Simi Valley Cycles

Purchased my FZ-​09 from Rick. I had an amazing experience!
I shopped multiple dealers for OTD pricing and trade value of my 2013 CBR. Rick was able to give me an home at price and there were no games involved.
I got a fair price for my CBR which we applied towards the FZ-​09. The pricing on the FZ-​09 was 500‑1000 dollars less than anyone else.
Everyone was friendly and made me fell welcome. The finance manager also made the process painless and listened to the type of terms I wanted.
You need to check out this dealer for your next purchase!

I purchased my 2016 Yamaha Raptor 90 here after attempting to buy one at TO Power Sports. I dealt with and am very impressed with Joe Gunderson, who is very helpful, knowledgable and informative. He is a no pressure salesman who lets you decide at your own pace. He beat the other guys price and I will be returning to him to purchase a YZ450. He will treat you well, is a very nice guy and I have referred him to friends who are equally impressed by him.

I thought I established a decent relationship with sales, etc… whenever, I come in to test ride certain bikes, they would always say we are here when you are ready. I always said it would be soon. And soon, came I had alot of cash and a top BMW to trade. You never, pay full price on motor vehicles. there’s always room for negotiations. This place played games for 2 days.
To make a long story short: DON’T SHOP HERE FOR YOUR MOTORCYCLE! Purchasing a brand new motorcycle should be enjoyable, not stressful. I went to THOUSAND OAKS POWERSPORTS, got a great deal on my trade and cash. I was out less then 1.5 hours with a brand new 2015 motorcycle! :)
Go to THOUSAND OAKS POWERSPORTS, first!!! They will work with u and no BS, like SVC.
PS. After, purchasing my new bike at TOPS, I stop by SVC and said how do you like my new bike. Needless, to say they were very upset! When you play games you lose…
*They have 1 STAR by default. 0, is what they really deserve.
THANKS, I had to get that off my chest.

This review is solely based on customer service. Went in on a Saturday afternoon to look at bikes and not one person came up to me and greeted me. I passed by every worker in their business and no one reached out to me to ask if I needed help. Um hi I’m trying to purchase a motorcycle here. I’ll happily take my money to another business that will treat me with the customer service someone would expect when making a big purchase.

Been buying bikes at SVC since the early nineties, I’m in Burbank and lucky to have them near by, couldn’t be a better place for accessories service and sales

A+ service from
Chris
Tim
And the general manager Duayne
This is an establishment that truly cares about the customer and puts them first.
They are meticulous about the servicing
They also charge significantly less than pro Italia and LA cycle sports for service on my 2013 Triumph Street Triple R.
Repeat customer here!
They also beat cycle gear with pricing on an the pin lock insert for my shoei

Duayne, Kevin, Joe and all the folks at Simi Valley Cycles made buying my motorcycle a great and everlasting experience, I felt as welcome as if I were with family. I would definitely recommend them to anyone in the areaI and so had to post this in my appreciation. Simi Valley Cycles proved to me that they are an excellent shop and they know motorcycles, because they ride them themselves. They stand behind their bikes and they are interested in trying to fit your needs and get you out riding! They provide a friendly knowledgeable staff that stands behind their product at excellent values!

DO NOT BRING YOUR BIKE TO THIS SHOP! WARNING. After bringing my motorcycle in when the engine stopped running, they told me all that was needed was a carb clean and a valve adjustment. After approving 3 separate charges and 3 phone calls later. The bike still did not run. Keep in mind that they have charged me over 800 dollars at this point. They said the bike is in better than new condition and that everything is ready to go. I get home and start the bike and the engine runs for one minute and then starts dumping coolant and stops running. When I brought it back in pissed that I had spent this much money and still did not have a running bike, they responding by saying that they had fixed something different and needed another 600 dollars to repair the current problem. My bike is worth around 1800 dollars and they were trying to charge me almost the entire worth of the bike. THESE PEOPLE ARE SCAM ARTISTS AND SHOULD NOT BE TRUSTED WITH ANYONES BIKE. I wouldn’t even trust this shop to fix something as easy as a bicycle.
BAD, BAD, BAD!!!

I found Simi Valley Cycles selling a used dirt bike on craigslist so I went in to check it out. Rick & Joe were extremely helpful on explaining the ins & outs of the bike even though it wasn’t theirs or new. Thanks guys for hooking me up with the 125 & helping me get it on the carrier. My daughters dig it! As far as buying a used bike, my transaction went smooth. 5 stars.

