U-Haul of Simi Valley

Do not be mislead by their lies, they say they put a hold on your credit card when they actually charge your card, misrepresentation 100% when I asked the manager about this he was very quick to interrupt me with his corporate lies. You don’t fool me, but you did get me good ;) buyer beware! Ryder is a much better option. Uhaul = con artists. I explained to him that I would be paying cash at the end but he lied and charged the card. Bad business

Not a bad experience here. I rented a pick up truck to dump some stuff from my house to a landfill.
Price is $ 19 a day, but they get you with mileage. They charge about $.89 per mile and that does not include gas. You pay for that too. Home Depot charges $ 19 per hour and would of cost me a lot less if I went that route.
My pick up truck was a GMC Sierra. It was delivered clean, functioning and had no issues.
What I did not like was that I could not leave my car on their parking lot for a few hours. They made me park about a block away on the side streets. I understand they may not have a huge private lot to park on, but making your customers walk that kind of distance isn’t acceptable, particularly if you are already making an arm and a leg off of me with high prices.
Dropping of the car is easy. Drop it off, a guy inspects it, enters some information into his iPhone and an email receipt is sent to you.
I didn’t have any hidden or surprise costs like others claim. They explained to me to sweep the bed of the truck before dropping it off otherwise they may charge me a clean up fee. They were straight forward with me about where additional costs may accumulate.

Fast and friendly customer service. Had everything we needed for our last minute reservation (since Budget Truck Rentals screwed up). No problems, answered all of our questions. We had a safe and pleasant move using their trucks. The main customer service # we called to reserve was also very helpful and patient with me while finding us a truck. They also price matched us to budget truck due to our situation.

Very professional, courteous. The staff is organized, polite and on top of it. The equipment is well maintained, ready when promised, and of good quality.
I have seen other reviews where people are unhappy. But as I was waiting for my truck, the staff had to turn aside a couple of people who did not have the proper light setup on their cars, and therefore could not accommodate trailer rental. I watched other people who had not made the proper reservation, and were angry when equipment could not be rented to them on a moment’s notice. in both cases the staff handled the complaints professionally and courteously. The customers were neither, unfortunately, and I am certain made scathing complaints on Unilocal.
I will use them anytime I need to rent equipment. I highly recommend this business

I’ve used U-​Haul for many years, beginning in the late 1970’s and the equipment has always been durable, dependable, easy to use and trouble-​free. Their network of locations and website make it easy to find the equipment you need, reserve it and pay. They’re also extremely affordable.
The Simi Valley location was about average. Decent lot, good ingress and egress, pretty good variety of equipment. The weak part about this business is the staff. When I went to rent a small trailer last week, the problems started when I drove in. I saw the only 5×8 trailer on the lot and drove up to it. This isn’t my first rodeo… A young man suddenly comes running out of the office, slightly frantic attempting to redirect me to the parking area near LA Ave. So I turn around and park in one of the spots near the office. After I complete the paperwork, he then directs me to pull into the exact same place I originally was. Go figure…
Then the associate plugs my flat connector into the trailer plug and proceeds to check the lights. He states that none of them are working. However when I walk back and check them one by one, they’re all working perfectly. Uh — OK…
I then get the trailer home and do a quick pre-​trip check, as I always do and find that the tires are 15 and 20 pounds below U-Haul’s recommended specs. Fortunately I have an excellent gauge and compressor at home.
None of these experiences were deal killers and I’ll definitely be back. Just a little weird and unprofessional. Not quite up to U-Haul’s usual standards…

The transaction itself was fine. I didn’t find the people either helpful or unnecessarily rude — just rather ‘blah’…going through the motions. The trailer was fine — it wasn’t nice or it wasn’t junk… just fine. I returned the trailer the next day exactly as planned, it was unhitched, I asked if I needed to do anything else & was told no everything is fine. I went on my way and generally viewed this as a fine transaction. Renting a trailer for the day isn’t a big deal, I’ve done it several times. Later I found out that they had charged me an additional $ 15 fee without informing me. I called to inquire and got nothing but attitude and arrogance about how I was told this (even though I wasn’t) how I returned after hours (which I didn’t) how the trailer was dirty (which it wasn’t). There are far too many options in the vicinity. I recommend going somewhere else.

