Cold Stone Creamery

Ice cream no doubt is great and has an excellent brand name behind it but I will definitely not go back there thanks to poor hygiene, unfriendly staff and the owner. Staff member made a mistake when he made our order and when we asked to correct it, the owner told us that they will only make a new order if we were to pay for both!!! What a waste!!! Would rather drive to T. O cold stone if I crave it next time.

Great ice cream! Service was excellent! & the shopping mall where this is located is really nice — it’s clean, well lit & has plenty of outdoor seating. There are a lot of other shops near by so it’s prefect for an afternoon stroll and a quick bite to eat.
There are so many options and combinations of ice creams, toppings, sauces, waffle cones, baked goods, and candies, you are only limited by your imagination. My family and I are definitely coming back!

These kids NEED adult supervision DESPERATELY! I had to sit in line for 10minutes watching this kid at the counter flirt with this girl that seemed like his friend. He was working slow getting all her ice cream ready and talking to her the WHOLE TIME. And decided it was cute when she asked for a sample after she got her order done and HE ate it instead. He was also cussing the whole time even though 5 other customers were in the store. I had to walk out because the man in front of us wasn’t even being close to being helped and none of us were even acknowledged. Seriously so unprofessional… please get that tall kid with light brown hair some better training and supervision please… never coming back here again. I wish I could give it 0 stars.

What else is there to say it’s Coldstone best ice cream on the planet, how ever my experience at this one was none other great, customer service was very friendly and accommodating for the fist time I had a create your own which was basically just a banana split on a cone. The best one I have ever had nothing against there creations but this was the finest thing I have eaten. Thx Coldstone team I will be seeing you again soon.

If you’re a fan of Cold Stone Creamery, make sure that you join their email list for coupons. I can’t remember the last time
I actually paid for anything here combined with the gift cards that we’ve gotten for random celebrations.
This Cold Stone Creamery is a bit smaller than others that I’ve been to, and the flow is a bit awkward. They need to put stickers down on the floor or something to show people where to go because a lot of customers come in confused about where the line is.
The service has always been courteous at this location: they greet you, serve you with a smile, and say thank you at the end. They’ve never gotten annoyed when you take your time with samples, even if there’s a line.
They advertise three sizes: like it (small), love it (medium), and large (gotta have it); but they also have a kid’s size which is about half a scoop in a like it cup. They have a variety of waffle cones/​bowls (dipped & not dipped) for you to eat your ice cream creation out of. You can also get a shake, an ice cream cake, or a quart of ice cream.
They have a wide variety of «signature» ice cream & add-​in combinations to choose from, or you can come up with your own combination.
They don’t have a wide variety of base ice cream flavors, but that’s because you get to decide what you would like to add to it! The ice cream flavors include your standard vanilla, chocolate, mint, coffee, and strawberry, but they also have cheese cake, sweet cream, and cake batter (my favorite). Every once in a while they’ll have a special flavor, but it’s really up to the store you go to. I haven’t seen it done, but from what I’ve been told by the employees they make the ice cream in the store. They also have yogurt & sorbet, but I have found that different stores have different flavors at different times.
Next is the fun part: the add-​ins! They have just about every type of typical ice cream mix-​in you can think of: various candy, chocolate bars, fruit, fudge, brownies, whipped cream… I just wish they had hot marshmallow.

I love this place had a awesome ice cream will always recommend it they add so much what you like

Fantastic! Open until 10 so I can always get my latenight fix. The dudes who work there are super friendly and will throw in an extra Reese’s Peanut Butter Cup if you ask nice enough ;) Try the new Oatmeal Cookie Dough Ice cream… Bomb! Once you’ve had Coldstone, you’ll never go to Baskin Robbins again. TREAT YO SELF!

I went this store a few times.
Always taste so good (coffee is my best one)
So I wondering why.
Worker tell me they make ice cream theirself every 1 or 2 times a week. They are not receive from company.
I recommend this store for who want fresh and high quality ice cream.

