AT&T

Att does fine with cel sales but you do have to wait a long time for any kind of service.
We have a landline and I have spent countless hours trying to talk to someone @ service. Passed around from department to department time and time again. Can’t even set up service appt.
Last but definitely not least: the digital life offshoot that provides security services. ABSOlutely the worst experience ever. Three attempts to instal and still not correct. That’s 20 hours of waiting for them. The first guy installed improperly! Then the alarm beeped for 1 min every 10 min. The disconnect was fast, maybe they practice that one a lot!

In the area so I decided to stop by and have my phone checked out. The so called bigger guy at the door decided to try and answer all my questions without diagnosing and sending me along to an actual sales or retail representative for assistance. Every question I asked was responded to in a curt manner. I was even told to go online and search and read instructions for further assistance. REALLY?
The guy should not be working front at a phone company but as a bouncer checking id’s at an empty club. Seriously.

Spent a fair amount of money in 3 hours on Sunday morning (3÷20÷16) finally giving up my samsung fliphone for an iphone. While i was sorry to see the little lightweight go, the times they are a changing. Had a super extraordinarily patient salesman in Haithem Hamdan totally earn his paycheck for answering a myriad of questions and setting up the phone and teaching me how to use it. Wasn’t crowded when the store opened, got crazy busy the later the morning progressed. Still missing the simplicity of the flip, but the new phone is awfully pretty.

I preface this by saying that I’ve been an AT&T customer since 1995, and I’ve never considered switching.
There are three other AT&T stores in this area between Evanston, Skokie and Lincolnwood, but this one is my favorite. The Sales side can be crowded and busy, causing sometimes long wait times, yet they are always courteous and attentive.
But what makes this location so great is the Service side. They can be busy too, yet they always manage to get us in quickly, and they are always eager to diagnose any problem we’re having and offer good solutions.
My phone had been giving me error messages and freezing up lately, so tonight we stopped in. Voltaire took us right away and began working on my phone. I mentioned our bill always being so high (we have 8 lines on our plan) so while he was looking into the phone issue he called someone from the Sales side to do an analysis to see if there was any way to save us some money. It turned out that I already have one of the better older plans that’s been discontinued but that I got to keep, plus I have a corporate discount through my employer. In other words, good value for 8 devices!
Anyway Voltaire diagnosed the problem, fixed what he could, and ordered me a new battery at no charge, to be shipped to my home since they didn’t have it on hand. He also gave me his business card and told me to let him know if I had any other issues. He said he would always take care of us, and I believe him, because that’s the type of service I’ve always gotten with AT&T.

I couldn’t do an exchange for a charger because I didn’t have the receipt and my name isn’t on the account! Even though the rep that sold it me attached it to my number and told me I wouldn’t need a receipt and a manager did this exact exchange for me last month!!! Plus the rep that helped me wasn’t that friendly.
And don’t bother calling the store, you’ll never get through!

Sal and the store manager (didn’t catch his name) were so good to me. Helped me immensely when my iPhone took a swim 3 weeks before my contract upgrade eligibility date. Honored the upgrade a bit early giving me discounted prices on a new phone and even threw in some extra screen protectors. Awesome service.

ZERO Stars– if they’d allow it. What A Nightmare! We bought 2 new iPhones and spent hours at this store trying to transfer data from old to new devices. After wasting hours, data didn’t transfer and was given 800# to get help with set up. Spent the next 2 weeks trying to resolve this via the 800# number, on line chat and in frustration returned to the store to be told «It’s not our problem! You are 15 days out and our return policy is 14 days.» AYFKM??? Genius Bar at Apple fixed– and is the ONLY reason I don’t cancel. Disgusted Beyond.

I was here to upgrade my phone to iPhone 6S. Richard was my sales representative. He was upfront about as if turned out how costly it is. Richard steered me towards the less expensive option of paying for the phone via installments instead of a 2 year contract. However Richard was not helpful in preparing me for all the potential pitfalls in transferring the data from the old 5S to this one. On my 2^nd visit to the store I learned the the operating systems must match on both phones and the apps must be up to date before doing the transfer. Even though I had all the data from my 5S phone backed up to iTunes, the AT&T personnel said they could not help me restore from iTunes because they were not trained to do it this way. They would only assist restoring from the cloud. They referred me to the Apple Store to upgrade the operating system of the old phone because it would take over an hour on their wifi network. Eddie from The Apple Store at old orchard was VERY helpful assisting me with the upgrade of the old phone and the restore of the data from iTunes to my new phone. When I got home I realized there were no sounds coming from incoming calls or IMs. I investigated this on the Internet and learned there was no known fix for it. Back to the AT&T store again for the 3^rd time ready to go back to my old phone. Service technician Greg was very helpful in resolving the sound issue. I don’t know what he did, just saying that it was a network issue, whatever that means. I also learned that Richard sold me a cover which didn’t fit on iPhone 6s, so I was sold a different one. It should not have taken three visits plus a visit to the Apple store just to buy a phone.