These folks seem to be good for my needs.
Most of the time I just need a small open trailer.
They are not always friendly which is why I believe they get low reviews.
Very robotic. Never a smile. Sometimes arrogant.
Very unusual if you ask me.
If I could rent elsewhere I would just for the strange vibe.

I see the bad reviews but I called and ordered a small truck to move my girlfriend and the guy who answered was nice, I showed up early when they opened and got right in line, got my truck and got my girlfriend moved, then a few hours later I returned the truck, EVERYTHING went great and would use them again.

I arrived yesterday to fill my large propane tank. I was very patient waiting at least 20 minutes for the young man to explain to a customer the ins and outs of towing one of their little utility trailers. When my turn came up, the same polite young man began filling my tank. Then a rude late 20’s or so man told the kid helping me that there were other customers waiting to return vehicles, and to assist them, that I came after them, when I hadn’t. So after filling my tank, I entered the store to get my receipt. I informed the older employee who was telling the kid to service others, that he was misinformed, that I was for sure there before the others. He was so rude and began acting like he didn’t hear me and ignoring me. So I raised my voice at which time he became belligerent and arguing with me. Then the chubby manager came in and began threatening me and told me to leave the store. It’s no wonder they have such poor reviews. I’d drive to the valley before I’d return here again. They don’t want to sell propane! Really. Do yourself a favor and rent elsewhere. Very poor customer service.

Doesn’t matter what size you reserve online because they’ll give you whatever they want. The girl in the office has a bad attitude too. Poor customer and zero integrity! Avoid!

I arrived at the Simi Valley location from Ventura to rent a trailer needed to to haul motorcycles on our move to Oregon. I have to say that I was not in the best of moods and did not want to do any business with Uhaul.
I had just been through a terrible experience at the Ventura location off of Thompson. We had ordered a trailer hitch and made an appointment to have it installed. We even paid extra to have the shipment of the hitch expedited.
When I arrived at the appointment (I received confirmation emails from the center regarding the appointment), I was told that we failed to check a particular box online and the order was not placed. This was strange since it allowed me to make an installation appointment. I pointed this out and the fact that we paid extra for quicker shipping. Doesn’t that imply that a part has been ordered?
After bringing this to their attention, they made the effort to track the part. I was then told that the order was cancelled since the part was on back order. I received no notification of this fact nor a refund of the $ 599 paid.
I was told this was typical on the online system and there is no communication between them and the actual stores. I am not sure if this is true, but it doesn’t sound like a professional way to run a business.
This was extremely frustrating. We were scheduled to leave town that evening and were stuck with in town, while they tried to get us a hitch the next day, with no place to sleep.
I had been in contact with customer service and told a file was created but with no resolution. During this whole experience, the manager made no effort to contact me. When we arrived the next day, he was full of excuses and made no effort to make the customer service experience better.
We cancelled the appointment and were able to get my dad to haul the motorcycles for us but still needed a trailer which led us to Simi Valley.
I have to say that Mark was extremely helpful and gave me the customer service I was expecting (and missed) at the Ventura location. Thank you! Thank you! Thank you!
We are now on the road to our new home (albeit a day late because of Ventura’s ineptitude).

I do not ordinarily post reviews. In fact, this is the first negative review I have ever posted. However, my experience with U-​Haul was beyond disappointing.
For starters, there is no parking at this location and the attendant will ask you to park at the KFC next door. I was fairly sure KFC would tow my car if I left it overnight. Therefore, I was forced to walk over 5 miles at 11 pm. This would ordinarily not be a problem, but it was not a welcomed task after 14 hours of moving furniture in 97 degree weather.
When I picked up my truck and equipment, the attendant stated that there were no furniture dollies left (even though I made a reservation for one). I was forced to get a furniture dolly from another company. In addition, the bed of the truck was filthy and there was equipment left inside. I did not realize this until I was at my storage unit and did not want to pay the mileage to drive back to the U-​Haul location. Luckily, I had a broom and cleaning supplies in my unit. The leftover equipment proved to be a problem as well; I needed every square inch possible.
When I dropped off my truck, the man checking out trucks was one of the rudest representatives of any company I have ever encountered. His condescending attitude was the tipping point, and I felt compelled to post this in order to warn other customers.

