Unleashed by Petco

Ann is the manager of the Simi Valley store and she is the most knowledgeable person I have met at a pet store! She is super nice and can answer almost any question you have. She has helped me a lot with my golden retriever through the years.

Decently stocked store, as far as selection. However, your particular brand and type of food may be out of stock on occasion. If you don’t see something particular on the shelf, be sure to ask in case they just received a shipment and haven’t unloaded it yet. Friendly staff.

I am standing there waiting to get help as the cashier and a customer are talking about nonsense. Can’t she tell that I needed help? I would think she would of noticed but she’s just looked at me and didn’t care.
This is the last time I come in here. I’d rather just drive cross town then to come here ever again

Great store, really great people! I went in to buy a large bag of dog food. Petco. price was a little higher this time. I showed them the competitor’s price on my phone, and they gave me the same price. No hassle or form to sign or anything. The staff gets to know the customers & their pets and treats them like good friends. Definitely a smaller sized store, but like the more personal attention.

I was out of my healthy dog food that I bought that a large pet food store in Moorpark and I found unleashed pet store they had the wonderful healthy dog food that my dog eat at the same reasonable price
I was even able to take my dog Lucy in the store and she had a great time

I just got a new puppy from the pound.
The staff was extremely helpful in recommendations from food to training. I haven’t had a puppy in a really long time. The store had a great selection of items, and they let my puppy run around the store on his leash.
I am definitely returning to this store

There are people who love their pets, and then there are people who L… O…V…E their pets! For the latter group, simply popping into a generic Petco or PetSmart store for Milk Bones and a bargain squeaky ball won’t do. What they crave is a special pet place with a boutique twist, and this is it.
Petco, in their wisdom, figured this out… For young single people, married folks without kids or older empty nesters, their pets ARE their children and they will lavish them with every conceivable luxury they can afford. Whether that’s special clothes and outfits, or shoes, or fresh refrigerated foods which are probably tastier and more nutritious than what you or I eat.
I have a strong desire to preserve my Pom Pom’s dignity and I refuse to dress him up in things which are simply too cute. Oh sure, I tried the doggie high-​top Converse sneakers, and they were adorable, but it was obvious that he wouldn’t be living in these things, so we returned them.
Based on his affinity for eating bugs, dirt, hair and his own feces, he’s obviously not a picky eater, so ordinary kibble will do. However I still visit here for the cool knick-​knack or just to let him lap from a real doggie drinking fountain, which is only a few inches off the floor.
So if you’re an unabashed spoiler of all things furry, drop into Unleashed and check out their huge selection of. .. er, leashes, and other things. It’s a pricey but cool place for your pampered pet.

Meow Picked up some blue buffalo food for the pups. Small store, and no shortage of folks working there. A bit odd in some of the «sale» pricing, hand written price-​tags always weird me out.

Props to this place for having the treats that all of the Petcos used to carry in their treat bars!
A few months ago all of the Petcos in my area changed their treat bars to some fancy, pretentious treats. My poodle had a sensitive stomach and is a picky eater to boot. She has been snacking on the same Petco vanilla pretzels for the past nine years and turns down anything else you offer her.
I was starting to freak out that I couldn’t get them anymore when a Petco employee in Moorpark told me this location still carried them. So grateful!
This store is really cute, looks more like a boutique then a traditional Petco. I don’t really do the whole dog boutique thing, but I will keep coming here as long as they carry those pretzels!

I love this store! It’s right on my way home from work so it’s easy to stop by real quick. Plus, it’s never crazy busy like the larger Pet Co stores.

Awesome staff, extremely excellent customer service!!! Highly recommend this store!

When this store first opened my experiences were pretty good. Lately they have been pretty bad. I hope management reviews these reviews and takes them to heart. A few months ago I came in asking for a product for my dogs. One person told me they had just gotten shipments in and it might be in one of the boxes they received and I could come back and check in a few days once they unpacked them. So I stopped in a few days later only to be told by someone else, seemed like the top manager or something, that they were not going to carry that product any more. Hmmm… shouldn’t her other employee have known that? Ok, well stuff happens. Twice now I have gone in and asked the sales rep wandering around the floor if they had a product to which they said «no» and when I looked around the store further myself, I found it. If I had listened to them they would have lost a sale. Today I was looking for a martingale collar. I saw only a small display of collars when you first walk in so I ask the guy behind the counter if they have martingale (or check) collars. He just nods his head «no». I go around into another aisle and find them. I go to pay for them and someone else rings me up. This other guy is now by the training area doing something else. I look over at him and tell him they do have martingale collars. I wasn’t being rude about it, I just wanted to let him know. He could have given a rat’s a**. I don’t have a problem with a sales rep not knowing of all the product that it’s in the store. I do have a problem with a sales rep not knowing what something is and not asking. I believe he had no clue what a martingale collar was and didn’t care about asking his supervisor and possibly learning more about the products they sell. I don’t think this store is going to last very long if they don’t step it up. It’s too bad because they’re conveniently located. I was trying to support their business but I don’t think I’ll be patronizing this store any more. I have had one too many experiences where the staff doesn’t know their own stock.