i had just purchased my new moto x pure edition phone online only to realize yet again that i need a smaller sim card once again… they were able to quickly get me the new sim card and have it running in about 15 – 20 mins tops…

Love this place! I needed help managing my account (I spent 20 minutes on the phone with AT&T the previous night to no avail) so I cruised into the store, was greeted by a woman who took me to the device support center, and a very nice young man named Voltaire took my phone, zipped through it’s settings, and within 2 minutes he had the problem fixed. I high-​fived him, and told him he was awesome. I’m happy to have a fully functional iPhone again. I highly recommend them.

Worst customer service ever. Had a problem with a claim on insurance for my iPhone6. ATT C/​S suggested I go into a store to see if I could get better assistance in person with my phone. After 3 hours, 5 phone calls, and 4 managers NADA. I went across the street to the Apple Store and they just gave me a new phone. For free! Granted, they are transitioning from the 6 to 6S so they could afford to be a little more generous. However, it’s still the same phone so not sure why ATT retail stores can’t do «similar» retail-​like transactions to help out a previously-​loyal customer! Moving forward, it’s best to get the AppleCare plan and deal with Apple C/​S.

I try not to complain about to many people because I understand that we all have bad days and that inevitably seeps into our work life even if we try to prohibit that, but with that being said I’ve been to thus location several times and the staff has been pretty rude and dismissive each time. This last time I went was the worst experience thus far when I’d gone in to switch onto my own plan. The sales rep that helped me was extremely impersonable and demanding, almost argumentative with me throughout the entire transaction.
I’ve also found in the past that as I walked in to the store there was 6 – 8 reps standing around, doing nothing, and only one greeted me and the other customers walking in. There didn’t seem to be any reason why customer service/​sales reps couldn’t provide quality customer service when they clearly weren’t doing anything but checking Facebook. Facebook is only so interesting.
They probably have the same amount of phone selections anywhere so I don’t think you’d have to worry about that, but definitely don’t go to this location if you value respect and good customer service.

Everyone at this store has gone above and beyond for customer service. I have a bad back, hip and knees. All three people that helped me, Amy, Sergio, and Isamar, took the time to make sure I was comfortable. They sat done with me and my husband and went through our phones, even helping us change info on Facebook. I only wish there was a corporation number I could call and let AT&T know exactly how incredible the people at this store are. Thank you for everything!!!

This store might have three people waiting to open the door for you and I guess that’s why nobody answers the phone. I tried to call on two separate days for over a hour and could not get a answer so I drove over and had them open the door and tell me the phone case I needed was not in stock. THANKS FOR WASTING MY TIME !!! I THINK THE MANAGER NEEDS TO START THINKING ABOUT HOW MANY PEOPLE CARE IF THEY PAY SOMEONE TO OPEN DOOR AND NOT ANSWER PHONE

AT&T Store on Skokie Blvd in Skokie, across from Old Orchard: A+
The store manager, Justin greeted us at the door and informed us of waiting time as soon as we arrived (it was not long). Justin is running a good operation.
(Suggestion: go on a Sunday at 10am — less people in the store then)
Kenneth Roman helped us upgrade from iPhone 4S to iPhone 6. He is knowledgeable, helpful and willing to answer all questions. He patiently explained our payment options. Prior to going to the store I researched the NEXT plan and thought it was a rip-​off. Kenneth patiently explained the charges, whether I used NEXT or simply purchased the 64GB phone for $ 299.99. We then added up the monthly cost of NEXT vs. non-​NEXT and after 30 months it was nearly the same amount, all-​in, counting the phone and monthly service. The advantage of NEXT is that we can change phones at any time (instead of waiting two years).
Kenneth spent a full two hours helping us. He set up the new iPhone 6 phones for us and waited patiently as my data downloaded from the iCloud. My wife’s data is on her computer (hard wire backup) and we both got ALL our information: contacts, calendar, photos, videos, texts (including old texts) and all our games — including up-​to-​date game progress. Everything showed up, AOK.
Thank you Justin & Kenneth for your great support and excellent service today.

