The Home Depot

I have to say, the customer service was really outstanding from my experience. I had ordered something online and it was delivered to this store completely wrong (several pieces missing) and the lady at the front spent over an hour on the phone with their customer service while I just shopped around the store. She totally made it right and she did all the legwork to correct the situation — even when the online customer service initially said there was «nothing the could do»! I’m satisfied.

Unprofessional and untrained staff. The garden department needs an overhaul of staff. Everyone was rude, clueless and completely ignorant of the meaning of customer service. They don’t even know how their merchandise is priced. I felt insignificant, invisible and pissed when I left. I will be spending all my future home improvement $$$$ at Lowes. I have alway had ONLY positive experiences at Lowes, in Simi Towne Center!

I’m not giving Home Depot 5 stars, but I am giving Art in Appliances 5 stars! Art is a wonderful guy and always so helpful. I will only buy appliances from him!

I’ve been a customer for a number of years and always able to find what I need. Lately, the quality of personnel is questionable. Very difficult to find an associate for assistance. On a recent trip the individual who assisted was useless and had been drinking. I could smell the booze halfway down the aisle. It appears the store has reduced staff and retained less qualified individuals. Very difficult to spot a staff member for assistance, which leaves you having to make a trip to the Customer Service desk. The store should have a button to push (think Lowe’s) if they are not going to staff appropriately. The clerks in Customer Service are less than enthusiastic to request assistance and it takes multiple trips to the desk to finally get help. A shame! Another store going down the drain.

We bought our new $ 1000 dishwasher here.
We bought our washer and dryer here too.
Home Depot is not accommodating at all with delivery and installation.
They $ 10 and $ 100 you to death beyond the price as well.
Then worst of all your name and cell and home phone numbers gets sold to telemarketers.
The telemarketers call acting like they are representing Home Depot and ask how we like the Dishwasher.
Then the telemarketer goes into a sales pitch for other non related services.
Just murdered with these early morning, late night and weekend nuisance telemarketer calls in the name of Home Depot.
Really sorry we did business here.

Stopped in here to buy some basic home goods and I generally found what I needed. I didn’t ask for help and I wasn’t offered any assistance, though I walked right by several employees who made eye contact with me. I like their gardening and cleaning products and their hardware selection is decent. Store is big, well stocked and neatly organized. Aisles are wide and I didn’t notice anything out of stock. Tools are always fun to browse. I’d return if I were in the neighborhood and needed something for around the house.

We went around and priced french doors to replace our slider. The Home Depot rep came to our house, and we had 2 conversations after that. We specifically asked him about when we should come by to pay for the door and get the installation date on the calendar. He never called back. The store itself is ok, but this review is regarding the sales rep. Failure to close the deal.

Robert was extremely patient and helpful when I stopped by today to find a way to fix my lamp.
The cord had been chewed by my pup and it was one of my favorite lamps so I definitely didn’t want to throw it away. A local light shop quoted me $ 30 to fix the lamp and I knew the parts were less than $ 6.
When I called Home Depot and Robert answered the phone, he told me to come by the store and he would help out. I showed up and he fixed my lamp in the aisle in about 5 minutes with their tools.
After all the lackluster customer service experiences I’ve had over the past this is really a good experience and I will keep coming to this Home Depot for the convenience and prices.

I just wanted to let others know that the staff at Home Dept were awesome ! I just finished up the last piece to my kitchen which was all my kitchen appliances. I met a wonderful and knowledgeable person by the name of Scott. I was impressed on his knowledge and also his patience he had with me choosing the right appliances that fit my needs and pocket book :) I feel I received an awesome price. Scott made me feel at ease and was knowledgeable on the appliances I asked about and choose. I have to say to anyone if your looking about buying appliances of any kind the Home Depot I would give a chance. One last thing all the prices your not going to really find cheaper. And the Home Depot also has extended warranties that are very affordable also ! We’ll keep up the great work you all at the Home Depot ! Also to management you have an outstanding employee (Scott) he’s a true asset to your company :) and knows his appliances:)
Bo V
Simi Valley CA

Home Depot has a contractor feel to it. I’m your typical DIY guy that likes to make upgrades on my home. I prefer Lowe’s where they have the same items as Home Depot but set up like a showroom and have significantly more customer service men/​women walking around.
Home Depot is known to have limited number of people on the floor and when you do find someone, you have to stand in line waiting to ask your question. I believe Home Depot’s strategy is to appeal to those who already know exactly what we need to do versus those that need some guidance. This way they can employ less people. Just my two cents.
Price wise, Home Depot may be cheaper just a tad bit on some items. For tools, go to Harbor Freight first.
There is plenty of parking in the lot and some of the spaces are specifically marked for bigger trucks to give them more space to maneuver larger objects.
The location in Simi Valley gets packed on the weekends. I come here on Saturdays and its a circus! They have just one location in Central Simi Valley and adding another location in East Simi will help with the crowding issue.

