Waste Management

I pay additional money each month for 1 extra blue can. Two Thursdays ago I noticed one of my blue cans disappeared after the trash truck had been there. I called on Friday and explained that my can disappeared and the girl that helped me explained that sometimes the cans accidently fall into the truck. So she told me she scheduled to have a can dropped of the following Thursday. The following Thursday not only did they not drop off my extra can, THEY PICKED UP MY OTHER BLUE CAN! When I called on Friday and explained the situation the girl told me that there was an order to pick up my can, not to deliver one. She was very apologetic and scheduled to have two cans delivered the following Thursday. When I explained that I can’t put bags out because of raccoons, she said she would see if they would deliver earlier. True to her word she called me back and told me they would drop the two cans the next day (Saturday). Saturday came and went with no cans delivered. I guess I’m stuck with waiting until next Thursday for my cans. Unfortunately I have no alternative to this trash service. It would be nice if they could improve their customer service.

NOT GOOD! Needed to get two extra green containers delivered to my house to put tree leaves and bushes in because of Simi Valley Wood Ranch HOA. They need to paint the metal fence in our back yard and the trees and bushes need to be 6 inches away from the metal fence so they can paint it. I called three people at WM to ask them to deliver 2 green containers to our home before this weekend so my gardener could do the work needed before the HOA painters come out next week to paint. WM said they can’t deliver the containers. Only on the regular service day! I offered to pay more for an early deliver or pick them up myself. They said no! NOT VERY GOOD CUSTOMER SERVICE in my opinion. Wish I could use another trash service. I would switch in a heartbeat!

Prompt curbside pick-​up, clean vehicles and careful drivers make this the first choice for trash service. Calling customer service is a breeze and they quickly take care of your needs.