Needed to upgrade to a new iPhone, called an AT&T customer care rep and was instructed to go into the store and I could get it done then and there. It was on a corporate account for a family business, and not being an «authorized user», we needed to get one-​time or regular permissions to change packages and equipment.
Walked into the store at about 3pm Saturday, was told repeatedly I couldn’t get the phone. Explained the situation, and was told they could see it in the account but it didn’t matter — no phone. Talked to a manager, Bill Rothblott, — got the same story and told me the ONLY way they could sell me a phone was if the authorized user on the account was physically present with a valid ID. Understanding I wasn’t going to get anywhere with Bill myself, I called up AT&T customer care, explained the situation to Diane. She offered to resolve the problem, and asked to speak to the store manager.
This is when things started to get weird. Went back to Bill, and he flat out ignored me, acted like I wasn’t there, refused to make eye contact, much less talk to me. For maybe 5 minutes — long enough that one of the store reps saw this, apologized for her «very busy» manager, and offered to get the other manager on duty.
Justin, the other manager, came out and I connected him with the aforementioned customer care rep I had on the phone, Diane. I’m not sure about the details, but basically Diane spent 15 – 20 minutes to try and lead Justin through their computer system to whatever special permissions had been set up so I could get a new phone on our family business’ account — and he flat out refused. It was surreal, their own customer service people are telling them to sell me a $ 1000 phone, and the store manager simply refused. There was only one way I was getting a phone, and whatever permissions had been set up, he flat out refused to honor. Was I being secretly recorded for a reality show?
At this point, I’d been in the store almost 90 minutes. So once Justin returned my phone, Diane was apologizing profusely for Justin’s behavior and offering to either send me a phone or connect me with another store. Regardless, I was happy to leave. Diane sent me a phone for free, and I’ll plan on going to the store in Lincolnwood to get my data ported over and get accessories.
Needless to say, an almost comically bizarre and frustrating experience I could laugh about if it didn’t cost me a Saturday afternoon with my kids…

I have been to this location 3 times in the past month. My most recent visit on ⁹⁄₁₉ to pick up the iPhone 6. The first two visits, I dealt with an employee named Jo El. He was outstanding to work with. He was extremely knowledgable and was very kind to us despite my father getting upset about his plan. Jo El was very personable and he remembered myself and my Mom the next time we came in. The third time I came to the store for the iPhone 6, I was blown away by how simple and smooth the entire process was. On Friday, I dealt with Meredith who also went above and beyond to help me and to make sure I got exactly what I wanted. She was very excited to help me and she was also very knowledgable. As I was standing outside, other employees were walking up and down the line offering waters and offering to answer any questions anyone had. I was in and out in under 30 minutes. While I was working with Meredith, Jo El stopped by my table to say hello and he asked if I had gotten what I wanted. I was blown away by the genuine kindness from both of these employees. You can tell when certain people are just pretending to be happy and kind but both Jo El and Meredith were an absolute pleasure to work with! I will continue to come to this location whenever I have questions!

Horrendous. A cross between government DMV employees and mob extortionists. I’m not wasting anymore typing on this company. 3 different answers from 3 different employees over two days all for the same issue. What a waste of time.

When I walked in, i was confronted with a line of 4 sales reps — all waiting to pounce. I should have taken that as a major red flag.
I simply wanted to upgrade my daughter’s phone — replace her phone with a new one as she was due for an upgrade. The sales rep took out of piece of paper, wrote a bunch of numbers down and explained that if I bought her the phone — i would have to pay for it MONTHLY out of my bill. Wha?!
Basically, a $ 99 iPhone (with a 2 year contract) would actually cost $ 550 — and I would pay for it over the course of two years.
I left, called AT&T and was told what the rep did was «not authorized, incorrect, and not how we do business.»
This is the second time that I’ve come to the store and was pushed/​encouraged to change my plan. So shady.
My advice? If you’re buying an iPhone to ad to your plan — go to the Apple store. Or at least talk to AT&T via phone before being subject to railroading by a store sales rep.

IF YOU ARE GETTING AN IPHONE, GO TO THE APPLE STORE ACROSS THE STREET.
Worst AT&T store I have ever been to. I Bought a brand new iPhone 5S only to find that it was defective (not a big deal) so I went back to the store, thinking they would honor their 14 day return/​exchange policy, much to my surprise, the answer I got from the manager was «We don’t do iPhone exchanges here, you’ll have to go to the Apple store,» so I did just that, only to find that I could only get the phone replaced with A re-​manufactured iPhone, took over 24 Hours to get my iPhone replaced, with a new one (which is what I paid for, not a refurbished item). Customer service sucks, try and avoid this store if possible, although we all already know that AT&T lacks in the customer service area.