1 star because zero stars is impossible. I spent 25 minutes in line to rent a truck for a day, with a reservation, and was told that the truck needed to be back by 2pm for the afternoon reservation. I asked why, since I was paying, and had reserved, for an entire day. He couldn’t give me a good answer. No one was polite or courteous. Upon return, the wait was over 30 minutes to get the truck checked in so that they could rent it to someone else. Way to double dip and cheat the system. At least the employees could be nicer about it, instead we walk away feeling ripped off.
Do yourself a favor and rent elsewhere!

Great customer service and always have the equipment/​trucks we need. We have used them about 4 times in the past 5 months with our move and then additional small trips.

I’ve been renting vehicles from this U-​Haul location for over 20 years and I’ve never been disappointed. They have always been friendly, courteous and very helpful. This weekend I needed a truck once again and everything with set up quickly and without hassle. Awesome job!

1 star is too generous, I would give 0 if it were an option. I booked online and picked up at the store. The manager is really rude. I rented the truck until 4 p.m. and he called me around 2 asking if I could bring the truck back earlier so he could rent it to someone else. When I said no he became hostile, threatening, and extremely angry. He is just trying to cheat the system and make more money at the customer’s expense. Go to the other locations in Simi, you’ll undoubtedly have a bad experience renting from this guy, he’s the manager and he’s a total a$$.

Rude, slow, arrogant customer service.

Worst customer service ever. Had a long wait at rental desk then had to deal with an arrogant general manager. I finally walked out and went to Simi u Rent where I received good customer service.

I brought in my dad’s old boat on a trailer that had not moved in 10 years with some bad wiring problems. Although the wiring guy wasn’t there the first time I came in the morning and they would not let me leave it, so I arranged to come back later in the day. I came back in the afternoon, and the technician met me by my car before I even go to the door of the office and rewired the trailer in less than 30 minutes for dirt cheap. Great job!

Occasionally a business has the opportunity to demonstrate its superior commitment to service. That demonstration can come in many forms. In this case, Jim and Randy at U-​Haul Co proved their commitment by not pointing out that I had been a complete moron when I accidentally failed to, um, pay them.
The story is quite embarrassing… when I had returned the truck, I handed the keys to Randy, who gave the truck a quick once-​over and handed me a little slip of paper. I (obtusely) assumed this was my receipt and went on my merry way. What I did *not* do was this: go inside and actually *pay* for the truck, which then releases the truck back into their fleet and lets everyone’s lives resume a state of normalcy.
After a few days, I simultaneously got a call from Jim and an email from my dad. Dad wrote, «A guy from U-​Haul just called to ask where his truck was. Please let me know you’re okay.» Jim’s voicemail expressed essentially the same sentiment, with a little less paternal concern. After a couple embarrassing phone calls, Jim and Randy sorted everything out, and everyone was very understanding. I was not charged extra for the truck, despite it being effectively out of commission for two days.
I can’t imagine the self-​restraint that Jim and Randy must have exercised in order to refrain from saying any of the twelve million businesslike-​yet-​snarky comments that they would have been completely justified in saying. Here are a few of the comments that they were nice enough not to say:
«Typically we do ask that our customers pay for the trucks that they rent after using them.»
«In general we’ve found that our customers appreciate when the receipt of the transaction contains certain symbols commonly associated with the exchange of money, e.g., the symbol of a dollar sign, rather than, say, the symbol of a cartoon truck.»
«You’ll be delighted to know that the large number displayed on what you assumed was a receipt was actually the odometer reading.»
My hat is off to Jim and Randy. Thank you for your patience and excelsior service in the face of stark idiocy.