Went here for an appointment
With the kitchen and cabinets department. Jaime was great and was able to answer all our questions. We were able to get a quote and a custom layout and print out of our kitchen. She even gave us a small sample of the counter top we liked.

Imagine my surprise when I went to return some items only to discover a corporate policy that says if you don’t have receipt they deduct ¹⁄₃ of the retail value and give you a store credit.
WHAT A RIPOFF
Lowes, here I come.

I purchased a few pallets of materials for delivery to my house. I was told delivery would be delivered today. Was woken up by a call at 6:15 AM… apparently to let me know they were on their way. They showed up at 6:30 AM. I told the guy 6:30 delivery is ridiculous… he basically shrugged it off and said not his call.
So…basically management at Home Depot knows fully well that no business or government agency would accept a delivery at 6:30. They also must know that it breaks noise ordinances to deliver at this hour. They also know that it pisses off neighbors to deliver at this hour. Totally unacceptable.

Horrible customer service, waited nearly an hour for Bill from garden to get some lattice down from overhead stock. Apparently there’s only one person in the entire store that can drive a forklift and he was on break! While telling another associate about my horrible experience Bill raised his voice to me and called me a liar! How does someone like this even work in a customer service job? Lowe’s is just up the street and has much more respect for their customers!

This place is a disaster. (Simi Valley store) I haven’t been here in 15 years because they had ripped me off and pretty much said «Oh well, if you don’t like us go somewhere else» (Now I spend my money at Lowes. And I love it.
I had to go for paint there because my wife likes there paint. Went there originally for 3 gallons of there paint (in Simi Valley) and as usual they «were out of stock» big surprise. Said they would have it in a couple of days, so we go to the Thousand Oaks store and they did have it. (the Thousand Oaks store is much nicer and actually managed professionally) We went back in eight days to the Simi Valley store for an additional three gallons and… Out of stock, when will I learn. This store is so poorly run it truly amazes me how they survive. They store is a complete mess, there employees are so busy talking to each other nothing gets done. You should go in there and just stand and watch… It’s comical. I don’t know why there Reginal Managment doesn’t come down and rip them a new one.
I have been to other Home Depots and they are run in a professional manner but, the Simi Valley store… What a pit.

Our trip to Home Depot today reminded me why we go to Lowe’s.
We went to look for tiles for our bathroom remodel. If we look up and find something we like on display, it was hard to look for them on the shelves. As we’re digging through somebody came and ask if we needed help. My husband suggested that she talk to the manager to have everything arranged and labeled nicely as it was hard to tell where an item on display is located on the shelves. She then informed my husband that she’s the manager. So my husband suggested that she talk to her workers to make sure everything is nice and easy to find. She just flat out said «NO». My husband suggested to have a number system (like we saw at Lowe’s where everything was easy to find) she then again just flat out said «NO». Her suggestion was «we should tell the customers to stop purchasing our products». WHAT??? As we point out tiles to her so she help us find certain tiles, she too had a hard time finding them. Most of the time her answer was «I guess we’re out of that».
We found nice tiles (once we found them), that’s why I’m giving them two stars, otherwise this will be a one star review.

Came in to purchase 5k in windows and doors. Waiting a total of two hours before the associate was able to assist me. Two customers came in after me, 1 needed a door down and other a small window. Both being no greater than 500.00 in total. The only reason why I came here was due to a promotion saving me a few hundred dollars. I now will be going to my other supplier and Lowe’s for all purchases. I know it is not the sales associate Bob who was great! Store needs to learn how to staff and train all associates on customer service. Over all I will stay away from any big purchases and go else where!

I like this Home Depot a lot. Super friendly staff who actually are helpful and they always have a pretty good selection to choose from.

I have remodeling my home and spending an enormous amount of time at the paint department. Jesse is sooo awesome ! I tried to go
To lowes one night to pick up paint samples what a joke !!! I ran out and went to Home Depot and Jesse saved me. Thank you Jesse

Typical Home Depot. not better or worse than any other I’ve been in around the country.
The employees are generally nice. The store is in a typical Home Depot condition.
No complaints!