I went in with the understanding that they are a triumph service center, since they are, after all, a dealer. I brought loose forks along with new springs and explained what I was trying to achieve. The manager was very helpful and said yes, they can do this! Satisfied with that answer I left the forks and springs and left them to it. A while later that day, I am told that the top cap on one fork is bad. No biggie, I told the man to go ahead and leave them the way they are, I’m going to purchase a new top cap and possibly gold valves since I’ll have the time to wait for the parts to ship. Man says no problem! A week later I call them and inform them that the new top cap and valving is in, when would be convenient for them to drop them off? I’m told that no one informed the service Dept to hold off and they rebuilt the forks with bad parts. I go down there with new top caps and gold valves and ask to talk to the mechanic or rep that I had spoken to on the phone. He tells me they can take them back apart, but it will cost me full service price again. Flabbergasted, I ask to speak to either the manager or owner. I talk to him and the mechanic talks to him and we explain our stories. The manager apologizes profusely and says my guys will make this right. I ask the mechanic how much will it be to change the valving, he takes one look at the bag of shims and says «we can’t do that» I explain to him that the man I spoke to on the phone said «yes, we can do that!» The manager says confidently that his men will be able to do that, so I leave the parts, instructions, build procedures and leave them to it. A few days later I’m calling to check in with them and they tell me I better come down, there’s a problem. So I drive down and am told that they can not get the cartridges apart and have already broken some tools trying. So I ask them for the tools and they say due to insurance purposes you can not work in here. OK, I get that, so I grab the cartridges and the gold valves and shims, bring them home break them apart, reshim and apply the new valving and reinstall into the cartridges and reassemble. The next day I bring them down, and instruct if there’s any length difference between the new and old, adjust accordingly. A few days later they call and inform me that everything is good to go and that I can pick up the forks. I drive down and look them over, and check function. They’re rock hard. I ask how much of the preload spacer needed to be cut off. The same inept mechanic informs me, «none, we simply pulled stock and dropped in aftermarket.» Confused, I ask if they were both the same length, and received a no, the race tech springs were longer. Again, I am upset and have them call the manager. I explain what the status is. Tell him this is twice now. He offers up a partial discount on the third try and I had to ask what made him think I would continue trusting his Mechanics after this poor showing? He explained that they’re good Mechanics, but not specialists. I explain that a quick call to race tech support would’ve told them how much to cut off the spacers and at this point I believe that the mechanics are completely incompetent and I wouldn’t trust them with servicing my edger. He couldn’t take anything off the second service, so I told him, I get it, its a business. Asked for every piece that came from my forks or that I brought in, in hopes that someone would be willing to fix what had happened. Luckily I found Exceptional Suspension Products in La Canada/​Flintridge, whom initially said they wouldn’t touch someone else’s work. I explained my nightmare and they got a better understanding of the situation and were more than willing to help. Couldn’t recommend them enough.
Only reason this place gets 2 stars is the manager’s attempt at making things right, twice.

Customer service is not their specialty, im not asking for HJs but some acknowledgement to a potential customer would be nice. I have been there many times (i live 30 mins away) and on several occasions it seemed i was not in the right place… and im a triumph owner.

I can not let me stress this… Can not say enough good things about everyone in the shop. My wife just bought me a triumph and knew nothing but the model I liked. They worked with her for 6 months till she was ok with me riding. Then when she went in they bent over backwards and made her feel #1. Helped with everything. They even brought it to the house while I was working so that it would be a surprise when I got home. To top it off they put a bow on it. Then on his day off the owner came over and did a full walk through.
Who the hell does this in this day and age? Simi Valley Cycles. That’s who.
This is my first ever review in Unilocal.That should say something. I can’t wait to start adding bits to the bike. Just so I can return the favor.
Thanks guys. See you soon.

I have a problem with their sales and service. They advertised a bike for $ 6,000. I went in with the ad. After they were done adding misc fees they wanted $ 8,200 and my motorcycle as a trade in. They were going to sell my motorcycle for $ 5,000. So they were really going to get $ 13,200 for the $ 6,000 bike.
I declined to purchase it after they turned down my offer of $ 8,000 for the $ 6,000 bike. They called me three times to see if I would come back in. The bike sat in their shop unsold for many months.
On another occasion I had my bike in for routine maintenance and they called to say the battery was completely dead. The only problem was that the battery was brand new and was purchased from them a week earlier. They then backed off their story and replaced the battery.
I am now trying to remove my bike seat to do some maintenance only to discover that they fastened the bolts on the seat so tightly that I probably won’t be able to remove the seat without stripping the bolt.
They are lucky they are the only shop within 20 miles, though they won’t see my bike again.

Purchased my 2012 Road Star here. Got a nice deal and they’re good guys…
like Kevin (Finance), Nick (Sales), Chris (Service) and my favorite mechanic, Greg.

²⁄₃ of the parts guys R horrible at looking up and ordering you the right parts. Parts prices are 40−50% higher than online for the same parts. The service manager I think, the big guy, is rude and talks to you like ur putting him out. I used to take all my bis to Honda but their gone now so I tried SVC even though my friends warned me. Go to TO power sports.

