The Decor Store

I used to love this store before I bought something and had to deal with rude sales clerk and manager/​owner Mark.
I’ve never been treated so poorly in a business establishment. I could not make them understand common sense.
I was insulted and told I was just like Donald Trump!
I guess customer service is out the window. I was trying to keep my money in Ventura County instead of ordering from the Internet.
I waited several weeks before posting this so I had a cooling off period but couldn’t let it go.
Mark apologized thru his sales clerk and wasn’t man enough to tell me himself.
Oh well Mark, your loss!

I found a couch I loved here and ordered it. A few days later someone called me and told me half of it would be back ordered for another month and a half but half would be in next week. (I know this is not under their control) I came in to talk to them and see if I could cancel my order. Everyone was so nice and tried to find a way to get my couch all together from the supplier. They ended up refunding my money, it was a bummer to not get the couch for them but how they handled the whole situation was awesome. Any chance I have to buy anything else from them I will! Thank you for taking good care of me décor store!

The two happiest days in a Décor Store customer’s life is the day you pay an arm and a leg for one of their lovely prelit Christmas trees and the day, just a year later, when you decide to take control of your Christmas future sanity and use wire cutters to cut off every single string of its twinkle lights. Now I have a beautiful unlit tree I can enjoy stringing whatever colored lights I want on it for the rest of my life. This store’s prelit Christmas trees are a racket. Warrantys are useless if you have to drag 60lbs of tree back into the Simi Town Center to get repairs. They know you will surrender and just buy a new tree to get on with your holiday life. This prelit tree nonsense is just a way to continually sell a steady stream of expensive trees to customers who have given up the backbreaking activity of hauling home fresh trees on their car roof. Prelit trees are pointless existential torture. We never had a day where some part of the tree did not go dark. I watched the instructional Youtube videos. I became an expert using the ProLightKeeper at home. It was no way to spend a December. Get even. Cut every light off and begin to enjoy your fake tree the way God intended. Now I am excited about next Christmas. I can put my tree up early and string clear, colored or any color I want and never have to cope with watering or plugging in a dead tree again.

The Chandler, Az store is missed. When the Scottsdale store also closed we called main office and was told they were going to open a store last fall. So far, nothing. Was hoping they would open another one soon but with the reviews it might not be such a loss. After all, we do have several Hobby Lobby’s.

Just came from the new location I’m the Towncenter. There were two people in the front speaking a foreign language. I stood by the front door for a few minutes (I was the only one in the store) no one greeted me. I browsed for a few minutes more, but nothing extraordinary caught my eye. I like the flow of the last location better. Chose not to spend my money somewhere that
doesn’t greet its customers.

I’m disgusted by the bad customer service at this place. My mom and I go here every year to purchase decorations for Christmas. We drove 30 minutes just to go there today for their Christmas sale. When we got there, the Christmas section was «closed for inventory». We asked one of the employees if we could take a look really quick since it was still all set up and no «inventory» was even started. She said no and that they owner just decided to cut it off 2 days ago. She went to ask the owner if we could take a look and less than a minute later she cane back with the same «No» answer. What is wrong with people now a days? Are business owners really that rude and selfish. Is understand if it was all boxed up but not when it’s still hanging there on the sales racks available to be purchase. Besides, the regular items are way over priced, it’s dirty, there is no customer service, all in all, Michaels and Joann’s are far better than this shit hole with nasty, greedy owners. Get some class.

A little pricey but tons of Christmas décor. My wife was so excited from all the possibilities. (I was too!)

After my post on Unilocal… Décor stepped up to the plate and repaired my love seat. I still believe the quality of the couches are questionable, but they’ll work for now! You really do get what you pay for in life.

The people that run this store are rude. They mainly sell furniture now and their return policy is not logical. I ordered an item and it didn’t come in the time they promised. I will not shop here anymore. Cheap!!!

This location is great. We always seem to find great items here, and if you diligently look around their store, you’ll find great deals on some incredible pieces. The staff here is also friendly, and very helpful — Carlos has been a great help in general, and Paz is an excellent designer when it comes to custom made piece.

I must update on the review I gave. After posting my review The Décor store contacted me and told me I would have the table in about a week. It was exactly one week and 2 days they called and the table was delivered. My husband went to pick it up and the gentleman in the back that helped him with the table was extremely helpful and very kind. I will go back and give them another try.

Awesome place if you love décor!

Location is odd, in an out-​of-​the-​way business park but is a great shop for unique gifts ($ 2 chocolate-​scented candles shaped like cupcakes!) and holiday decorations. Return policy is strangely strict but they are clear about the terms. Loved the shop and the prices, would rate higher if allowed more flexibility in the return policy.

This store has beautiful things and I have been a regular customer for several years. Based on my recent experience I will never step foot in this store again. I was putting on a reception and 5 days prior to the party I purchased $ 200 in packaged fabric decoration for the tables. I ended up having less guests then expected. I needed to return 3 unopened packages with receipt. I went the first day after the event to return these items only to find out that they close early and I missed it by 10 minutes. The 2^nd day was a Sun. On the 3^rd day I went back only to be told by 2 rude individuals I did not make their 3 day return policy and they wouldn’t even give me store credit. Business must be so good that customer service and losing customers is of no concern to this owner.

All my needs for Christmas decorating were met in one short visit. I now have a spectacular gold/​red– themed 10 feet tree and spent less than $ 100 in beautiful decorations.

Well, their closing time may be earlier than we’d like (so, go on a Saturday), but the fact is, their merchandise is, if nothing else, so much fun to look at… ESPECIALLY AT THE HOLIDAYS… ANY holiday. I love it and can’t get enough of it. Christmas time? Oh, it is SPECTACULAR… and it’s not even my holiday… but I sure love coming here when they get it all set up. Heck, I’ve bought my share of ornaments and hung them around the house… every color, every theme, every shape that you can imagine. Wonderful gift ideas, and room and room after room of this. Also, they are priced so reasonably. Their furniture is somewhat steep, but they’re really large pieces, and well, I can understand why they charge what they do. The gift items and other décor, though, are reasonable. Even my husband wants to come here when I go. Check this place out… it really is fun !!

What kind of place that sells Christmas tree ornaments and lights close so freakn early. You would think on their busiest time of the year they would at least open past sunset. Well they don’t seem to have any business sense because iit seems every time I pass here there they are at least 3 or four other cars leaving dissapointed for driving all the way here to be rejected access. So if you are looking to buy some Xmas lights here these people want you to buy it the day time when it’s nice and bright. don’t waste your time with this place.