Coach

I went in Sunday afternoon right when they opened to look around. It was very quiet and the store looked great. John helped me pick out a scarf and even showed me a few different ways to wear it. He got me a brand new, beautifully wrapped scarf from the back when I checked out. I would definitely return to this location for my shopping needs in the future because of the great service.

Dear Monica —
Thank you so much for all of your help finding my purse! The last thing I expected to do on my lunch break was to make a purchase. For the rest of our readers, I’ll start by revisiting my experience. My latest coach purse had fallen apart and I needed a new black purse. Something that would last and that I could wear with anything. I am not a shopper so it’s really annoying to spend the time and get out to a location and browse. So I made my purchase online. I’m older, so right away I took screen shots of the items I was interested in, and sent them to my younger coworkers for their opinion.
«That purse looks like it’s for an old lady!» my one coworker expressed. I knew patterns were in for this particular item I was looking at. I think the gold embellishments were what made it a little mature in style, but I liked the retro feel and design. That’s right, I saw retro where she saw an 80 year old woman. My next coworker thought that the purse was seasonal, proclaiming that it was very much a fall design. This purse was black and white, however it was made out of a sort of canvas material, so I could definitely see his point. However, for fall, I think of rocking a bright orange carryall! Just like the leaves that change color. The last girl I asked just said, «Haters gonna hate, and I’ll wear anything whenever I want!» I liked her attitude, but it did not really speak to me. All of them were honest replies, but I felt like none of them were answering me in a way where I felt like they were taking my personality into consideration.
The male coworker suggested that instead of my «seasonal» purse, I should explore exactly what I set out to look for, which was a black purse, and he talked me into something larger than my old purse. This spoke to me because he had seen me several times, pack my medium-​sized purse from things like water bottles to gloves. There were times I think the handles on my purse were used more as braces to keep things from falling out of it. He was right, and sadly, I made my purchase. When my purse arrived, I was slightly disappointed because I expected the Madison bag to have a stiff leather. Now things have changed and I love it!
However, my thoughts still went back to the tiny checkered canvas bag. The sale had ended only 24 hours ago, and I decided that that I would take my lunch break to explore the Coach store. I wanted to look at this purse, not just view it online. Monica, I was instantly smiling due to all of the positive energy you were exuding when you greeted me. As luck would have it, I saved the screen shot of the purse I was talking about. Not only did you know right away what bag I was talking about, Monica, but you thought nothing of pulling out of the shipment in the back to show it to me. As an added bonus, it was still ringing up at sale price! That’s exactly what customer service looks like to me.
Not only do I love my little «old lady» purse, but my coworkers have had a chance to see it up close, and they cannot stop eyeballing it, and talking about how cool it is. To go the extra mile, I’d also like to thank you, Monica, for the nice letter you sent me, thanking me for my business. Monica, thank you for everything you did to help me out. I am not only impressed with you, but also Coach as a company. I never have anything from the heart to say about retailers, but I’m honestly blown away with the level of service I have received. Thank you for everything! Best of luck in Law School!

Woooo hooo love me some coach. Nice items as usual and very nice staff. They weren’t at all pushy either, and I appreciate that because I like to shop in peace!

treated rudely. wanted to replace a briefcase strap. terrible customer service. not recommended.

Overall, great customer service and high quality (leather) goods.
I visited this location twice in the last month. Both times I had the full attention of a customer service associate. The first time Elyse helped me. She was very pleasant and helpful. The second time Monica helped me. She was great too! I was really pleased with the customer service I received. I should make a note, I visited during the «off hours» both times — Friday around 2 and Monday around 3. If you can, I highly recommend coming in during these times for the best service. They didn’t have what I was looking for in stock either time, but they were able to get the items delivered to me with no additional charge. It sucks having to wait for your purchase but the delivery was quick! I would return to this store for future purchases.
btw… I love their new Saffiano leather! So pretty!

First time at this location and the service was really good (as it should be). The woman who helped me was really pleasant, helpful and fun!
Selection seemed on the smaller size, but for the conv. location, it worked!
Would def. return.

Great quality and stylish purses, wallets, and accessories. It won’t break your bank but it’s definitely a splurge. The associates are always very friendly and helpful. There’s even a greeter at the door. If you love Coach products and can’t afford the retail price, check out their outlet stores.

I have quite a bit of traveling coming up and Ive had my eye on a small Coach crossbody style purse that would be perfect for travel! So off I went to Old Orchard in search of my bag. I knew everything about the bag I was looking for and simply needed to go to a store to get one. Of course they don’t have the bag I wanted. I begin to walk away defeated because this was the second store Id been in that for some reason didn’t have this purse. What was different about this Coach store? The sales lady Shirley. On top of being super nice and helpful, she was the only person to offer to order the bag for me and throw in free two day shipping. Why the other store didn’t think to order it, I have no idea. Either way, my bag arrived today and Im happy. Shirley FTW!

I don’t really shop Coach but I got an Ergo tote for my birthday last year in LA and couldn’t take the leather cleaner with me on the plane so I had to throw the bottle out.
Anyway, I walk in here to get another bottle and before I could pay for it, on of the sales associates warned me that the product would not work on my purse (and might ruin the leather in fact) because of the typ of leather that the bag is made out of.
Whew… good thing I had to throw out that bottle at the airport!

Tres Awesome!

Lately, I’ve been in this store for multiple reasons. Besides redeeming a gift card to pick up a little something for the holidays, I received a coupon in the mail from them for 25% any item which was a nice tidbit for a Christmas present. I’ve also stopped in to pick up a couple holiday gifts, as well.
Service in here is really great and the main reason why I’ve picked up gifts because they’re really helpful in answering questions and eager to go back and pick up other options.
I love how after you check out, they’ll come back out with your gift nicely wrapped up with a new item from their stock in the back.

I’m not usually into Coach products, but they have started to edge up their line. I walk through the aisles and feel tempted.