West Simi Lock-Up

I have been with West Simi Lock-​Up for four years now. What was supposed to be a temporary move ended up being not so temporary. I couldn’t be more pleased, especially with the management. I have used other facilities, but in my experience West Simi excels in terms of care of the facility and customer service. The units are well taken care of and there is good surveillance of the property. I’m just getting ready to finally move out of the unit and Dean, the manager, was exceptionally helpful in working with me. It is clear that they are careful about who they hire to manage their facilites. I would use them again without hesitation if ever I had the need.

We live in Redlands California, and had gone to an auction at the famous Dave’s that had gone out of business. We did not bring a big enough trailer and at 4:45pm realized we were going to need storage as we could not leave anything behind in the building because it was being locked up. We called West Simi Lock Up. My wife spoke with the facility manager Dean Hoover and asked him if we would be able to get a storage unit on the last second notice. He had one unit that had become available that day. He said he would stay late and wait for us until we could get over to him. Dean hooked us up and stayed until 6pm and he couldn’t have been more helpful and friendly. Not only are the people at West Simi lock up friendly, but the whole facility is extremely clean and nice and well taken care of. I told Dean when we checked out and cleaned out our unit, that I wish I lived out here, because I would store something there just because they were super great!!! Thanks Dean and everyone at West Simi lock up!!!

What a great clean place to store our family treasures. Thanks to the staff for all your help.

I called the facility today and requested a unit. The staff was awesome explained the fees the security procedures and all the items that go with renting space. I will say these guys were great. Friendly and willing to assist in making my move easy. I appreciate their demeanor. If your looking for a clean, secure environment to store your belonging this is the place… Chad Cook

So I was enticed to update my review based off of extenuating circumstances. As my previous review stated I had an issue with the customer service at the facility. As it turned out my friend needed the storage unit for an additional month. With that being said the storage facility did end up honoring the credit for purchasing a uhaul. The only reason is because the unit was being rented another month. In no way did this benefit me as I was technically no longer utilizing the unit and the credit did not directly effect my pocket. With that being said the manager did come over and apologize for the issue; however he continued to use the excuse we were busy that day. Still not a valid excuse but just because he took the time to read the review and address it with me I was willling to bump their review up to the 3stars.

Where do I start? I was in DESPERATE need of a storage unit 2 ½ years ago. I went into West Simi Lock Up fighting back tears and exhausted. Darrin was so nice and helpful. I got a unit immediately. I have never had a problem there. The complex is extremely clean and I never worry about my belongings. Dean was a great addition to the place. I looked forward to going in every month to pay my bill and chit chat with him and Darrin. Whenever I needed extra time to get to my unit they were always more than happy to extend the gate time. August was the last month I needed to have a unit. I’m kind of sad I won’t be seeing them anymore. Guess I’ll have to stop by sometime for coffee and catch up with them. It’s looking like my mom might need a unit soon and even though we are on the opposite end of Simi, I wouldn’t even consider going somewhere else. Thank you guys for the GREAT costumer service.

My review is based on dealing with the costumer service, security and cleanliness of the facility. With the contact that I had from them, they seem like very honest guys and im surprised to hear the negative opinions on Unilocal.
Would I store my things there and recommend them to others??? Yes, I would!

Bait and Switch. Rude uncaring scam artists. In particular Darin and Dean. AVOID these people, or you will be sorry. Like I was.

This is not my first experience with self storage, nor with West Simi Lock Up. I love this facility. It’s clean and most importantly it has great security. They have a deal where your first 3 months is 50% off, we only needed ours for 4 months so this was perfect for us. They even called us to let us know when we were going to be overdue which could incur a late fee and let us pay over the phone so we wouldn’t be charged. I would definitely come back here. The only reason it’s a 4 instead of 5 is because I felt the price was on the high side. Still, you get what you pay for.

This is one of the best storage facilities you’ll find. The security is second to none, and it is always clean. The rates are competitive and they have excellent promotional rates. I don’t think you’ll find a better place to store your belongings!

Very help full and personable staff! Site is always clean and looking sharp. Management lives on site for added security! I totally recommend this site to any one looking for self storage!

The only nice thing I can say about this place is that it is clean, but keep in mind that this is my only experience with self storage so how hard it is to keep concrete clean. I do however have a lot of experience in business and would never think lightly of writing a bad review but this experience just warranted it. WHATEVER these people tell you verbally — DO NOT believe it. I was told with witnesses present that in case I were unable to move out on my move out day that I could pay for the few extra days that I used and would not be held responsible for the entire month. So as planned I contacted them to make the payment for those few days and was told that I needed to refer to my contract and would be responsible for the entire month. The person telling me this was the very same person that had only recently told me that a few extra days would be no problem and he even admitted that he told me that but said that Mgmt made it very clear that would not be acceptable so if I wanted my sofa I would need to pay the entire month even though I was only 4 days into a new term. To add insult to injury I now am being forced to pay for additional days because the notice to vacate that I signed previously (and was assured it would be sufficient by the same person) was no longer valid and here is the kicker — although I MUST pay for the extra days to cover the 15 day notice my stuff must be out before the end of my term or else I have to pay for the entire month! I swear if I hear someone tell me to refer to my contract one more time today I am going to SCREAM!