Pep Boys

Amazing people here! I love everyone here and they take great care of me, always answering all my questions and giving me great pricing. Nelson is the best!

They got me in the door promising they could do a job when they couldn’t, just to get me in the door. They then gave me one quote to do another repair and when I called them back, they raised the quote by $ 250 and told me that it could still change. Final thoughts, their written quotes aren’t worth the paper they are printed on. This place is unprofessional and disorganized.

I normally do not have good experiences from this company. This place was a total refreshment though. It was 8:30 in the morning on a Tuesday, I had a tail light out and we were trying to get back to the DMV to take a driving test. I wish I caught his name, but He did the normal sale of the brake light and came out to install it.
My car does not have a access to the brake lights from the trunk, you must unscrew it and then by able to pop out the rivets on the opposite side without breaking the shell/​cover. This gentlemen spend over 25 minutes trying to get it off without even saying he needed to get back into the store. Normally every car place I know like this would have given up after about half that time. I want to thank them for a super job!
The two bulbs and the cleaning kit combined costed $ 9.47 total. Very reasonable. If you need help they will go the extra mile to help you here and being only about 2 miles from the DMV was a huge help as well.
Very highly praised here and I wish to thank you and your store!

19.99 oil change. Need to make an appointment though. Other than that great friendly service. Highly recommended

Went in at the last minute with no appointment and Paul took care of everything! No hassle, competitive pricing, and Paul was very transparent about the costs and the labor time it would take. Glad Pep Boys is so close to where I work, I don’t think I’ll take my car anywhere else. Thanks Paul!

Everytime I’ve come into the auto service dept. the guys have been very helpful. I was low on oil once and Nelson took a few minutes to show me how to check it, and add oil when needed between changes. Today I came in with my car half broken down and barely driving. Eric was very quick to help and ran a diagnostic check before scheduling an appointment later that day. Being a woman who knows nothing about cars, I know it’s easy to be taken advantage of (crying hysterically doesn’t help) The guys that work here have gone above and beyond to be helpful and I am very grateful. They have each taken the time out to explain what they are doing and why it’s needs to be done, making sure I understand each step, which is something no mechanic has ever done for me. I can’t say enough good things about the staff here!

I needed a new headlight and new wiper blades for my Hyundai. I bought what I needed, cashed out, and within 2 minutes, Manny came up front to install them for me. Super helpful and he did a great job. Thanks, Pep Boys!

Horrible Service.
Terrible Attitude of the staff.
I can’t believe this store is still in business.

I have been dealing with the pep boys in thousand oaks california for over 4 months now. After leaving my car in their shop for 2 weeks, I went to go pick it up and there were still issues that were not fixed. So i left the car for another week. After picking it up after the 3^rd week, there was a large scratch on my car from door to door. After 4 months of dealing with these guys, not getting responses and talking to corporate several times, the issue is finally being resolved. I would stay FAR away from ANY PEPBOYS!

I went in to get some parts for my vehicle and Nelson helped me out. He was spectacular. Honest and will defintely go back to see him again. It’s nice to have someone you can trust!!!

I found out that Pep Boys change my oil but they never change my filter Oil filter now my Oil is back all black again!!! Mercedes Benz owner 2009

Went in last week to get my car serviced. My check engine light had come on and my car was driving really rough. Nelson helped me out big time and took great care of me! He really knew his stuff and got my car fixed right up. I felt absolutely comfortable with the service they did to my car and will definitely go back next time I have an issue or need work done on my car. Always trust the boys! Paul and Eric are great too

I used to get all my auto service done at the dealer and once I moved to Simi, I tried pep boys. Nelson is the manager here and he is the reason I keep coming back. I had no appointment the first time I came in and he was so busy. He took care of me despite how busy he was and was extremely friendly. I know I can trust him and he always has the customer’s best interest at heart. Thank you Nelson! Thank you Pep boys! I’ll keep coming back.

I just want to thank eric and Paul and simi valley pep boys for an amazing service they went above and beyond the call of duty thanks guys for all your help… you guys deserve a raise.

Fantastic, quick, honest service!!!
This is my first time getting any repairs at PepBoys and I definitely will be coming back. I called at 10am on a Saturday nonetheless just to get a quote. Not only was I shocked at the affordable price but they were able to take my car in immediately. I was there to get my brakes changed, and as they were looking at them there was another issue with my calibrator. I felt they were so honest and helpful. Could have easily taken advantage of the fact that I needed my car asap but they did everything the could to get me back on the road. The it that was helping me out, NELSON, was very friendly and knowledgable. Klaus, one of the mechanics was also very friendly and helpful. They suggested further repairs to keep me safe on the road and I will definitely be back to have the do those repairs. Completely satisfied! Thank you NELSON, Klaus and PepBoys!

Had a bad battery. Spoke to Nelson over the phone. He told me a good time to come. Came in Nelson and Alex were both very helpful. They resolved my problem by replacing the battery under the warranty. It was super easy and fast and great customer service. Wish more people at other businesses were as efficient as the guys that helped me today. Thanks.

Don’t trust the boys I had an appointment at 11o’clock to have my car look at. The employee that was supposed to look at my car he said we is running late because his car broke down. Why would I have him look at my car if he can’t even take care of his own car. I waited over an hour and half. I was told by the manager he was the specialist of suspension.

I came in and asked them to pull the check engine codes from my car– took about 15 minutes, but they squeezed me in. I had three different codes, all related to emissions. I asked them if there was any way I could pass a smog check if they cleared the lights for me, they told me I would have to get catalytic converter changed (costly). They told me they didn’t do that work at their location but offered to refer me to a local mechanic. I ended up clearing the codes, driving for a bit then passed smog with no issue. The light didn’t come back.
Not sure if they were intentionally lying to me to get business or if they genuinely thought parts had to be replaced.
I do appreciate them looking at the codes and talking to me free of charge, they just happened to give me bad advice

Arriving with a dead battery and an appointment, I was prepared to spend $ 210 or so for a Bosch battery for my Audi. Once Nelson looked at the battery, however, he determined that it had not lasted for the full 5 year guarantee from the installation a few years before. He told me he had some good news for me, and sure enough I walked out a half hour later spending only $ 113! Pleasant surprise due to the diligence of an employee, Nelson, and his obvious concern for me, an individual customer.
You won’t find a more honest shop, I’m sure.

I am updating my review and lowering the rating due to the abysmal service I have received lately.
Long story made semi-​long, I had this location rotate the tires on my vehicle. Immediately afterwards, the «low tire warning» indicator would not turn off. This is where the comical and incompetent service began.
On my first trip to get the issue (which resulted from their own incompetence) fixed, I was told it was a weekend and they were too busy to help me.
One the second trip, Nelson the manager brought his mobile computer to my car to reset the tires. Although he was a nice guy, he said his recent update of the machine somehow went bad and didn’t include Ford vehicles. «Please come back later.»
Today I went back for a THIRD TIME. Incredibly, I was informed that Nelson was not at the store today and he was the ONLY PERSON who knew how to use the machine. Perhaps this is the reason for the problem to begin with?!
So now I need a FOURTH trip to this store to fix THEIR mistake. It’s beyond pathetic. Once they fix this situation (assuming they ever do) I will not be returning.
I’d also advise anyone else who is considering giving this location your business to think twice.