Pretty nice Cold Stone location. Conveniently located diagonally across the street from the Regal Cinemas.
The ice cream is delicious and they have plenty of mix-​ins to choose from. Some of the flavors are seasonal, so there are always new ones to try. Sometimes I like to just get one of the Signature Creations and other times, I create my one mix. There are endless possibilities!
It is clean and well kept. The employees were very friendly and seemed like they enjoyed what they were doing. They even dealt with the extremely difficult customer in front of us with a smile and no complaints.
This location gets super busy. We came on a Tuesday and the line was out the door. It did move quickly though. Plenty of parking, although you might have to park a little farther out due to some of the other restaurants/​stores being busy.
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From decadent different kinds of ice cream flavors all the way to scrumptious tidbits that you can actually add to the ice cream. My favorite flavor of ice cream here is the birthday cake flavor with Kitcat’s in white chocolate chips added to it. The only thing wrong with this place is that it is always busy with a line out the door which takes anywhere from 20 to 30 minutes to get your ice cream. They also have some of the best tasting cakes you could possibly get especially when it’s hot out.

I’m not pleased with how I was treated by the manager. Last time I was there I showed him a coupon I had and he said it was good but not for what I ordered. He told me to use it next time. So I went in and this time I ordered signature creations, more expensive, and then he says it’s not the right coupon. For good business ethics he should have honored it anyway. He said he would and he remembered saying it. I would never have ordered this but I didn’t want to just leave and disappoint my kids.
I’m upgrading from 1 star to 3 stars because the owner/​manager had been more pleasant lately.

Ice cream tastes AMAZING. been going for years, one of my favorites.. Crew is great. One thing i dislike, I Always get hassled regarding coupons. First, you have to print it out, which is so 10 years ago. Then they always tell you to read the fine print; Ok the Font is SUPER SMALL in your ads that you email. Isn’t it the point of a coupon you advertise and honor what brought the customer in the first place. not like I bring a coupon from months ago. adjust your policy, or you will lose lots of loyal customers.

The service here can be good but it can also suck. Employees do not say thank you when they are tipped, do not sing, or dance. I quote an employee said, «I don’t do anything I don’t have to do.» That is no way to treat your customers. Twice I have come here and had to correct how they were making my ice cream because the employee did not listen to what I wanted. 2 stars for the cleanliness and for their product.
But, frankly, I will go to Baskin Robbins. Their ice cream isn’t as good but their employees aren’t rude. If I am going to pay a lot for ice cream I’ll pay for the better service.

I love cold stone ice cream!!! so I visited so many different location but simi valley one is the best Great and Excellent services. Especially owner and manager are really nice! and awsome! their always kind to every customer when I am waiting the line and they always treat me like I am a valuable customer. Store looks always clean and neat! Everything looks perfect and great. THANK YOU :)

Ice cream and servers are always great. Owner/​Manager is a total turd. I had a coupon that clearly said June but he denied the coupon and made me pay the full price. No big deal. I’ll just never go here again. Which is too bad. I know cold stone refunds the individual stores for the coupons like this. But this guy will lose a customer, the duchess no less, over a bogo coupon.

Cold stone has been my absolute favorite forever, and this location def is perfect! They always pack the ice cream in the bowls to the point where it’s pretty much over flowing. Pure awesomeness.

I love cold stone. And very nice services every time.
Olso, tastes is very good. My family’s eating the ice cream 2 – 3 times a week.

As far as ice cream goes this is one of my favorite places!
The «thing» it seems like recently has been all the new make your own frozen yogurt places, but sometimes you want just some ice cream and the toppings mixed in rather than just on top. The service is always good but can be slow when there is a group of people or someone ordering a large amount of ice cream.
I will be going back here and enjoying some after dinner treats for sure!

Oh no you will NOT charge me $ 5.00 for the world’s tiniest cup of ice cream, and no you will NOT fail to understand me three times in a row when I ask for hot caramel on top, and no you will NOT give me one tiny candy bar stuck into the tiny mound of vanilla ice cream when I asked for crumbles.
Oh wait, that’s exactly what you did… so I should say, no you will NOT do this to any of the very smart people I hereby warn about this expensive, idiotic establishment with no business sense, not the kind people who are smart enough to go to Baskin Robins for twice the quality at half the price.

When I give blood I’m usually given a free coupon for ice cream from here. This visit was sparked with a free blood-​ice cream coupon. I’ve been here twice now. Their ice cream is always good. Very cold and quite flavorful. I really do enjoy it. This particular visit I went with the Cherry Vanilla ice cream with gummy bear mix-​ins. The gummy bears froze and were kinda difficult to chew.
But, in their defense, they gave me exactly what I asked for. This place is all about trying new things. New Ice creams flavors with different mix-​in combinations make this place a choose-​your-​own-​adventure with each visit. Some combinations win, while some miss the target. That’s the beauty of places like this.
Good job Coldstone Creamery.
Cheap, generous, tasty as well as adventurous.