The Zoo Health Club

Have been going to his gym for over two years now and continue to go because of the staff, the fact it’s 24 hours and is always very clean and everyone is very helpful. It’s nice to go to a gym that feels like your at home. I Definitely will continue to go and continue to bring my friends to try and get them motivated and back on the healthy train! Keep up the good work everyone, cheers!

If I could give less than one star I would. The owner does not care about customers, there is a complete lack of customer service that is truly mind boggling from a business owner If you don’t follow them on FB you will never know about class or policy changes, and don’t expect the owner to return a call or an email — it won’t happen. Despite them taking $ 75 from your account for an additional ‘maintenance fee’, don’t expect the bikes in the spinning room to be well maintained. And while the sign up is easy, trying to cancel your membership is NOT Think twice before joining this club.

Just moved to CT and was looking forward to trying this place out, so I went to the Simsbury club’s website and found a free 1 week trial. i showed up and was told they do not honor the pass that is featured on their website but i could pay $ 30 for a trial instead. Sorry, i hate bait and switch. Nobody in my family will be joining this club.

I’m down to 155, total loss is 250… can you believe that? Crazy! I freaking love my gym, the people who work there and the Zoo crew.
Spin class rules!

This is a great gym. I have never been a gym person, but this place is nice with a great staff. I have used it to help my rehabilitation from ACL surgery. John (owner) and Garrett (manager) are always very helpful and make you feel right at home. The facility is alwayy clean, open and well staffed. I would recommend this gym for anyone looking to get back in shape or lose a few pounds for the summer season!

So far really impressed.
The place is super clean, equipment is quality and up to date with technology and friendly staff.
Evenings are a great opportunity to utilize each machine.
They have some great machines to target specific muscle groups for a well rounded workout. Open 24 hours and guests are welcome. How can you go wrong! Great location on top of it.

I don’t usually write reviews but I feel that I need to share how amazing this past year has been for me!
I joined the Zoo last November (with much anxietysince I have never been comfortable at gyms) because I no longer had enough daylight to power walk after work. The staff was friendly, down to earth and made me feel very comfortable.
I joined this «new» gym for the use of it’s high tech treadmills at first. I mean how can you go wrong watching TV while power walking?!
I signed up for personal training (with John, the owner) in preparation of my getting married this past August and I have kept up with it. I also began boxing classes seevral months back… which I Iove. And I ran the Hartford half marathon in October!
Wow, what a journey this past year has been! I look forward to the road ahead. Thanks!

The facility was nice, and the staff was friendly BUT make sure not to lose any paperwork that you receive from this gym. I cancelled my membership, and lost the paper copy i received when I moved. Now I am on the hook for 4 months of payments. One would think that this being a franchised location, and a small business, the owner would be willing to work with clients. This is not the case with John. He does not care about costumer service. He does not care that his employee was the one that made the mistake. John refused to take ownership for the mistake that his employee made. It is sad in this day and age that I get better service from a corporation then a small business owner. What”s that you say? Don’t pay the charges? Then the back end billing company will take me to collections. Moral of the story is: if you want to join a gym go anywhere but here!