Kitchens Etc

Poor communication and even poorer service. Two things you should never have to pay someone for on any project.

We just finished with our kitchen remodel and I cannot express enough about how satisfied we are with Kitchens ETC. Dean and all his crew were always on time and professional. Thank you for doing such a great job!

We are so happy with our kitchen and family room remodel we would give them ten stars if we could. Debra helped us design our dream kitchen and was with us every step of the way, turning what could have been an overwhelming task into a wonderful experience. Dean, the owner, dropped by almost every day to check on his crews progress and answer any questions we might have, making suggestions to us and giving direction to his crew. The crew were always on time, very professional and very polite. It was clear that they wanted us to be happy with their work. We gave Dean our budget for the kitchen and he stayed within it. Any extra costs were because we kept adding items to the remodel. Overall a wonderful experience. We would not hesitate to us them again and highly recommend Kitchens Etc.

We had our kitchen done in the Fall just in time for Thanksgiving and couldn’t be happier. Dean and crew were great, no problem was too big… and all was addressed immediately. Also liked that someone was with us nearly everyday. We would highly recommend Kitchens Etc.

No remodel headaches whatsoever! In fact it was a true pleasure and actually fun and creative to work with Debra the designer and Dean the owner on a total kitchen and family room remodel! From the beginning they listened to what was important to us and gave us great ideas that made it all come together. They never tried to push more expensive materials, and even suggested less expensive options that we were unaware of. Everyone on the construction crew was the type of person you would enjoy having in your home. They were all punctual, cheerful, and willing to help beyond just doing their job. The remodel finished on time and within our budget. We couldn’t have asked for more, and now we have planned to do a second project with them.

Dean created a fabulous design for our small kitchen and it is both beautiful and functional. It helped that we chose higher-​end cabinetry that is very rich looking. The remodel schedule went fairly well, with only a couple of glitches toward the end. The only part of the transaction that left me feeling less than satisfied was that the demo team moved our appliances onto our wood floor without proper protection. They also pushed our heavy leather sectional couch across the same floor. Needless to say there are several ugly scratches. Dean sent his floor expert who really couldn’t fix it without sawing up the pieces and trying to replace them (without any inventory in hand). We asked for monetary reimbursement for the damage instead and were given $ 200.

Had Dean and his crew do a new kitchen and laundry room for our home. They did a great job on the design and install. Highly recommend kitchens etc

My husband and I waited 3 years after owning our home to save up enough money to finally remodel our very outdated 1970’s kitchen. The things that were most important to me were budget, time frames and quality. I wanted to find a kitchen designer and cabinet installer who could give me a beautiful, functional new kitchen within my modest budget. Prior to deciding to go with Kitchens Etc. I met with a few other local cabinet designer/​installers who were quite expensive and also met with Home Depot. Surprisingly, Home Depot is not as inexpensive as you might think, even with their promotions and 10% discounts, the cabinets and installation only priced out to be only $ 2,000 less than Kitchens Etc. for what I thought was very inferior design. (Kitchens etc. design, delivery, install was around $ 12K. Home Depot often has to give you fillers and where cabinets could only be a certain size, the designer gave me a vertical wine cubby which I didn’t even want but she didn’t have a choice. That is just one example of some weird design decisions that HD wanted to give me.
We worked with Dean from Kitchens Etc. who came out to my home, took measurements, listened to what I wanted and within a few days later, we met on a Saturday at his showroom to go over his design proposal. He was very patient in answering our questions and explained every item on the quote thoroughly. The one thing that I want to warn homeowners is that Home Depot gives you just cabinet costs. They do not give you estimates on all the prework (demo, electrical, plumbing) and associated renovation work (countertops, backsplash, electrical etc.) — so it will seem like they offer a good price. Kitchens Etc. gave me a quote end-​to-​end which although it gave us a bit of sticker shock, it was so helpful to really budget properly for this project.
My dad is an electrical contractor and I have built contacts with a local plumber, countertop and flooring contractors of my own, so I asked Dean if it would be possible for Kitchens Etc. to just design, deliver and install the cabinets. Without hesitating, Dean said «Sure! No problem.» Dean continued to be this accommodating, helpful and responsive throughout the whole process. He never tried to upsell me on more expensive cabinets (like some others do, warning me that they will fall apart after a few years). He never warned me that coordinating and general contracting my own kitchen remodel was going to be hard. He even went out of his way to mark the kitchen after the demo for the electrician to know where to install new outlets and lights. His detailed quote gave me a good roadmap to follow when directing my contractors. I could go on and on about how easy this process was thanks to Dean and Kitchens Etc. He always returned my calls promptly no matter what question I had (big or small), whether it was his problem or not, he always helped.
The cabinets arrived on time as promised, installed on time. I wanted to complete the remodel before I had my first baby (I am pregnant) and Dean explained the timeframes to me and met them. It ended up being perfect because of all the prework we needed to complete. The installation crew that arrived, led by Chris was extremely professional and skilled. It is clear that they do this a LOT. It is complex and yet they make it look so easy. They were pleasant, friendly and hard working.
The kitchen turned out BEAUTIFUL. I can’t believe it went so smoothly and Dean’s design expertise and professional cabinet installation crew was a big part of it. Today was the last day for finishing work and I couldn’t be happier. I highly recommend Kitchens Etc.

I checked numerous places from warehouse centers to specialty shop and found them to be in the upper half when it came to price, but when you look at all that is included with Kitchens Etc. the decision was clear. Their designer (Jennifer) listened and gave us multiple designs to start with, then made suggestions but always listened and worked with what we wanted. She walked us through each of the choices and was outstanding in her field. Each of the workers that we met were professional and took great pride in their work. The work was not signed off until the owner and I went through the completed kitchen and made sure we both were satisfied with the work. Anything that was not up to his satisfaction was corrected before the final payment was made. All in all I have never worked with a contractor of this quality.