible. Just re started my membership here after a couple years. Same equipment same crap that doesn’t work. 3 of 4 bikes were broken today. Amongst other things that were not full operational. Canceling membership and going to Golds

Sitting in this packed gym so annoyed I felt compelled to update my review. Outdated, broken equipment. Too few bench presses. Exercise bikes from the early 90s. Dangerous, poorly maintained machines. Broken steam room. Far too many people to get a persistent workout accomplished.
If there was ANY other gym in this part of town I would not be here. I urge you not to join this gym unless, like me, it’s simply the only option in your area.
Terrible.

The staff here is excellent and very friendly. The equipment covers a wide range of variety which is nice. The Sauna and steam room are great additions.
The reason for such a low rating has to do with the quality of the facility. This gym is never clean. The machines are absolutely filthy. The men’s locker room is by far the dirtiest locker room I’ve ever been in and it does not get clean. Urinals and toilets are often wrapped in garbage bags. The showers no longer have curtains (issue for some people). The showers do not drain and there are dirt stains on the floor and tile wall not to mention the locker room showers have flys in them. The steam room often not on and I honestly do not think it has ever been cleaned. The sauna is just as dirty.
The equipment in the gym is worn and tired. Machines are often broken and out of order for extended period of times. Example — the lat pull down machine broke 3 weeks ago… it is still out of order. The cardio equipment is a Petri dish for germs.
Coming from an LA fitness, I expected equal, if not better conditions from 24hr fitness. LA had a cleaning crew on site working all day constantly cleaning and/​or fixing equipment.
Overall the gym is decent. But needs to be deep cleaned asap. This place is filthy and I would not recommend others to come because of the cleanliness of this facility.

I love the amenities that makes this «sport» location feel like a «super sport». They have a group x room, indoor basketball court, two outdoor tennis courts, an outdoor swimming pool, a sand volleyball court, and BBQ grills. Wait what?! — yes, BBQ grills. This gym is smaller compared to some other locations I’ve been to but it’s fitting for Simi Valley. It can get really busy after-​work hours so going later at night is preferable.
The machines are in okay shape. They could be updated. The locker rooms don’t feel so clean. I recall when there these tiny little flies in the showers but that has been improved. I believe the clean staff has also been improved. For a while, they had a male janitor cleaning the women’s locker room, which I found inappropriate because he wouldn’t announce that he was coming in. Later, (there must’ve been complaints), he would shout in if there’s anyone in the locker room before going in. Anyhow, the flies were eventually not in the showers anymore. So good job on improving a not-​so-​great situation!
The amenities makes it worth it. I have yet to find another sport location that has tennis courts. So please message me if you do find one! So regardless of the locker room situation and mediocre equipment, I’m still a fan!

So I’ve been working out at this gym for a couple weeks. Here’s what I concluded:
The 24 hour on Tapo is way cleaner but this one has way more facilities like tennis court, volleyball, pool, and cycling. It’s really not packed if you go later like me. I always seem to grab whatever machine I want. It’s not a bad gym but I wish it was cleaner in regards to shower and bathroom sinks.
Pool: Heated at night, and 3 lanes. Often there are things ie) leaves and such floating around) so I just grab a pool net and do it myself). I usually work out at night so it’ s near empty when I go which I love. Listen, I’m all about sharing and that jazz, but I hate sharing pool lanes. lol By the way, there are no towels provided.
Sauna:Co-ed…quite a surprise when I stepped in to find this out.
Cycling:I really DISLIKE their bikes only because they are outdated. At La Fitness we used to have a little gauge with numbers so if our instructor was telling us to push it to 5 we knew we were aiming for a resistance of 5. However, these have knobs with no numbers so you can’t gauge if you can «hang» with the instructor.
Tennis Court: Really nice. I used to play racket ball but I like these courts and often they are empty. I played once so far and I loved it.