My drz125 ran really bad and was missing in the mid to high rpm range so after a week of taking the carb apart 3 time and cleaning it out with air compressor and carb cleaner, several jet sizes and going over the electrical system by checking wire connection s etc I was stumped. I couldn’t figure out what the problem was. I figured it had to be electrical because it didn’t seem to be a fuel issue. I decided to take it to Simi Valley cycles to see if they could diagnose what’s wrong with it. «BIG MISTAKE!» I talked to the service manager Chris about my drz125 and explained what I had done so far, Chris told me I had to rebuild the carb even though I told him it wasn’t the carb! I told him the bike wasn’t worth much and I couldn’t spend a lot of money on it so I brought it to them to diagnose because I wasn’t interested in a process of elimination that would require replacing everything until they figured it out. Chris wouldn’t consider diagnosing the electrical/​ignition system until I had rebuilt the carb. I told he could check the intake manifold because I noticed it had some slight cracking and maybe there was a vacuum leak. I left the bike and a week later he called and said the intake needed changing and it runs better but not perfect so I went down there and it ran exactly the same and when I told him it was no better he said «so your calling me a liar?» Again he told me it’s a carb problem, I told him I don’t think it’s a carb prob, I I think it’s electrical, he acted like I was a moron and wouldn’t check the ignition system unless I paid another $ 80, I’m thinking I just paid him $ 80 to diagnose the problem, why should I pay another $ 80 to diagnose electrical/​ignition?! He felt it was the carb and I didn’t want to waste money so I told him to go ahead and rebuild the carb but if that didn’t fix the bike ide be pissed off because I thought the carb was fine., he said he’d understand if I was pissed. 2 more weeks go by and he calls me and says the bike is fixed, I go there and pay $ 311 including the $ 60 I paid for a new tire and $ 260 for new intake manifold and carb rebuild and I pick up the bike. When I get home I fire up the bike and its not fixed, it still has the same exact issue. its missing like crazy and unridable. I drive Back for the 3^rd time and when I see Chris and tell him it’s not fixed he looks at me like I’m crazy and says it ran perfect this morning! He says my muffler tip is missing and thats probably why it does’nt run right so I said take a muffler tip off one of these used bikes you have for sale and put it on my bike to diagnose and see if that solves the problem. He says «we don’t do that!», At that point I lost it because what he’s insinuating is that I gotta buy a new $ 140 muffler to find out if that’s the problem and if not I will not only be out the $ 260 but I’ll be out another $ 140 because they don’t just sell muffler tips for that bike, you have to buy the whole exhaust system! I started yelling at Chris to fix it and all he would say is don’t yell at me in a careless manner, meanwhile ignoring the fact that I was the one losing money and getting taken advantage of!
Chris had cost me $ 260 replacing parts that didn’t need to be replaced and I warned him ide be pissed and now I’m not supposed to yell about it?! I’m supposed to buy a muffler on top of it and let this jack ass spend more of my money on stuff I don’t need?! I told him I was going home and to call me when the bike is fixed, it had been a month! Later that day I get a call from the mechanic Chaz who is working on my bike and for the first time I was talking to someone that seemed to have an understanding of motorcycle repair and my situation and wasn’t brushing off everything I suggested, he tested the electrical system and eventually found a wire that goes to the stator that was loose and causing the problem all along, he soldered the wire and the bike runs perfect. He even found a muffler tip for me in some boxes of junk they had out back. Chaz and the rest of the guys at SVC seem cool and know their shit but Chris is one of those cocky jackass’s who just wants to spend your money and act like your the stupid one while having no idea what’s really wrong with your bike, Avoid Chris at all cost! To ad insult to injury When I went back to pick up the bike chris ignored me and had someone else deal with me. He didn’t even have the courtesy to acknowledge me or offer a discount or apologize for costing me $ 260 instead of what should have cost $ 80 or less. I had a good experience when buying my new Yamaha at SVC and when buying from parts dept but stay far away from service manager Chris!!!

I wanted to give my feedback on Simi Valley Cycles and say they are great, specially Duane who did everything possible for me to get a bike.
I didn’t buy a bike with him for another reason but in the future i’ll definitely reach out to them to get any service done or to buy a new bike.

Love this place. Needed a carb rebuild on a 1995 Yamaha Wolverine. Tony said he could do it and have it back to me before the holiday weekend and he came through with his promise. Prices were very reasonable and the work was done perfect. Thanks again Tony!

I would just like to start by saying I did not have a good experience, started out great until the paper work was pulled out. All the sudden the price changed, I was told to go home and sleep on what they offered. When I came back yet again the price changed significantly, rejected phone calls and dis honest rude customer service. Bait and switch id say. I wouldn’t recommended this place to any one. Of coarse they is much more that has went wrong in between all this but not going to right an essay. It’s simple don’t go here go to wheels in motion.

Sales review: Came in for a piaggio mp3 but walked out with a Suzuki s40. Paul and Kevin were friendly, helpful and honest.
Story: came to check out the used piaggio but was told someone was coming to buy in 40 min. I thought it was one of those sales strategies to pressure me to buy. I said I had to think on it and grab a bite next door. I came back after lunch and was indeed sold. LOL *good sign that they were upfront about someone else being interested* Worked with me to match me to my awesome bike. Even when I wasn’t sold on the color on the floor, Paul took me to the back room and he had THE ONE.
No comment on service yet. I currently only have 260 miles on it. Stay tuned for service review