I love this place. The staff knows my dog by sight, they are always friendly, and all seem to love animals! They also have a great clearance section, I got a Kong ball for $ 4!!!

Very friendly staff and has all the essentials!

Had a bad experience here yesterday :(We’ve been using this store for a while. But have noticed that all the Tuna flavor cat foods are usually sold out. And when I needed a diuretic for my cat, the guy at the front counter said they didn’t carry anything like that. But I looked right next to the hair ball medicine and there was a cat diuretic… Seems they don’t know their stock. Also, a couple of times I’ve purchased food that has been opened in this store and have had to return it for sealed food.
So, our kitty recently passed away and the kitty we still have has been very lonely. We decided to go in here yesterday for pet adoption day and adopt two new cats. The cages are shoved up front near the door so you can’t bend down next to the cage without the door sliding open and shut. Frustrating for us and the cats. Next, the cages are next to the window at the end of aisles, but there is hardly enough room to manuever around the aisle ends to see the cages.
That said, our real problem yesterday was that one of the female employees had brought her 3 kids with her to work and the kids were sitting on the floor in front of the cages so we couldn’t get near the cages or see the cats. I asked the employee if the kids could move so we could pick out two cats to adopt and that’s when she told me they were her kids. Well, they moved for about two minutes and then they were right back on the floor in front of the cages. We picked out one cat but couldn’t even get to all the cages to see the other cats to pick out a second cat. What the hell!!! I was so frustrated. Who lets their kids yell and poke at these poor babies while people are there to adopt? I finally just grabbed my hubby and we left. We will find somewhere else to adopt our cats. I am appalled that Petco wouldn’t realize that excited kids scare cats and scare customers too. I’m really disappointed.

This store has good prices and excellent staff. I definitely recommend it — they are knowledgeable and helped set us up for our new puppy :)
Jennifer, the manager, is absolutely incredible. The staff remembered us from our previous visits and even commented on our puppy and how much she has grown.
The entire staff here has a fantastic sense of humor and unbelievable patience. I wasn’t sure what type of chews to get for our German Shepherd after our Vet Clinic, and Tek (the head trainer) gave our puppy a treat, picked her up and handled her very gently. You know it’s a good thing when a staff member has 5 dogs.
Also, this store is flexible in terms of pricing, which is unusual in my experience for stores — we spent several hundred dollars on shots for our three dogs, and saw «Blue» dog food on sale so we decided to buy out the whole batch. Because we were buying a large quantity, they gave us a bulk discount — AWESOME!
By far, this store has the best staff I’ve seen at a chain store; they are knowledgeable and friendly, give them a try.
Note: the vet clinic isn’t the cheapest in town, but it’s worth it for how gentle they are with your pups. We could have saved approximately $ 50.00 by going to Kirby’s for the same shots, but I wouldn’t have gone in light of the treatment we received, the high level of customer service, and all the «give-​mes» we received. They even have little things like «doggie play dates» — I can’t say enough good things about this place, and will sincerely miss it when we move in 4 months.

I was driving down to Southern California from the Bay Area with my pup and forgot her food (My Perfect Pet). I wasn’t sure what to do so I started looking up places that had it, and I found Petco’s Unleashed in Simi. We called to make sure they have the type we needed. At first they immediate said, no, but then they thought of it and said, oh wait, I think we might. I asked them to check and they put us on hold and then finally came back and said they found it, and that they woukd hold it for us. Once we got there 2 guys were working. They both seemed a bit confused, but we went back to the freezer section and found the food. They seemed nice, but not super knowledgeable. Props for having The Smiths on.

I tried a new brand of potty pads and after using 5 decided they just weren’t working. They were too light-​weight and would waft as the pups went by — not good as this attracted their attention and next thing you know they’re thrashing them. But to the point…
I decided to try to return them to the store. I couldn’t find the receipt but I was going to try anyway… the worst they can do is say «no», right?. My sis thought I was insane. When I got there I explained the situation to the girl at the counter. She didn’t bat an eye… no problem she said. No receipt? No problem again. They gave me a store credit, which I immediately used on other products.
To be honest, I was surprised they took them back. They demonstrated a level of customer service that is getting harder and harder to find. They have a customer for life in me.

This place used to be good. They always had reasonable prices. Just went there today, May 14^th, 2011 and something major happened. Their prices were horrible. Off the charts horrible.
$ 2.29 for a 12oz can of Natural Balance. Down the road at an independent store it’s $ 1.69. $ 17.99 for a bully stick. Paid $ 8.99 for the same size stick at this other store. $ 24.99 for a pack of dental bones. $ 14.99 down the street. You get the point.

If I have to shop at a chain store. its this one. The staff is always friendly, and knowledgeable. When it comes to Dog food at least…